Personal contacts not selectable

[Guest]

My manager has a situation and he asked me for help.

He is running Outlook 2003. He recently got a new laptop. We reinstalled
Outlook. He is connecting to an exchange server. He has personal contacts and
he can click on the option of "contact" and he will have a list of all his
previous entries of contacts.

Now what is odd is that if we go in the following options: Address book -
Show Names from the:

He does not have the option of selecting contacts.

So then within Address book we click on Tools - Options and we get the
adressing window. Within this window we are unable to add "Contact" in any of
the options. Options such as "Keep personal addresses in:" and "When sending
mail, check names using these address lists in the following order:"

Now the only thing I could guess is to manually point to the file that
contains his personal addresses within contact or something to the likes of
that. Anyhow, I will be checking my email for replies so ask any questions
and I will try to answer as quickly as possible.

TIA.

 

[Vince Averello [MVP-Outlook]]

Right click on the Contacts folder, choose Properties and go to the Outlook
Address Book tab and check the "Show this folder as an email address book"
box. See if that helps in your situation

 

[Guest]

Ok, so I checked to see if this option was already enabled for his contacts
as you asked and his option for this is grayed out. I have no idea why it is
greyed out. I checked the location of his contacts and it shows it being on
the server.

Any idea why this option is greyed out?

 

[Guest]

Actually, I figured out what the problem is.

I had to add an address book.

Tools - Email Accounts - Directory (Add a new directory or address book) -
Additional Address Books - Outlook Address Book.

The problem is that I never had to do this before. The contacts option was
just always there. Well I hope this might help someone else out. Thanks for
trying to help me out Vince