HELP! Can't Send Email Via MS Outlook 2003 - Charter Not Any Help!


T

traceycrockett

Hi there,

My email has worked for 2 years and all of a sudden when I added a new
email account it stopped sending email. I can still receive, but can't
send. I've called Charter Communications to verify the servers since
the error message I receive says that the SMTP server can't connect.
Exact message here: Sending' reported error (0x80042109) : 'Outlook is
unable to connect to your outgoing (SMTP) e-mail server. If you
continue to receive this message, contact your server administrator or
Internet service provider (ISP).

HELP! By the way, I login via wireless network (NETGEAR -secure or
LINKSYS - unsecured).

Oh, I can receive & send email via webmail. Turned off all virus
scans, firewalls, etc. Created new profile and deleted the 2nd email
account. Nothing is working!

Thanks in advance for your help!

Tracey
 
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M

Milly Staples [MVP - Outlook]

Have you checked your authentication for that mail server?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, traceycrockett asked:

| Hi there,
|
| My email has worked for 2 years and all of a sudden when I added a new
| email account it stopped sending email. I can still receive, but
| can't send. I've called Charter Communications to verify the servers
| since the error message I receive says that the SMTP server can't
| connect. Exact message here: Sending' reported error (0x80042109) :
| 'Outlook is unable to connect to your outgoing (SMTP) e-mail server.
| If you continue to receive this message, contact your server
| administrator or Internet service provider (ISP).
|
| HELP! By the way, I login via wireless network (NETGEAR -secure or
| LINKSYS - unsecured).
|
| Oh, I can receive & send email via webmail. Turned off all virus
| scans, firewalls, etc. Created new profile and deleted the 2nd email
| account. Nothing is working!
|
| Thanks in advance for your help!
|
| Tracey
 
T

traceycrockett

Milly,

How can I check my authentication for the mail server? Never had to do
this before.
 
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M

Milly Staples [MVP - Outlook]

Control Panel->Mail Icon->Accounts->View or Change->highlight your account = Change->More Settings. On the server tab, ensure you have your authentication set per Charter's recommendations - most ISPs now have the requirement to check "my server requires authentication."

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, traceycrockett asked:

| Milly,
|
| How can I check my authentication for the mail server? Never had to
| do this before.
|
| Tracey
| Milly Staples [MVP - Outlook] wrote:
|| Have you checked your authentication for that mail server?
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, traceycrockett asked:
||
||| Hi there,
|||
||| My email has worked for 2 years and all of a sudden when I added a
||| new email account it stopped sending email. I can still receive,
||| but can't send. I've called Charter Communications to verify the
||| servers since the error message I receive says that the SMTP server
||| can't connect. Exact message here: Sending' reported error
||| (0x80042109) : 'Outlook is unable to connect to your outgoing
||| (SMTP) e-mail server. If you continue to receive this message,
||| contact your server administrator or Internet service provider
||| (ISP).
|||
||| HELP! By the way, I login via wireless network (NETGEAR -secure or
||| LINKSYS - unsecured).
|||
||| Oh, I can receive & send email via webmail. Turned off all virus
||| scans, firewalls, etc. Created new profile and deleted the 2nd
||| email account. Nothing is working!
|||
||| Thanks in advance for your help!
|||
||| Tracey
 

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