Outlook not downloading emails

[Luciano991]

I press Send/Receive and the process completes without error. Then I check on
the web and there are lots of messages. About twice a day Outlook downloads
the messages. Any clues?

thanks,

luciano

 

[VanguardLH]

I press Send/Receive and the process completes without error. Then I check on
the web and there are lots of messages. About twice a day Outlook downloads
the messages. Any clues?

thanks,

luciano

Who is the e-mail provider? Gmail perhaps?

Turn on troubleshooting loggin in Outlook. How depends on the version
of Outlook but which you failed to mention. Do a mail poll on just one
account. In the logfile, check what the server responded when it got
the LIST or UIDL command from Outlook. If the mail server returned a
null list (a single line with a "." character) then the server is
telling the client that there are no items in the mailbox. The client
can't do anything because it's been told there are no messages in the
mailbox.

 

[Luciano991]

Many thanks for your reply. The version of Outlook is 2003. The ISP is
comcast (comcast.net). Can you be more specific about how to do a
troubleshooting login and a Mail poll.
Thanks,

luciano

 

[Brian Tillman [MVP - Outlook]]

Many thanks for your reply. The version of Outlook is 2003. The ISP is
comcast (comcast.net). Can you be more specific about how to do a
troubleshooting login and a Mail poll.

If this were happening to me, I'd enable diagnostic logging and see what's
happening when Outook asks the server what messages are available.
http://support.microsoft.com/kb/831053/en-us

 

[VanguardLH]

Many thanks for your reply. The version of Outlook is 2003. The ISP is
comcast (comcast.net). Can you be more specific about how to do a
troubleshooting login and a Mail poll.
Thanks,

Sorry, "loggin" should've been "logging" (and not "login" with a doubled
"g"). Brian already gave the info on how to enable troubleshooting
logging in OL2003. Alternatively, you can use 'telnet' to make a
connection with the POP mail host to send the commands manually. In a
DOS shell, run:

telnet mail.comcast.net 110

where 110 is the default port number for the listening port of the POP
mail host. Then enter your login credentials:

user <yourname>
pass <yourpassword>

The check how many items the mail host reports to the client are in the
mailbox:

list
uidl

You'll get back an +OK status followed by a message count. That is
followed by a list of those messages: LIST shows their index number and
UIDL shows their unique IDs. If a single line is returned that begins
with a period character (".") then a null list is returned, which is
what you would expect if you got back "+OK 0 messages" for the status.

To exit the telnet session, enter:

quit

 

[Luciano991]

Thank yo both for replying. I look forward to trying out these solutions and
I will report back with success or failure.

All the best,

luciano