Outlook with BCM SP4 Failing to Install

G

Guest

I have 3 PCs (all HP4400) and I like to keep all my software upto date on all
of them.
My PC (PCMain) was running the BCM databases and sharing this database with
the other 2 PCs (PC2and PC3)
Lsst night I upgraded all three PCs with the Outlook with BCM SP4 (one
reason is that I may upgrade all PCs to Vista very soon).
The Upgrade worked perfectly on PC2 and PC3 but failed on my pc (PCMAIN) and
now I can longer share the database with the other PCs.
I have checked the install on PC2 and PC3 (looking for the existance of
Bcmfirewall.exe) and these files are on PC2 and PC3 so I know the updates
worked OK on these but this file is not on my (PCMAIN) PC.

The error I am getting from the install log is as follows.
These details were taken from C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Summary.txt


Microsoft SQL Server 2005 9.00.3042.00
==============================
OS Version : Microsoft Windows XP Professional Service Pack 2 (Build
2600)
Time : Tue Apr 10 10:28:32 2007

Machine : HP4400TB
Product : Microsoft SQL Server Setup Support Files (English)
Product Version : 9.00.3042.00
Install : Successful
Log File : C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_SQLSupport_1.log
--------------------------------------------------------------------------------
Machine : HP4400TB
Product : Microsoft SQL Server Native Client
Product Version : 9.00.3042.00
Install : Successful
Log File : C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_SQLNCLI_1.log
--------------------------------------------------------------------------------
Machine : HP4400TB
Product : Microsoft SQL Server VSS Writer
Product Version : 9.00.3042.00
Install : Successful
Log File : C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_SqlWriter_1.log
--------------------------------------------------------------------------------
Machine : HP4400TB
Product : MSXML 6.0 Parser
Product Version : 6.10.1129.0
Install : Successful
Log File : C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_MSXML6_1.log
--------------------------------------------------------------------------------
Machine : HP4400TB
Product : SQL Server Database Services
Error : The SQL Server service failed to start. For more
information, see the SQL Server Books Online topics, "How to: View SQL Server
2005 Setup Log Files" and "Starting SQL Server Manually."
--------------------------------------------------------------------------------
Machine : HP4400TB
Product : SQL Server Database Services
Error : The SQL Server service failed to start. For more
information, see the SQL Server Books Online topics, "How to: View SQL Server
2005 Setup Log Files" and "Starting SQL Server Manually."
--------------------------------------------------------------------------------
Machine : HP4400TB
Product : Microsoft SQL Server 2005 Express Edition
Product Version : 9.2.3042.00
Install : Failed
Log File : C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_SQL.log
Last Action : InstallFinalize
Error String : The SQL Server service failed to start. For more
information, see the SQL Server Books Online topics, "How to: View SQL Server
2005 Setup Log Files" and "Starting SQL Server Manually."
The error is (1067) The process terminated unexpectedly.
Error Number : 29503
--------------------------------------------------------------------------------

SQL Server Setup failed. For more information, review the Setup log file in
%ProgramFiles%\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt.


Time : Tue Apr 10 10:33:37 2007


List of log files:
C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_Core(Local).log
C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_SQLSupport_1.log
C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_SQLNCLI_1.log
C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_SqlWriter_1.log
C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_MSXML6_1.log
C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_SQL.log
C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_Datastore.xml
C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_.NET Framework 2.0.log
C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_Support.log
C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_Core.log
C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt
C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_SCC.log
C:\Program Files\Microsoft SQL Server\MSSQL.2\MSSQL\LOG\ERRORLOG

I tried to start the services manually but could only start them when using
a local account.
After starting the services manually, I tried to reinstall bt if failed with
the same message.

I stopped the service and changed the logon details to NT
AUTHORITY\NetworkService and the service failed to start with the following
eveny log entry:-
The SQL Server (SQLEXPRESS) service terminated with service-specific error
17058 (0x42A2).

Many Thanks For any help yo may be able to give.
 
L

Luther

I have 3 PCs (all HP4400) and I like to keep all my software upto date onall
of them.
My PC (PCMain) was running the BCM databases and sharing this database with
the other 2 PCs (PC2and PC3)
Lsst night I upgraded all three PCs with the Outlook with BCM SP4 (one
reason is that I may upgrade all PCs to Vista very soon).
The Upgrade worked perfectly on PC2 and PC3 but failed on my pc (PCMAIN) and
now I can longer share the database with the other PCs.
I have checked the install on PC2 and PC3 (looking for the existance of
Bcmfirewall.exe) and these files are on PC2 and PC3 so I know the updates
worked OK on these but this file is not on my (PCMAIN) PC.

The error I am getting from the install log is as follows.
These details were taken from C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Summary.txt

Microsoft SQL Server 2005 9.00.3042.00
==============================
OS Version : Microsoft Windows XP Professional Service Pack 2 (Build
2600)
Time : Tue Apr 10 10:28:32 2007

Machine : HP4400TB
Product : Microsoft SQL Server Setup Support Files (English)
Product Version : 9.00.3042.00
Install : Successful
Log File : C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_SQLSupport_1.log
---------------------------------------------------------------------------­-----
Machine : HP4400TB
Product : Microsoft SQL Server Native Client
Product Version : 9.00.3042.00
Install : Successful
Log File : C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_SQLNCLI_1.log
---------------------------------------------------------------------------­-----
Machine : HP4400TB
Product : Microsoft SQL Server VSS Writer
Product Version : 9.00.3042.00
Install : Successful
Log File : C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_SqlWriter_1.log
---------------------------------------------------------------------------­-----
Machine : HP4400TB
Product : MSXML 6.0 Parser
Product Version : 6.10.1129.0
Install : Successful
Log File : C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_MSXML6_1.log
---------------------------------------------------------------------------­-----
Machine : HP4400TB
Product : SQL Server Database Services
Error : The SQL Server service failed to start. For more
information, see the SQL Server Books Online topics, "How to: View SQL Server
2005 Setup Log Files" and "Starting SQL Server Manually."
---------------------------------------------------------------------------­-----
Machine : HP4400TB
Product : SQL Server Database Services
Error : The SQL Server service failed to start. For more
information, see the SQL Server Books Online topics, "How to: View SQL Server
2005 Setup Log Files" and "Starting SQL Server Manually."
---------------------------------------------------------------------------­-----
Machine : HP4400TB
Product : Microsoft SQL Server 2005 Express Edition
Product Version : 9.2.3042.00
Install : Failed
Log File : C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_SQL.log
Last Action : InstallFinalize
Error String : The SQL Server service failed to start. For more
information, see the SQL Server Books Online topics, "How to: View SQL Server
2005 Setup Log Files" and "Starting SQL Server Manually."
The error is (1067) The process terminated unexpectedly.
Error Number : 29503
---------------------------------------------------------------------------­-----

SQL Server Setup failed. For more information, review the Setup log filein
%ProgramFiles%\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt.

Time : Tue Apr 10 10:33:37 2007

List of log files:
C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_Core(Local).log
C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_SQLSupport_1.log
C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_SQLNCLI_1.log
C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_SqlWriter_1.log
C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_MSXML6_1.log
C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_SQL.log
C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_Datastore.xml
C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_.NET Framework 2.0.log
C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_Support.log
C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_Core.log
C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt
C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0005_HP4400TB_SCC.log
C:\Program Files\Microsoft SQL Server\MSSQL.2\MSSQL\LOG\ERRORLOG

I tried to start the services manually but could only start them when using
a local account.
After starting the services manually, I tried to reinstall bt if failed with
the same message.

I stopped the service and changed the logon details to NT
AUTHORITY\NetworkService and the service failed to start with the following
eveny log entry:-
The SQL Server (SQLEXPRESS) service terminated with service-specific error
17058 (0x42A2).

Many Thanks For any help yo may be able to give.
Click to expand...

I believe BCM didn't install because the Sql Server install failed.

I've seen that error (0x42A2) before on machines with several sql
server installations.

If you only use sql for bcm on this machine, I would suggest removing
all Sql Server programs, stopping all anti-virus utilities, and then
re-installing.

The BCM database files will be left behind when you uninstall sql.
 
G

Guest

Thanks Luther. I thought that may be the case. The other machines are brand
new and di not have a problem installing.

I will confirm if this approach worked.
 
G

Guest

Hi LUther. I have now removed all SQL applications from the PC and even
removed OUtlook BCM.
I then reinstalled outlook 2003 with BCM, which includes the install of the
necessary SQL bits but the services still fail to start.
What I have noticed is that the sql services I have running on my PC is
HP4400TB\SQLEXPRESS where as the SQL services running on the other 2 PC,
which are working fine is HP4400JB\MSSMLBIZ and HP4400CS\MSSMLBIZ .
Does the name of the service matter.
I have looked at trying to rename my SQL service but so far I have not found
out how to do this.

I have also noticed that even with this service stopped, I can run BCM on my
machine with no problem, so I do not quite understand why I need the SQL
service.

I run BCM on three machines and the database resides on HP4400JB and I want
the remaining 2 PCs to share this database.
One of the new PCs HP4400CS connects fine.

Your help would be appreciated.
 

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