Junk email not being moved to Junk email Folder


S

Steven Shatz

When I indicate that an email should be added to the Blocked Senders list,
the list gets properly updated, but the original email remains in my Inbox.
Why isn't it automatically being moved o the Junk-Email folder?

Additional Info:
- XP SP3
- Outlook 2007 SP1
- Outlook is set up with only one (IMAP) account (which has its own "Spam"
folder that nothing goes into)
- Neither my email address nor its domain are in the Safe Senders list
- The Safe Recipients list is blank
- My Junk E-Mail Filtering is set to Low (which is explicitly described as
"move junk email to junk e-mail folder")

So why isn't anything showing up in my Junk E-Mail folder?
 
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B

Brian Tillman [MVP - Outlook]

When I indicate that an email should be added to the Blocked Senders list,
the list gets properly updated, but the original email remains in my
Inbox.
Why isn't it automatically being moved o the Junk-Email folder?

Additional Info:
- XP SP3
- Outlook 2007 SP1
- Outlook is set up with only one (IMAP) account (which has its own "Spam"
folder that nothing goes into)
- Neither my email address nor its domain are in the Safe Senders list
- The Safe Recipients list is blank
- My Junk E-Mail Filtering is set to Low (which is explicitly described as
"move junk email to junk e-mail folder")

So why isn't anything showing up in my Junk E-Mail folder?

Are you subscribed to the IMAP Inbox? Do you download the entire message or
just the headers?
 
S

Steven Shatz

Brian, Thank you for your response. I'm not sure what it means to "subscribe"
to an IMAP inbox, but from what I can tell, I am not subscribed. After
selecting the relevant IMAP inbox, I chose Tools/IMAP Folders from Outlook's
menu and no folders appear in either the All or Subscribed tabs. However, the
item "When displaying hierarchy in Outlook, show only subscribed folders" is
checked.

Despite not being subscribed, in Outlook's Navigation pane I am able to see
and access all of the relevant IMAP folders (i.e., Drafts, Inbox, Saved, Sent
Items, Spam, VOICEMAIL, and Search Folders). I have no idea what the latter
two are. My IMAP account is Compuserve and I don't believe that I have any
spam blocking set. Even if I unknowingly do have some CS blocking in effect,
I'm not interested in those blocked item. I only want the items that show up
in my CS Inbox and that I flag as Junk to move to my Junk Folder.

And that's where my confusion lies. My Outlook seems to have two accounts
(which I guess correspond to 2 PST files): "Personal Folders" and the email
address of my CS account. Both of these have Drafts, Inbox, Sent Items,
VOICEMAIL, and Search Folders. "Personal Folders" has "Saved Mail" as opposed
to CS's "Saved" folder and "Junk E-Mail" as opposed to CS's "Spam". In
addition "Personal Folders" has a bunch of folders with no CS equivalent:
Deleted Items, Outbox, Quarantine, and RSS Feeds.

I automatically receive my CS emails in the CS Inbox - headers only. Nothing
shows up in my "Personal Folders" Inbox. When I reply to a CS email, the
reply passes through my "Personal Folders" Outbox and goes into both my CS
and Personal Folders "Sent Items".

When I delete an email, it immediately disappears from my CS Inbox (Current
View - Hide Messages Marked For Deletion) and eventually ends up in my
"Personal Folders" Deleted Items folder. --- I don't understand why this
delay occurs, either.

My Junk Mail Filtering is set to "Move the most obvious junk e-mail to the
Junk E-Mail folder". Yet, nothing is going into that folder. If I right-click
on an Inbox email, select "Junk E-Mail" and "Add Sender to Blocked Sender's
List", that email address gets added to the Blocked Sender's List, but the
email remains in the Inbox. I can manually move the email to the "Personal
Folders" Junk E-Mail folder, but whether I do that or just delete it,
subsequent emails from the same sender still appear in my CS Inbox.

Sorry about the overload of data, but I wanted to provide you with all the
details pertaining to my Outlook setup and the problem I'm experiencing.

-- Steven Shatz --
 
B

Brian Tillman [MVP - Outlook]

Brian, Thank you for your response. I'm not sure what it means to
"subscribe"
to an IMAP inbox, but from what I can tell, I am not subscribed. After
selecting the relevant IMAP inbox, I chose Tools/IMAP Folders from
Outlook's
menu and no folders appear in either the All or Subscribed tabs. However,
the
item "When displaying hierarchy in Outlook, show only subscribed folders"
is
checked.

Outlook will monitor all the folders to which you subscribe and keep them
updated.
Despite not being subscribed, in Outlook's Navigation pane I am able to
see
and access all of the relevant IMAP folders

Outlook will not populate the local copy of unsubscribed folders until you
actually visit them, or at least that's how it seems to work for me.
Frankly, I think Outlook's IMAP implementation is a tad arcane.
(i.e., Drafts, Inbox, Saved, Sent
Items, Spam, VOICEMAIL, and Search Folders). I have no idea what the
latter
two are.

"Spam" is not an Outlook folder per se; i.e., Outlook created it only
because it exists on the mail server. It has no special significance to
Outlook. All PSTs contain the Search Folders folder and usually three
predefined subfolders so that you can see in a single view any messages in
the folder set that match the search criteria of the search folders. It
makes it each to find the messages that match the search.
My IMAP account is Compuserve and I don't believe that I have any
spam blocking set. Even if I unknowingly do have some CS blocking in
effect,
I'm not interested in those blocked item. I only want the items that show
up
in my CS Inbox and that I flag as Junk to move to my Junk Folder.

Usually that happens automatically.
And that's where my confusion lies. My Outlook seems to have two accounts
(which I guess correspond to 2 PST files):

Not necessarily. A PST is just a data store. By default, HTTP and IMAP
accounts always get their own unique folder sets (PSTs), but even with zero
accounts defined in Outlook you always need at least one PST which will be
the default PST. IMAP PSTs can never be the defaults so when you have an
IMAP account you'll always have at least two PSTs.
"Personal Folders" and the email
address of my CS account. Both of these have Drafts, Inbox, Sent Items,
VOICEMAIL, and Search Folders.

VOICEMAIL is not a predefined Outlook folder. You must have created the one
in "Personal Folders" (the default PST) yourself.
"Personal Folders" has "Saved Mail" as opposed
to CS's "Saved" folder and "Junk E-Mail" as opposed to CS's "Spam".

"Saved Mail" also is not a predefined Outlook folder. Are you using an
English language Outlook or are you translating the folder name from another
language. Perhaps you mean "Sent Items" and not "Saved Mail".
In addition "Personal Folders" has a bunch of folders with no CS
equivalent:
Deleted Items, Outbox, Quarantine, and RSS Feeds.

"Quarantine" also is not a predefined Outlook folder. You must have an
antivirus add-in that created it.
I automatically receive my CS emails in the CS Inbox - headers only.

As long as you have your send/receive group defined to download headers
only, Outlook's Junk E-mail filter cannot work. It is required that you
configure Outlook to download the entire message.
Nothing shows up in my "Personal Folders" Inbox.

You have no account that delivers to your default folder since you have only
a single IMAP account.
When I reply to a CS email, the reply passes through my "Personal Folders"
Outbox

Normal. Outgoing messages will always pass through the delivery location
(i.e., default) Outbox.
and goes into both my CS and Personal Folders "Sent Items".

Usually done by a rule. Do you have a rule defined?
When I delete an email, it immediately disappears from my CS Inbox
(Current
View - Hide Messages Marked For Deletion) and eventually ends up in my
"Personal Folders" Deleted Items folder. --- I don't understand why this
delay occurs, either.

I can't explain why they'd eventually wind up in your default Deleted Items
folder. The only items that should wind up there are items you delete from
that folder set. IMAP accounts have no Deleted Items folder. IMAP simply
doesn't implement one. Instead, messages you "delete" are just marked for
deletion and you must click Edit>Purge Deleted Items to physically remove
them from the server. The view you are using just hides messages you've
marked. It doesn't actually do anything with them.
My Junk Mail Filtering is set to "Move the most obvious junk e-mail to the
Junk E-Mail folder". Yet, nothing is going into that folder. If I
right-click
on an Inbox email, select "Junk E-Mail" and "Add Sender to Blocked
Sender's
List", that email address gets added to the Blocked Sender's List, but the
email remains in the Inbox. I can manually move the email to the "Personal
Folders" Junk E-Mail folder, but whether I do that or just delete it,
subsequent emails from the same sender still appear in my CS Inbox.

I do not believe that for IMAP folders the adding of an address or domain to
the Blocked Sender list will cause the Junk E-mail filter to move the item
as it does for your default folders. As I said before, however, the Junk
E-mail filter cannot work on IMAP accounts unless you download the entire
message.

These articles, updates, and hotfixes may also be of interest to you:
http://support.microsoft.com/kb/950219
http://support.microsoft.com/kb/957692
http://support.microsoft.com/kb/919200
 
S

Steven Shatz

Dear Brian:

I appreciate your thoughtful and length reply. Unfortunately, making the
changes you suggest did not cause any of my mail from senders in the Blocked
Senders list to automatically move from my IMAP "Inbox" folder to my Personal
Folders "Junk-Email" folder.

Since, this is not a big problem (it's more of an inconvenience), I have
decided it's not worth pursuing any longer. Instead, I simplified my entire
setup as much as possible. I cleared my "Safe Senders" list, leaving only
entries in the "Blocked Senders" list. (I plan to keep adding to the Blocked
Senders list, though I don't think it will have any effect on anything at
all.) I restored my Email Send/Rcv settings to only download headers. I
turned off all extra "protections" that only caused more inconveniences like
not allowing pictures to display without an extra 2 clicks. I also verified
that I had no Rules set other than the default that was already in place -
"clear categories on mail (recommended)".

As far as I can see, I've only improved my situation by eliminating
virtually all of Outlook 2007's protections. While the Junk Email feature
worked very well under my previous version of Outlook XP (on an older
machine), it seems to do nothing useful without Exchange Server under Outlook
2007 (Another swell "improvement" from Microsoft).

Again, thanks for your help. I really did try everything you suggested and
it was all to no avail.

-- Steven --
 
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B

Brian Tillman [MVP - Outlook]

I appreciate your thoughtful and length reply. Unfortunately, making the
changes you suggest did not cause any of my mail from senders in the
Blocked
Senders list to automatically move from my IMAP "Inbox" folder to my
Personal
Folders "Junk-Email" folder.

Sorry, it didn't work. I set up a gmail account accessed via IMAP and
Outlook does a great job of moving junk messages to the Junk E-mail folder.
 

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