Junk Mail Glitch in Outlook 2003


M

mellowguy

If you EVER (intentionally or accidentally) label a sender as Junk Mail,
nothing seems to work to fix it. I have tried the following: Adding sender
to Safe Sender; editing Junk Mail list to remove the email address; remove
the email address from Blocked Senders; marking email from the sender (once
retrieved from the Junk Mail folder) as Mark as Not Junk. I have removed the
email address and re-entered it. I have written a rule to allow email from
that email address. NONE of it works. Once listed as Junk Mail, it cannot
be redirected as an acceptable, allowable sender. It will always go back
into the Junk Mail folder. This is a glitch in Outlook software and needs to
be fixed. I can't be the only person who has done this and can't solve it.
It is making me far less "mellow"
 
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D

Diane Poremsky [MVP]

What type of email account do you have?
Do you run any other antispam software?

Remove the name from the blocked list. Close Outlook, reopen it and verify
the name is off the list. Outlook stores names in the registry and it
should update it each time it exits. If its crashes and don't close properly
it might not update the registry.

--
Diane Poremsky [MVP - Outlook]

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