Outlook2003 will not connect.

[Prometheus]

This problem appears to be limited to Outlook2003 on my machine.

When I test the email account settings from control panel everything works
as expected.
When I test the email account settings from within Outlook I get this error
message:

Task 'shawmail - Receiving' reported error (0x80042108) : 'Outlook is unable
to connect to your incoming (POP3) e-mail server. If you continue to receive
this message, contact your server administrator or Internet service provider
(ISP).'
Task 'shawmail - Sending' reported error (0x80042109) : 'Outlook is unable
to connect to your outgoing (SMTP) e-mail server. If you continue to receive
this message, contact your server administrator or Internet service provider
(ISP).'

I have used the webmail interface and can connect and read my mail.
I can also use OutrlookExpress 6.0 to read and send mail.
I have deleted and re-added my email account and there has been no change.
I tried to add the shaw webmail as http but that did not work.

I have a single firewall running and Outlook is allowed.
I am using Norton Anti-Virus and it is up to date.

Can anybody help or should I just switch to Eudora?

 

[Brian Tillman]

When I test the email account settings from within Outlook I get this
error message:

Task 'shawmail - Receiving' reported error (0x80042108) : 'Outlook is
unable to connect to your incoming (POP3) e-mail server. If you
continue to receive this message, contact your server administrator
or Internet service provider (ISP).'
Task 'shawmail - Sending' reported error (0x80042109) : 'Outlook is
unable to connect to your outgoing (SMTP) e-mail server. If you
continue to receive this message, contact your server administrator
or Internet service provider (ISP).'

I have used the webmail interface and can connect

This, of course, is unrelated and does not necessarily indicate there's
nothing wrong on Shaw's end.

I can also use OutrlookExpress 6.0 to read and send mail.

This is a far better test.

I have deleted and re-added my email account and there has been no
change.

Did you attempt to import the account from Outlook Express?

I tried to add the shaw webmail as http but that did not work.

Of course not. Only MSN (Hotmail) supports HTTP accounts.

I have a single firewall running and Outlook is allowed.
I am using Norton Anti-Virus and it is up to date.

The first thing to do is disable the firewall and NAV while you are testing.

 

[El Tea]

This problem appears to be limited to Outlook2003.
When I test the email account settings from control panel everything
works as expected.
When I test the email account settings from within Outlook I get the
error.

Exactly the same settings are being tested firsat via Control Panel -
No Problem
then via Oultlook - Problems.

I have tested with & without firewall - same results. Problems are
encountered only in Outlook.

 

[Brian Tillman]

This problem appears to be limited to Outlook2003.
When I test the email account settings from control panel everything
works as expected.
When I test the email account settings from within Outlook I get the
error.

Enable diagnostic logging and see what's going on.
http://support.microsoft.com/kb/300479/en-us

Exactly the same settings are being tested firsat via Control Panel -
No Problem
then via Oultlook - Problems.

The test doesn't exercise the entire path reliably.

I have tested with & without firewall - same results. Problems are
encountered only in Outlook.

But you didn't state whether you tried importing the account from Outlook
Express or whether you tried disabling your antivirus program as well.

 

[El Tea]

I have now enabled diagnostic logging.
I imported the account from Outlook into Outlook Express. It asked for
a password and appears to have worked correctly in OE6.

I have disabled both anti-virus and internet security and have seen no
change.

 

[Brian Tillman]

I have now enabled diagnostic logging.

So, what does the log contain?

I imported the account from Outlook into Outlook Express. It asked for
a password and appears to have worked correctly in OE6.

You've got it backward. I said to import the Outlook Express account that
works into Outlook.

 

[El Tea]

I tried the import from OE6 into Outlook2003 and it does not work. The
import workefd but the settings do not. They work in OE6.

The log contains:


2006.02.07 09:45:27 <<<< Logging Started (level is LTF_TRACE) >>>>
2006.02.07 09:45:27 shawmail: Synch operation started (flags =
00000001)
2006.02.07 09:45:27 shawmail: UploadItems: 2 messages to send
2006.02.07 09:45:27 SMTP (shawmail.vc.shawcable.net): Begin execution
2006.02.07 09:45:27 shawmail: Synch operation started (flags =
00000030)
2006.02.07 09:45:27 SMTP (shawmail.vc.shawcable.net): Port: 25, Secure:
no, SPA: no
2006.02.07 09:45:27 SMTP (shawmail.vc.shawcable.net): Finding host
2006.02.07 09:45:28 SMTP (shawmail.vc.shawcable.net): Connecting to
host
2006.02.07 09:45:28 SMTP (shawmail.vc.shawcable.net): Disconnected from
host
2006.02.07 09:45:28 SMTP (shawmail.vc.shawcable.net): End execution
2006.02.07 09:45:28 SMTP (shawmail.vc.shawcable.net): Begin execution
2006.02.07 09:45:28 shawmail: DoPOPDownload(flags = 00000030, max msg =
ffffffff): full items
2006.02.07 09:45:28 shawmail: ReportStatus: RSF_COMPLETED, hr =
0x80042109
2006.02.07 09:45:28 POP3 (shawmail.vc.shawcable.net): Begin execution
2006.02.07 09:45:28 POP3 (shawmail.vc.shawcable.net): =========
Initial blob =========
2006.02.07 09:45:28 POP3 (shawmail.vc.shawcable.net):
===================================
2006.02.07 09:45:28 POP3 (shawmail.vc.shawcable.net): Port: 110,
Secure: no, SPA: no
2006.02.07 09:45:28 POP3 (shawmail.vc.shawcable.net): Finding host
2006.02.07 09:45:28 POP3 (shawmail.vc.shawcable.net): Disconnected from
host
2006.02.07 09:45:28 POP3 (shawmail.vc.shawcable.net): End execution
2006.02.07 09:45:28 shawmail: ReportStatus: RSF_COMPLETED, hr =
0x80042108
2006.02.07 09:45:28 shawmail: Synch operation completed
2006.02.07 09:45:28 SMTP (shawmail.vc.shawcable.net): Port: 25, Secure:
no, SPA: no
2006.02.07 09:45:28 SMTP (shawmail.vc.shawcable.net): Finding host
2006.02.07 09:45:28 SMTP (shawmail.vc.shawcable.net): Disconnected from
host
2006.02.07 09:45:28 SMTP (shawmail.vc.shawcable.net): End execution
2006.02.07 09:45:28 shawmail: ReportStatus: RSF_COMPLETED, hr =
0x80042109
2006.02.07 09:45:28 shawmail: Synch operation completed
2006.02.07 09:46:34 shawmail: Synch operation started (flags =
00000001)
2006.02.07 09:46:34 shawmail: UploadItems: 2 messages to send
2006.02.07 09:46:34 SMTP (shawmail.vc.shawcable.net): Begin execution
2006.02.07 09:46:34 SMTP (shawmail.vc.shawcable.net): Port: 25, Secure:
no, SPA: no
2006.02.07 09:46:34 SMTP (shawmail.vc.shawcable.net): Finding host
2006.02.07 09:46:34 SMTP (shawmail.vc.shawcable.net): Disconnected from
host
2006.02.07 09:46:34 SMTP (shawmail.vc.shawcable.net): End execution
2006.02.07 09:46:34 SMTP (shawmail.vc.shawcable.net): Begin execution
2006.02.07 09:46:34 shawmail: ReportStatus: RSF_COMPLETED, hr =
0x80042109
2006.02.07 09:46:34 SMTP (shawmail.vc.shawcable.net): Connecting to
host
2006.02.07 09:46:34 SMTP (shawmail.vc.shawcable.net): Disconnected from
host
2006.02.07 09:46:34 SMTP (shawmail.vc.shawcable.net): Port: 25, Secure:
no, SPA: no
2006.02.07 09:46:34 SMTP (shawmail.vc.shawcable.net): Finding host
2006.02.07 09:46:34 SMTP (shawmail.vc.shawcable.net): Connecting to
host
2006.02.07 09:46:34 SMTP (shawmail.vc.shawcable.net): Connecting to
host
2006.02.07 09:46:34 SMTP (shawmail.vc.shawcable.net): Disconnected from
host
2006.02.07 09:46:34 SMTP (shawmail.vc.shawcable.net): End execution
2006.02.07 09:46:34 shawmail: ReportStatus: RSF_COMPLETED, hr =
0x80042109

 

[Brian Tillman]

I tried the import from OE6 into Outlook2003 and it does not work. The
import workefd but the settings do not. They work in OE6.

Your log does show a problem with connecting to the server. The connection
is made but drops immediately before anything can happen:

2006.02.07 09:45:27 SMTP (shawmail.vc.shawcable.net): Finding host
2006.02.07 09:45:28 SMTP (shawmail.vc.shawcable.net): Connecting to host
2006.02.07 09:45:28 SMTP (shawmail.vc.shawcable.net): Disconnected from host

If this were happening to me, I'd try making an SMTP connection by hand from
a command line prompt and seeing what happens in the handshaking.

 

[El Tea]

OK. How do I do that?

 

[Brian Tillman]

OK. How do I do that?

Here's an example:

C:\ telnet yourservername 25 <- you type
Trying... Connected to yourservername. <- server responds
220 yourserver (MX V5.4 VnHt) ESMTP server ready at Thu, 9 Feb 2006
10:23:38 -0500 <- server responds
helo yourmachine.yourdomain <-you type
250 yourmachine.yourdomain <- server responds
mail from:<[email protected]> <- you type, using your real
address
250 2.1.0 MAIL command accepted. <- server responds
rcpt to:<yourname@yourdomain> <- you type, using your real address
250 2.1.5 OK <yourname@yourdomain> <- server responds
data <- you type
354 Start mail input; end with <crlf>.<crlf> <- server responds
Subject: this is a test <- you type everything through "." below

Hi, there.
..
250 2.5.0 Message received and queued. <- server responds
quit <- you type
221 2.3.0 yourserver.yourdomain Service closing transmission channel <-
server responds

 

[El Tea]

C:\telnet shawmail 25
Connecting to shawmail...Could not open connection to the host, on port
25: Connect failed

C:\tenet shawmail.vc.shawcable.net 25
Connecting to shawmail.vc.shawcable.net...Could not open connection to
the host on port 25: Connect failed

Turned off Norton Internet Security and Anti-Virus. Stopped all Norton
services

C:\telnet shawmail 25
Connecting to shawmail...Could not open connection to the host, on port
25: Connect failed

C:\tenet shawmail.vc.shawcable.net 25
Connecting to shawmail.vc.shawcable.net...Could not open connection to
the host on port 25: Connect failed

 

[El Tea]

So now I have an Outlook that cannot connect and a Telnet that cannot
connect yet OE6 connects happily using the same settings and a control
panel that also connects using the same settings.

Any suggestions as to what could possibly be wrong? Or how to fix it?

 

[Brian Tillman]

C:\telnet shawmail.vc.shawcable.net 25
Connecting to shawmail...Could not open connection to the host, on
port 25: Connect failed

So now I have an Outlook that cannot connect and a Telnet that cannot
connect yet OE6 connects happily using the same settings and a control
panel that also connects using the same settings.

Sounds to me like there must be something different in your settings between
Outlook and Outlook Express that you're just not noticing. Try using
another Shaw mail server, like
mail.shawcable.net or mail.vc.shawcable.net.