Outlook Shutdown

[Mike]

I am constantly having a problem with Microsoft Outlook,
(version 2002 (10.6515.6626) sp3) where is closes down at
least a dozen times a day for no apparent reason. A small
box will appear on the screen, whether I am using the
computer or not saying, 'Microsoft has encountered a
problem and needs to close'. When I click on details it
shows Error signature with the following information,
AppName: outlook.exe, AppVer: 10.0.6626.0, ModName:
ntdll.dll, ModVer: 5.1.2600.1217, Offset: 00019ecd.

I have scoured the websites through Microsoft pages and
Google and cannot find anything that describes my
problem. I'm using Windows XP Home Edition which is fully
up to date, I do not have any viruses. I have removed
outlook and re-installed it, but it still keeps closing
down. I also send the error to Microsoft everytime - but
the problem keeps coming.

I do appear to have THREE different versions of ntdll.dll
on my computer and wonder if that is the cause.

Looking for help please.

Mike

 

[Diane Poremsky [MVP]]

Where are each of the three versions and what is their build #?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

 

[Mike]

The three versions are : 5.1.2600.0 (2/1/2004)
XPClient.010817-1148, 5.1.2600.1217 (23/8/2001)
XPSP2.030429-2131) and 5.1.2600.1106 (29/8/2002)
XPSP1.020828.1920 - hope this helps you

Mike

-----Original Message-----
Where are each of the three versions and what is their build #?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)


Outlook & Exchange Solutions Center: http://www.slipstick.com
Join OneNote Tips mailing list: http://www.onenote- tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

I am constantly having a problem with Microsoft Outlook,
(version 2002 (10.6515.6626) sp3) where is closes down at
least a dozen times a day for no apparent reason. A small
box will appear on the screen, whether I am using the
computer or not saying, 'Microsoft has encountered a
problem and needs to close'. When I click on details it
shows Error signature with the following information,
AppName: outlook.exe, AppVer: 10.0.6626.0, ModName:
ntdll.dll, ModVer: 5.1.2600.1217, Offset: 00019ecd.

I have scoured the websites through Microsoft pages and
Google and cannot find anything that describes my
problem. I'm using Windows XP Home Edition which is fully
up to date, I do not have any viruses. I have removed
outlook and re-installed it, but it still keeps closing
down. I also send the error to Microsoft everytime - but
the problem keeps coming.

I do appear to have THREE different versions of ntdll.dll
on my computer and wonder if that is the cause.

Looking for help please.

Mike

.

 

[Diane Poremsky [MVP]]

Which one is where? I presume the 2004 version is in C:\windows or
c:\windows\system32 and the others in folders below it? FWIW, I have the
8/23/2001 one in my system folder and one in the servicepackfiles folder
(I'm using xp sp2.)

It's probably best to check with the windows groups about where the other
files came from and which is the "right" one as well as how to properly
replace it. (I delete the file in windows/system and the protect file system
feature replaces it with one in cache - but since I only have one, I know
it's the right one.)
http://communities2.microsoft.com/c...lt.aspx?dg=microsoft.public.windowsxp.general

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

The three versions are : 5.1.2600.0 (2/1/2004)
XPClient.010817-1148, 5.1.2600.1217 (23/8/2001)
XPSP2.030429-2131) and 5.1.2600.1106 (29/8/2002)
XPSP1.020828.1920 - hope this helps you

Mike

-----Original Message-----
Where are each of the three versions and what is their build #?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)


Outlook & Exchange Solutions Center: http://www.slipstick.com
Join OneNote Tips mailing list: http://www.onenote- tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

I am constantly having a problem with Microsoft Outlook,
(version 2002 (10.6515.6626) sp3) where is closes down at
least a dozen times a day for no apparent reason. A small
box will appear on the screen, whether I am using the
computer or not saying, 'Microsoft has encountered a
problem and needs to close'. When I click on details it
shows Error signature with the following information,
AppName: outlook.exe, AppVer: 10.0.6626.0, ModName:
ntdll.dll, ModVer: 5.1.2600.1217, Offset: 00019ecd.

I have scoured the websites through Microsoft pages and
Google and cannot find anything that describes my
problem. I'm using Windows XP Home Edition which is fully
up to date, I do not have any viruses. I have removed
outlook and re-installed it, but it still keeps closing
down. I also send the error to Microsoft everytime - but
the problem keeps coming.

I do appear to have THREE different versions of ntdll.dll
on my computer and wonder if that is the cause.

Looking for help please.

Mike

.

 

[Mike - again !]

Sorry I forgot to add the locations 5.1.2600 (2/1/04)
C:\$WIN_NT$.BT\system32, 5.1.2600.1217 (23/8/2001)
C:\WINDOWS\system32, 5.1.2600.1106 (29/8/2002)
C:\WINDOWS\ServicePackFiles\i386. I have also noticed
that I have 5.1.2600.1217 (17/6/2004)
C:\WINDOWS\LastGood\System32 and 5.1.2600.1217
(17/6/2004) C:\WINDOWS\LastGood\System32\DllCache. I have
tried to change all te old to what appears to be the
latest, but Windows won't let me. I too am using xp sp2.

Does this help you ?

Mike

-----Original Message-----
Which one is where? I presume the 2004 version is in C:\windows or
c:\windows\system32 and the others in folders below it? FWIW, I have the
8/23/2001 one in my system folder and one in the servicepackfiles folder
(I'm using xp sp2.)

It's probably best to check with the windows groups about where the other
files came from and which is the "right" one as well as how to properly
replace it. (I delete the file in windows/system and the protect file system
feature replaces it with one in cache - but since I only have one, I know
it's the right one.)
http://communities2.microsoft.com/communities/newsgroups/ en-us/default.aspx?dg=microsoft.public.windowsxp.general

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)


Outlook & Exchange Solutions Center: http://www.slipstick.com
Join OneNote Tips mailing list: http://www.onenote- tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

The three versions are : 5.1.2600.0 (2/1/2004)
XPClient.010817-1148, 5.1.2600.1217 (23/8/2001)
XPSP2.030429-2131) and 5.1.2600.1106 (29/8/2002)
XPSP1.020828.1920 - hope this helps you

Mike

-----Original Message-----
Where are each of the three versions and what is their build #?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)


Outlook & Exchange Solutions Center: http://www.slipstick.com
Join OneNote Tips mailing list: http://www.onenote- tips.net/

Vote for your favorite Outlook and Exchange utilities

in
the

Slipstick Ratings Raffle at http://www.slipstick.com/contest/

I am constantly having a problem with Microsoft Outlook,
(version 2002 (10.6515.6626) sp3) where is closes

down
at

least a dozen times a day for no apparent reason. A small
box will appear on the screen, whether I am using the
computer or not saying, 'Microsoft has encountered a
problem and needs to close'. When I click on details it
shows Error signature with the following information,
AppName: outlook.exe, AppVer: 10.0.6626.0, ModName:
ntdll.dll, ModVer: 5.1.2600.1217, Offset: 00019ecd.

I have scoured the websites through Microsoft pages and
Google and cannot find anything that describes my
problem. I'm using Windows XP Home Edition which is fully
up to date, I do not have any viruses. I have removed
outlook and re-installed it, but it still keeps closing
down. I also send the error to Microsoft everytime - but
the problem keeps coming.

I do appear to have THREE different versions of ntdll.dll
on my computer and wonder if that is the cause.

Looking for help please.

Mike



.

.

 

[Guest]

Y'all - (Sending this to multiple people)

Sorry that I have no specific answers for any of you. I'm contacting you
for advise on how to post a question in this stupid web site! I am signed
in. I do have a Passport or .NET account (or whatever MS calls it) and I do
have a Profile and MS does recognize me.

I also have a (different) Outlook 2000 problem (it just keeps unexpectedly
shutting down) that I would like to post.

I have clicked on New/Question and it just kinda flickers but nothing
happens. I do see some kinda symbol that's yellow-ish but only for a second
or so. No error message, no pop-up menus, absolutely nothing.

I've read the FAQ's about how to Post a Questions and it says that you have
to be 'signed on' to the community groups. But I also can't find any way to
'sign on' assuming, that is, that I'm not already signed on.

All that really seems to work is Reply, hence this message to all of you for
your Help. I accept that i've got to be missing something, but when a HELP
Web Site is so user un-friendly that it is not immediately and intuitively
obvious how to Post a Question, I have my doubts about it's validity. Maybe
the "Questions" function is just not working right now, but again, I have no
way of telling.

Thanks for any help/hints you can provide.

Steve S

 

[Guest]

Y'all - (Sending this to multiple people)

Sorry that I have no specific answers for any of you. I'm contacting you
for advise on how to post a question in this stupid web site! I am signed
in. I do have a Passport or .NET account (or whatever MS calls it) and I do
have a Profile and MS does recognize me.

I also have a (different) Outlook 2000 problem (it just keeps unexpectedly
shutting down) that I would like to post.

I have clicked on New/Question and it just kinda flickers but nothing
happens. I do see some kinda symbol that's yellow-ish but only for a second
or so. No error message, no pop-up menus, absolutely nothing.

I've read the FAQ's about how to Post a Questions and it says that you have
to be 'signed on' to the community groups. But I also can't find any way to
'sign on' assuming, that is, that I'm not already signed on.

All that really seems to work is Reply, hence this message to all of you for
your Help. I accept that i've got to be missing something, but when a HELP
Web Site is so user un-friendly that it is not immediately and intuitively
obvious how to Post a Question, I have my doubts about it's validity. Maybe
the "Questions" function is just not working right now, but again, I have no
way of telling.

Thanks for any help/hints you can provide.

Steve S

Where are each of the three versions and what is their build #?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

I am constantly having a problem with Microsoft Outlook,
(version 2002 (10.6515.6626) sp3) where is closes down at
least a dozen times a day for no apparent reason. A small
box will appear on the screen, whether I am using the
computer or not saying, 'Microsoft has encountered a
problem and needs to close'. When I click on details it
shows Error signature with the following information,
AppName: outlook.exe, AppVer: 10.0.6626.0, ModName:
ntdll.dll, ModVer: 5.1.2600.1217, Offset: 00019ecd.

I have scoured the websites through Microsoft pages and
Google and cannot find anything that describes my
problem. I'm using Windows XP Home Edition which is fully
up to date, I do not have any viruses. I have removed
outlook and re-installed it, but it still keeps closing
down. I also send the error to Microsoft everytime - but
the problem keeps coming.

I do appear to have THREE different versions of ntdll.dll
on my computer and wonder if that is the cause.

Looking for help please.

Mike

 

[Brian Tillman]

Y'all - (Sending this to multiple people)

Sheesh! How many times do you have to post the same question?