Outlook nicknames keep clearing at reboot

[bfreeman]

I have a user who is complaining that his nicknames (preemptive addressing)
keeps clearing after he logs out and back in. This started after receiving a
new laptop.
I have tried renaming the .N2k file to force it to build a new file. Still
keeps clearing his commonly used addresses each time he closes down for the
day.

Outlook 2003, XP SP3, exchange enterprise

 

[Russ Valentine [MVP-Outlook]]

Answered here daily. Autocompletion is not a robust or reliable feature. It
frequently stops working usually because Outlook loses its connection to its
autocompletion cache. This can happen for a number of reasons, most often
because Outlook is not
exiting completely and thus not writing to the cache. Make sure you run no
add-ins or sync software that might hold Outlook open after you exit. After
you find and resolve the problem that is preventing Outlook from exiting
properly, you may need to create a new Outlook profile to get
autocompletion to work again. If you're lucky you'll be able to migrate your
old cache to the new profile following directions here:
http://www.ingressor.com/autocompletetips.htm