outlook resource mailbox double booking issues


drew schwartz

Hi there,

I have a few conference rooms that, when in exchange 2003 (before my 2007
migration) usually worked correctly, as in if someone booked one, someone
else could not book it at the same time. Now that they are in exchange 2007,
people are double and triple booking rooms. They were all listed as user
mailboxes, so I took one of them and am testing as a resource mailbox. I
converted it to a room mailbox, and logged into OWA and unchecked the keep as
tentative checkbox (the first one), which I assume sets it to autoaccept. Now
when I create a meeting request, and add it as a room, I get an email back
either saying accepted - if the room is open, and declined if there are
The only problem is that when it is declined, the invitees still get a copy
of the meeting request, and then I would have to resend it with new info.

With the old style mailboxes (user, not resource) if I invite the conf room
mailbox in the TO: field, it goes thru and conflicts do happen, but if I send
to the room as a resource, I get a pop up stating that you can not add this
room due to a conflict.

My question is, with the room as a resource, is there a way for the the
meeting organizer to actually not be able to send the request if the resource
is already booked? I understand that they should look at the scheduling
assistant to see first, but my users arent the brightest bunch (As many of
you can relate to I imagine)

Thanks in advance.


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