Outlook placing some emails in junk folder

[Guest]

My client is complaining that occasionally Outlook 2003 is placing some
emails from a fellow staff member in the junk folder. I was under the
impression that once an email address is added to the Outlook address book it
is essentially white listed.

Any suggestions would be appreciated.

Thanks!

 

[Guest]

Have you tried right clicking on the email (from the panel view) and
selecting the add sender to safe list option?

Meer

 

[Guest]

Excuse me, let me make a correction. When you right click the message, go
down to "junk email" and THEN selection "the add sender to sender safe list.
Sorry about that.

 

[Guest]

No, the address book is not automatically whitelisted, add the entire domain
to the safe list.

 

[Guest]

Thanks I'll have them try that.

Have you tried right clicking on the email (from the panel view) and
selecting the add sender to safe list option?

Meer