Outlook won't check 2nd email address

[A.P. Brunkhorst]

I have two email accounts set up in Outlook '02 SP3 (10.2627.6626). When
sending/receiving only the default account is being checked.

Send/Receive group is configured as follows. Beneath "Group Name" it says
"All Accounts. Beneath "Send/Receive when" it says "Online and Offline."
"Include this group in send/receive" is checked. I

guess this is default as I have never configured this manually. I have
tried deleteing the account and re-entering it. After re-entering, Outlook
will "Test Account Settings" okay. A message is sent to the webmail server.
I'm baffled. I have used this both of these accounts for over a year and
this problem has just come up. I have checked for viruses using two virus
checkers. I'm baffled. Thanks for your help!


APB

 

[Russ Valentine [MVP-Outlook]]

But are both accounts included in this Send/Receive group?

 

[A.P. Brunkhorst]

I guess I don't understand your question Russ. I presumed that when the
group is configured for "All Accounts," that would include the account in
question. Please set me straight.

Thanks

But are both accounts included in this Send/Receive group?
--
Russ Valentine
[MVP-Outlook]

I have two email accounts set up in Outlook '02 SP3 (10.2627.6626). When
sending/receiving only the default account is being checked.

Send/Receive group is configured as follows. Beneath "Group Name" it says
"All Accounts. Beneath "Send/Receive when" it says "Online and Offline."
"Include this group in send/receive" is checked. I

guess this is default as I have never configured this manually. I have
tried deleteing the account and re-entering it. After re-entering, Outlook
will "Test Account Settings" okay. A message is sent to the webmail server.
I'm baffled. I have used this both of these accounts for over a year and
this problem has just come up. I have checked for viruses using two virus
checkers. I'm baffled. Thanks for your help!


APB

 

[Russ Valentine [MVP-Outlook]]

That's a natural assumption. However, "All Accounts" is simply the name of
the SR Group. What it actually includes is what you see when you click on
the "Edit..." button.
--
Russ Valentine
[MVP-Outlook]

I guess I don't understand your question Russ. I presumed that when the
group is configured for "All Accounts," that would include the account in
question. Please set me straight.

Thanks

But are both accounts included in this Send/Receive group?
--
Russ Valentine
[MVP-Outlook]

I have two email accounts set up in Outlook '02 SP3 (10.2627.6626). When
sending/receiving only the default account is being checked.

Send/Receive group is configured as follows. Beneath "Group Name" it says
"All Accounts. Beneath "Send/Receive when" it says "Online and Offline."
"Include this group in send/receive" is checked. I

guess this is default as I have never configured this manually. I have
tried deleteing the account and re-entering it. After re-entering, Outlook
will "Test Account Settings" okay. A message is sent to the webmail server.
I'm baffled. I have used this both of these accounts for over a year and
this problem has just come up. I have checked for viruses using two virus
checkers. I'm baffled. Thanks for your help!


APB

 

[A.P. Brunkhorst]

Thanks Russ. If I understand you correctly, you are talking about the
"Edit..." button in the "S/R Groups" box. When I click on that button, I
get a message that says "The operation failed." What do I do now?

Thanks again!

That's a natural assumption. However, "All Accounts" is simply the name of
the SR Group. What it actually includes is what you see when you click on
the "Edit..." button.
--
Russ Valentine
[MVP-Outlook]

I guess I don't understand your question Russ. I presumed that when the
group is configured for "All Accounts," that would include the account in
question. Please set me straight.

Thanks

But are both accounts included in this Send/Receive group?
--
Russ Valentine
[MVP-Outlook]
I have two email accounts set up in Outlook '02 SP3 (10.2627.6626). When
sending/receiving only the default account is being checked.

Send/Receive group is configured as follows. Beneath "Group Name"

it
says

"All Accounts. Beneath "Send/Receive when" it says "Online and Offline."
"Include this group in send/receive" is checked. I

guess this is default as I have never configured this manually. I have
tried deleteing the account and re-entering it. After re-entering,
Outlook
will "Test Account Settings" okay. A message is sent to the webmail
server.
I'm baffled. I have used this both of these accounts for over a

year
and

this problem has just come up. I have checked for viruses using two virus
checkers. I'm baffled. Thanks for your help!


APB

 

[Russ Valentine [MVP-Outlook]]

Aha. You have a damaged Send/Receive group.
Create a new one from scratch.
http://support.microsoft.com/support/kb/articles/q312/3/36.asp

--
Russ Valentine
[MVP-Outlook]

Thanks Russ. If I understand you correctly, you are talking about the
"Edit..." button in the "S/R Groups" box. When I click on that button, I
get a message that says "The operation failed." What do I do now?

Thanks again!

That's a natural assumption. However, "All Accounts" is simply the name of
the SR Group. What it actually includes is what you see when you click on
the "Edit..." button.
--
Russ Valentine
[MVP-Outlook]

I guess I don't understand your question Russ. I presumed that when the
group is configured for "All Accounts," that would include the account in
question. Please set me straight.

Thanks

But are both accounts included in this Send/Receive group?
--
Russ Valentine
[MVP-Outlook]
I have two email accounts set up in Outlook '02 SP3 (10.2627.6626).
When
sending/receiving only the default account is being checked.

Send/Receive group is configured as follows. Beneath "Group Name" it
says
"All Accounts. Beneath "Send/Receive when" it says "Online and
Offline."
"Include this group in send/receive" is checked. I

guess this is default as I have never configured this manually. I have
tried deleteing the account and re-entering it. After re-entering,
Outlook
will "Test Account Settings" okay. A message is sent to the webmail
server.
I'm baffled. I have used this both of these accounts for over a year
and
this problem has just come up. I have checked for viruses using two
virus
checkers. I'm baffled. Thanks for your help!


APB

 

[A.P. Brunkhorst]

Followed instructions in the KB article. Thanks but it didn't help. After
creating the new group, I tried to edit it and got the same "operation
failed" message. Went back to KB and found article 284312 - I get same
message only now happens when I try to download mail by clicking
"Send/Receive" OR if I try and edit the settings through the options
command. Now I can't do anything. Gotta love these computers! Going to
try a clean install of Outlook if I can figure that out unless you have a
different idea. I really do appreciate your help Russ.

APB

Aha. You have a damaged Send/Receive group.
Create a new one from scratch.
http://support.microsoft.com/support/kb/articles/q312/3/36.asp

--
Russ Valentine
[MVP-Outlook]

Thanks Russ. If I understand you correctly, you are talking about the
"Edit..." button in the "S/R Groups" box. When I click on that button, I
get a message that says "The operation failed." What do I do now?

Thanks again!

name

of

the SR Group. What it actually includes is what you see when you click on
the "Edit..." button.
--
Russ Valentine
[MVP-Outlook]
I guess I don't understand your question Russ. I presumed that when the
group is configured for "All Accounts," that would include the

account
in

question. Please set me straight.

Thanks

But are both accounts included in this Send/Receive group?
--
Russ Valentine
[MVP-Outlook]
I have two email accounts set up in Outlook '02 SP3 (10.2627.6626).
When
sending/receiving only the default account is being checked.

Send/Receive group is configured as follows. Beneath "Group

Name"
it

says
"All Accounts. Beneath "Send/Receive when" it says "Online and
Offline."
"Include this group in send/receive" is checked. I

guess this is default as I have never configured this manually. I
have
tried deleteing the account and re-entering it. After re-entering,
Outlook
will "Test Account Settings" okay. A message is sent to the webmail
server.
I'm baffled. I have used this both of these accounts for over a year
and
this problem has just come up. I have checked for viruses using two
virus
checkers. I'm baffled. Thanks for your help!


APB

 

[Russ Valentine [MVP-Outlook]]

I'd just create a new Profile.
Reinstalls are vastly overrated and rarely fix anything. The corruption most
likely resides in your Profile.

--
Russ Valentine
[MVP-Outlook]

Followed instructions in the KB article. Thanks but it didn't help. After
creating the new group, I tried to edit it and got the same "operation
failed" message. Went back to KB and found article 284312 - I get same
message only now happens when I try to download mail by clicking
"Send/Receive" OR if I try and edit the settings through the options
command. Now I can't do anything. Gotta love these computers! Going to
try a clean install of Outlook if I can figure that out unless you have a
different idea. I really do appreciate your help Russ.

APB

Aha. You have a damaged Send/Receive group.
Create a new one from scratch.
http://support.microsoft.com/support/kb/articles/q312/3/36.asp

--
Russ Valentine
[MVP-Outlook]

Thanks Russ. If I understand you correctly, you are talking about the
"Edit..." button in the "S/R Groups" box. When I click on that

button,

I

get a message that says "The operation failed." What do I do now?

Thanks again!

That's a natural assumption. However, "All Accounts" is simply the

name

of
the SR Group. What it actually includes is what you see when you

click
on

the "Edit..." button.

when
the

group is configured for "All Accounts," that would include the account
in
question. Please set me straight.

Thanks

But are both accounts included in this Send/Receive group?
--
Russ Valentine
[MVP-Outlook]
I have two email accounts set up in Outlook '02 SP3 (10.2627.6626).
When
sending/receiving only the default account is being checked.

Send/Receive group is configured as follows. Beneath "Group Name"
it
says
"All Accounts. Beneath "Send/Receive when" it says "Online and
Offline."
"Include this group in send/receive" is checked. I

guess this is default as I have never configured this

manually.

I using
two

 

[A.P. Brunkhorst]

You're right. All the reinstall did was make it so that I cannot access
outlook at all. I'm screwed now! The Outlook icon changed to the generic
icon and when clicked on the "use which program" dialog pops up. Of course
there is no Outlook there. I believe that the program must have a life of
its own and I have made it incredibly angry!

ARGH!!

I'd just create a new Profile.
Reinstalls are vastly overrated and rarely fix anything. The corruption most
likely resides in your Profile.

--
Russ Valentine
[MVP-Outlook]

Followed instructions in the KB article. Thanks but it didn't help. After
creating the new group, I tried to edit it and got the same "operation
failed" message. Went back to KB and found article 284312 - I get same
message only now happens when I try to download mail by clicking
"Send/Receive" OR if I try and edit the settings through the options
command. Now I can't do anything. Gotta love these computers! Going to
try a clean install of Outlook if I can figure that out unless you have a
different idea. I really do appreciate your help Russ.

APB

Aha. You have a damaged Send/Receive group.
Create a new one from scratch.
http://support.microsoft.com/support/kb/articles/q312/3/36.asp

--
Russ Valentine
[MVP-Outlook]
Thanks Russ. If I understand you correctly, you are talking about the
"Edit..." button in the "S/R Groups" box. When I click on that

button,

I
get a message that says "The operation failed." What do I do now?

Thanks again!

That's a natural assumption. However, "All Accounts" is simply the name
of
the SR Group. What it actually includes is what you see when you click
on
the "Edit..." button.
--
Russ Valentine
[MVP-Outlook]
I guess I don't understand your question Russ. I presumed that when
the
group is configured for "All Accounts," that would include the account
in
question. Please set me straight.

Thanks

But are both accounts included in this Send/Receive group?
--
Russ Valentine
[MVP-Outlook]
I have two email accounts set up in Outlook '02 SP3
(10.2627.6626).
When
sending/receiving only the default account is being checked.

Send/Receive group is configured as follows. Beneath "Group Name"
it
says
"All Accounts. Beneath "Send/Receive when" it says "Online and
Offline."
"Include this group in send/receive" is checked. I

guess this is default as I have never configured this

manually.

I
have
tried deleteing the account and re-entering it. After
re-entering,
Outlook
will "Test Account Settings" okay. A message is sent to the
webmail
server.
I'm baffled. I have used this both of these accounts for

over

a

 

[A.P. Brunkhorst]

Was able to "retrieve" the program. Not sure how to create a new profile.
Will search help and KB for insight unless you can point me in the right
direction. You have been very kind and I do appreciate your taking the time
to help me.

You're right. All the reinstall did was make it so that I cannot access
outlook at all. I'm screwed now! The Outlook icon changed to the generic
icon and when clicked on the "use which program" dialog pops up. Of course
there is no Outlook there. I believe that the program must have a life of
its own and I have made it incredibly angry!

ARGH!!

I'd just create a new Profile.
Reinstalls are vastly overrated and rarely fix anything. The corruption most
likely resides in your Profile.

--
Russ Valentine
[MVP-Outlook]

Followed instructions in the KB article. Thanks but it didn't help. After
creating the new group, I tried to edit it and got the same "operation
failed" message. Went back to KB and found article 284312 - I get same
message only now happens when I try to download mail by clicking
"Send/Receive" OR if I try and edit the settings through the options
command. Now I can't do anything. Gotta love these computers! Going to
try a clean install of Outlook if I can figure that out unless you

have

a

different idea. I really do appreciate your help Russ.

APB

Aha. You have a damaged Send/Receive group.
Create a new one from scratch.
http://support.microsoft.com/support/kb/articles/q312/3/36.asp

--
Russ Valentine
[MVP-Outlook]
Thanks Russ. If I understand you correctly, you are talking about the
"Edit..." button in the "S/R Groups" box. When I click on that button,
I
get a message that says "The operation failed." What do I do now?

Thanks again!

That's a natural assumption. However, "All Accounts" is simply the
name
of
the SR Group. What it actually includes is what you see when you click
on
the "Edit..." button.

that
when

the
group is configured for "All Accounts," that would include the
account
in
question. Please set me straight.

Thanks

But are both accounts included in this Send/Receive group?
--
Russ Valentine
[MVP-Outlook]
I have two email accounts set up in Outlook '02 SP3
(10.2627.6626).
When
sending/receiving only the default account is being checked.

Send/Receive group is configured as follows. Beneath "Group
Name"
it
says
"All Accounts. Beneath "Send/Receive when" it says

"Online
and

Offline."
"Include this group in send/receive" is checked. I

guess this is default as I have never configured this manually.
I
have
tried deleteing the account and re-entering it. After
re-entering,
Outlook
will "Test Account Settings" okay. A message is sent to the
webmail
server.
I'm baffled. I have used this both of these accounts for

over

a
year
and
this problem has just come up. I have checked for viruses using
two
virus
checkers. I'm baffled. Thanks for your help!


APB

 

[Russ Valentine [MVP-Outlook]]

http://support.microsoft.com/default.aspx?scid=kb;en-us;287072&Product=ol2002

--
Russ Valentine
[MVP-Outlook]

Was able to "retrieve" the program. Not sure how to create a new profile.
Will search help and KB for insight unless you can point me in the right
direction. You have been very kind and I do appreciate your taking the time
to help me.

You're right. All the reinstall did was make it so that I cannot access
outlook at all. I'm screwed now! The Outlook icon changed to the generic
icon and when clicked on the "use which program" dialog pops up. Of course
there is no Outlook there. I believe that the program must have a life of
its own and I have made it incredibly angry!

ARGH!!

I'd just create a new Profile.
Reinstalls are vastly overrated and rarely fix anything. The

corruption
most

likely resides in your Profile.

--
Russ Valentine
[MVP-Outlook]
Followed instructions in the KB article. Thanks but it didn't help.
After
creating the new group, I tried to edit it and got the same "operation
failed" message. Went back to KB and found article 284312 - I get same
message only now happens when I try to download mail by clicking
"Send/Receive" OR if I try and edit the settings through the options
command. Now I can't do anything. Gotta love these computers!

Going
to

try a clean install of Outlook if I can figure that out unless you

have

a
different idea. I really do appreciate your help Russ.

APB

Aha. You have a damaged Send/Receive group.
Create a new one from scratch.
http://support.microsoft.com/support/kb/articles/q312/3/36.asp

about
the

"Edit..." button in the "S/R Groups" box. When I click on that
button,
I
get a message that says "The operation failed." What do I do now?

Thanks again!

That's a natural assumption. However, "All Accounts" is simply the
name
of
the SR Group. What it actually includes is what you see when you
click
on
the "Edit..." button.
--
Russ Valentine
[MVP-Outlook]
I guess I don't understand your question Russ. I presumed that
when
the
group is configured for "All Accounts," that would include the
account
in
question. Please set me straight.

Thanks

But are both accounts included in this Send/Receive group?
--
Russ Valentine
[MVP-Outlook]
I have two email accounts set up in Outlook '02 SP3
(10.2627.6626).
When
sending/receiving only the default account is being checked.

Send/Receive group is configured as follows. Beneath "Group
Name"
it
says
"All Accounts. Beneath "Send/Receive when" it says "Online
and
Offline."
"Include this group in send/receive" is checked. I

guess this is default as I have never configured this
manually.
I
have
tried deleteing the account and re-entering it. After
re-entering,
Outlook
will "Test Account Settings" okay. A message is sent to the
webmail
server.
I'm baffled. I have used this both of these accounts

for
over

a
year
and
this problem has just come up. I have checked for viruses
using
two
virus
checkers. I'm baffled. Thanks for your help!


APB

 

[A.P. Brunkhorst]

All of your help paid off Russ. Thank you so much for your perseverance!
New profile created. Both addy's get checked. All is well. PST is
restored. Everything is again as it should be. Thanks for the education.
I hope I can pass this on to someone else.

APB

Was able to "retrieve" the program. Not sure how to create a new profile.
Will search help and KB for insight unless you can point me in the right
direction. You have been very kind and I do appreciate your taking the time
to help me.

You're right. All the reinstall did was make it so that I cannot access
outlook at all. I'm screwed now! The Outlook icon changed to the generic
icon and when clicked on the "use which program" dialog pops up. Of course
there is no Outlook there. I believe that the program must have a life of
its own and I have made it incredibly angry!

ARGH!!

I'd just create a new Profile.
Reinstalls are vastly overrated and rarely fix anything. The

corruption
most

likely resides in your Profile.

--
Russ Valentine
[MVP-Outlook]
Followed instructions in the KB article. Thanks but it didn't help.
After
creating the new group, I tried to edit it and got the same "operation
failed" message. Went back to KB and found article 284312 - I get same
message only now happens when I try to download mail by clicking
"Send/Receive" OR if I try and edit the settings through the options
command. Now I can't do anything. Gotta love these computers!

Going
to

try a clean install of Outlook if I can figure that out unless you

have

a
different idea. I really do appreciate your help Russ.

APB

Aha. You have a damaged Send/Receive group.
Create a new one from scratch.
http://support.microsoft.com/support/kb/articles/q312/3/36.asp

about
the

"Edit..." button in the "S/R Groups" box. When I click on that
button,
I
get a message that says "The operation failed." What do I do now?

Thanks again!

That's a natural assumption. However, "All Accounts" is simply the
name
of
the SR Group. What it actually includes is what you see when you
click
on
the "Edit..." button.
--
Russ Valentine
[MVP-Outlook]
I guess I don't understand your question Russ. I presumed that
when
the
group is configured for "All Accounts," that would include the
account
in
question. Please set me straight.

Thanks

But are both accounts included in this Send/Receive group?
--
Russ Valentine
[MVP-Outlook]
I have two email accounts set up in Outlook '02 SP3
(10.2627.6626).
When
sending/receiving only the default account is being checked.

Send/Receive group is configured as follows. Beneath "Group
Name"
it
says
"All Accounts. Beneath "Send/Receive when" it says "Online
and
Offline."
"Include this group in send/receive" is checked. I

guess this is default as I have never configured this
manually.
I
have
tried deleteing the account and re-entering it. After
re-entering,
Outlook
will "Test Account Settings" okay. A message is sent to the
webmail
server.
I'm baffled. I have used this both of these accounts

for
over

a
year
and
this problem has just come up. I have checked for viruses
using
two
virus
checkers. I'm baffled. Thanks for your help!


APB

 

[Diane Poremsky [MVP]]

Did you create a new S/R group or delete/rename the *.srs file for your
profile? You need to delete the *.srs file... It's at C:\Documents and
Settings\username\Application Data\Microsoft\Outlook in Windows xp.

Followed instructions in the KB article. Thanks but it didn't help. After
creating the new group, I tried to edit it and got the same "operation
failed" message. Went back to KB and found article 284312 - I get same
message only now happens when I try to download mail by clicking
"Send/Receive" OR if I try and edit the settings through the options
command. Now I can't do anything. Gotta love these computers! Going to
try a clean install of Outlook if I can figure that out unless you have a
different idea. I really do appreciate your help Russ.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)




[Posted using NewsLook NNTP add-in for Outlook]