Microsoft Outlook keeps closing down

[Guest]

I am constantly having a problem with Microsoft Outlook, (version 2002 (10.6515.6626) sp3) where is closes down at least a dozen times a day for no apparent reason. A small box will appear on the screen, whether I am using the computer or not saying, 'Microsoft has encountered a problem and needs to close'. When I click on details it shows Error signature with the following information, AppName: outlook.exe, AppVer: 10.0.6626.0, ModName: ntdll.dll, ModVer: 5.1.2600.1217, Offset: 00019ecd.

I have scoured the websites through Google and cannot find anything that describes my problem. I'm using Windows XP Home Edition which is fully up to date, I do not have any viruses and have Spybot, Norton Antivirus and Zone labs installed to protect my computer. I have removed outlook and re-installed it, but it still keeps closing down. I also send the error to Microsodt everytime - but the problem keeps coming. I have had this problem for at least 18 months.

I do have three versions of ntdll.dll (5.1.2600.0 - 5.1.2600.1217 & 5.1.2600.1106) and even though I have tried to overwrite/replace these with the most up to date, Windows\system32 will not allow it.

Does anyone out there have any ideas please ?

Mike in Bristol

 

[Kelly]

Outlook Support and Newsgroups:
http://support.microsoft.com/default.aspx?scid=FH;EN-US;FAQS

 

[Gary from Watford]

Outlook Support and Newsgroups:
http://support.microsoft.com/default.aspx?scid=FH;EN-US;FAQS

I have just started to get this same problem on almost exactly the
same configuration on two of my PCs. Given the date of posting these
messages has it got something to do with Windows updates....perhaps
not if you have had the problem for 18 months