Can't save new contacts to public address book


D

drodrig

Hi. Please forgive me if this question has been asked and answered,
but I've been searching the net for hours (days, really) without any
luck.

I recently upgraded from Exchange Server 2003 to 2007. Everything
works as expected, with one exception. We have a public contacts
folder ("Corporate Contacts"). The person in charge of this folder
has, in the past, set this folder to her default address book in
Outlook so she could save new contacts to it. This no longer works.

I've tried too many things to list here, but the obvious among them
are as follows:
* Right-click "Corporate Contacts" (under Folders->Public Folders->All
Public Folders), go to properties and check "Outlook Address Book-
Show this folder as an e-mail address book".
* Add "Corporate Contacts" to "Favorites".
* In "Address Book->Tools->Options", set "Corporate Contacts" to "Show
this address book first", "Keep personal contacts in", and "When
sending mail, check names using ... (added to top of list).
* Check permissions (again and again).

I've tried this on Outlook 2000, 2003, and 2007. In 2007, when saving
a contact, the form shows the correct contact list at the bottom of
the page, but when saved the contact *always* shows up in the default
(personal) contacts folder. I've checked the event logs -- no love.
The interesting thing is that the user can move the newly created
contact to the "Corporate Contacts" folder, no problem.

I've also tried the above with other users on different computers, to
ensure there wasn't a corruption on this particular user's computer/
exchange account/etc. Same results.

Thanks for your help.
 
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B

Brian Tillman

I recently upgraded from Exchange Server 2003 to 2007. Everything
works as expected, with one exception. We have a public contacts
folder ("Corporate Contacts"). The person in charge of this folder
has, in the past, set this folder to her default address book in
Outlook so she could save new contacts to it. This no longer works.

I doubt it worked before. You cannot create contacts in a folder using the
Address Book interface. You can't make a public Contacts folder the default
contacts folder. You can, instead of using Save and Close, use Move to
Folder to save a contact item to a public contacts folder.
 
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D

drodrig

I doubt it worked before.  You cannot create contacts in a folder usingthe
Address Book interface.  You can't make a public Contacts folder the default
contacts folder.  You can, instead of using Save and Close, use Move to
Folder to save a contact item to a public contacts folder.

Thank you for the reply.

The "Move to Folder" under the "File" menu should be a good solution.
I'm kicking myself for not seeing it earlier.

Thank you again!
 

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