OL 2010 Pro Plus: Email stops working (3 POP3 accounts) but all still work with iPhone


A

Andrew Hamilton

I have three email accounts, all POP3 (none with Exchange). All
stopped working today after working fine last night. There have been
no system configuration changes since last night, including my
firewall.

When none of my 3 accounts would send/receive, I ran scanpst multiple
times, but email never started to work. (If it matters, I found
errors in the PST file after the first scan.) Then I deleted the
three email accounts in Outlook and reentered. One of the accounts
then would send/receive, but not the two others, nor could they
perform the two tests in the account setup when I clicked on the "test
settings" button. For one of the accounts, I kept getting a password
prompt. For the other account, I simply could not send or receive any
messages.

Then I deleted my mail profile in the Control Panel Mail applet and
then reentered all my email accounts in Outlook. I should add that I
keep detailed records, including screenshots, of my Outlook mail
config for situations like upgrading Outlook, moving to a new system,
etc., and that documentation has always served me well.

So what is my next step? A Google search turned up all kinds of
issues with Outlook 2010, e.g. "stopped working" messages, problems
with the beta release, etc.

I know that all these accounts are working because I have no problem
with send/receive from my iPhone 4.

Thanks

-AH
 
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P

Peter Foldes

Andrew

OL 2010 Pro Plus is a Enterprise version which should be addressed to your IT
department concerning all issues at your place of work. Did you purchase this
version through the Home Use program from your Employer or did you get it through
membership at MSDN or TechNet??
--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
This posting is provided "AS IS" with no warranties, and confers no rights.
http://www.microsoft.com/protect
 
A

Andrew Hamilton

Andrew

OL 2010 Pro Plus is a Enterprise version which should be addressed to your IT
department concerning all issues at your place of work. Did you purchase this
version through the Home Use program from your Employer or did you get it through
membership at MSDN or TechNet??

Thanks. I got it through a program similar to MSDN intended for MS
resellers. But we are a very small company, and we have no "IT
department," LOL!

So we are basically on our own. Any ideas, anyone?

Doing some further testing, it seems that common issue to all accounts
is that Outlook is not properly submitting the password. I was doing
some comparison testing on my wife's system and the "Test Settings"
process runs pretty quickly on her system (older version of OL).

If there is a serious flaw, what is my next step?
 
P

Peter Foldes

Andrew

Your next step is to Contact the reseller from where you purchased this version
from. They can either tell you how to fix your issue or will tell you whom you need
to contact. Or see the link below

Here you will find the Phone numbers and email addresses as to where and whom to
contact about Office Enterprise and your issue.
Scroll down to the bottom of page to North America
https://licensing.microsoft.com/eLicense/L1033/overview.asp



--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
This posting is provided "AS IS" with no warranties, and confers no rights.
http://www.microsoft.com/protect
 
A

Andrew Hamilton

Andrew

Your next step is to Contact the reseller from where you purchased this version
from. They can either tell you how to fix your issue or will tell you whom you need
to contact. Or see the link below

Here you will find the Phone numbers and email addresses as to where and whom to
contact about Office Enterprise and your issue.
Scroll down to the bottom of page to North America
https://licensing.microsoft.com/eLicense/L1033/overview.asp

Oddly enough, two days after this problem first presented itself, it
went away completely! All I had to do was re-enter the password for
each account, and email flowed down normally.

I can only speculate that the original problem was caused by some
Microsoft patch. On Day 2, I found that my system had been
auto-rebooted by Windows Update, so I'm assuming that another
Microsoft patch fixed the problem created by the first one.

Again, all speculation.

-AH
 
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A

Andrej

Hello Andrew Hamilton,

I can do it for you.
Please reply if you want it.

Regards Andrej
I have three email accounts, all POP3 (none with Exchange). All
stopped working today after working fine last night. There have been
no system configuration changes since last night, including my
firewall.

When none of my 3 accounts would send/receive, I ran scanpst multiple
times, but email never started to work. (If it matters, I found
errors in the PST file after the first scan.) Then I deleted the
three email accounts in Outlook and reentered. One of the accounts
then would send/receive, but not the two others, nor could they
perform the two tests in the account setup when I clicked on the "test
settings" button. For one of the accounts, I kept getting a password
prompt. For the other account, I simply could not send or receive any
messages.

Then I deleted my mail profile in the Control Panel Mail applet and
then reentered all my email accou
nts in Outlook. I should add that I
 
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