Outlook 2007 hangs after receiving all email messages.

[nc]

I am running Outlook 2007 on Windows 7. When I launch Outlook the first
time, it will download all my email messages and then it hangs on the last
one. For example, if there are 20 messages to download, it will get to
'Receiving message 20 of 20' and just hang there, it will never come up with
the message 'Send/Receive Complete'. The only way I can get out of it and be
able to send and receive again is to close down Outlook, go into the task
manager and kill the Outlook process that is still running and relaunch
Outlook. Then it seems to work fine again. Any assistance would be greatly
appreciated.

 

[Ben M. Schorr, MVP]

How often do you have it set to check for new e-mail?

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com/outlook.htm
Author: The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/ol4law-amazon

 

[tridom]

I am running Outlook 2007 on Windows 7. When I launch Outlook the first
time, it will download all my email messages and then it hangs on the last
one. For example, if there are 20 messages to download, it will get to
'Receiving message 20 of 20' and just hang there, it will never come up with
the message 'Send/Receive Complete'. The only way I can get out of it and be
able to send and receive again is to close down Outlook, go into the task
manager and kill the Outlook process that is still running and relaunch
Outlook. Then it seems to work fine again. Any assistance would be greatly
appreciated.

I've tried all kinds of solutions and none of them worked. What finally seems to have worked for me is to split my multiple accounts into groups of 2 or 3 (Send/Receive Settings/Define Send/Receive Groups). Then I staggered the automatic send/receive based on the importance of that group. For example, the "Main Accounts" group does an auto send/receive every 15 minutes, the "other" group every 17 minutes, and another group every 18 minutes....etc.

I found this after disabling automatic send/receive and tried doing manual send/receives on each account. None of them ever failed. When I re-enabled the auto it started to fail again. It would do one or two accounts and hang....then I'd have to do the dreaded close Outlook, End Process, Restart Outlook, send/receive. It would do 2 or 3 accounts and repeat.

Now that I've split them up.....no problem.

Hope this works for someone else! I know a lot of people are reporting the same problem with different fixes. I spent weeks trying to find one that would work for me without doing a complete re-install and this seems to have done it.