Outlook is broken


S

Sam

I can not open outlook 2002 SP3 on a Wxp professional SP1
PC.
The problem happened after I installed and later
uninstalle Norton Internet Security 2004.

Every attempt to open Outlook I am receiving an error
message with "Microsoft Outlook has encountered a problem
and needs to close. We are sorry for the inconvenience."

Error Signature:
AppName: outlook.exe AppVer: 10.0.6626.0 ModName:
msouplug.dll
ModVer: 2004.1.0.147 Offset: 00016d58


I tried to copy of the outlook.pst on a different PC and
it look fine.

I reinstalled Office, but it does not halp.

Need any help.
 
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D

Diane Poremsky [MVP]

search for the dll and rename it, then find extend.dat and delete it. Then
restart outlook.

The files should be here:
C:\Program Files\Common Files\Symantec Shared\Antispam\msouplug.dll
C:\Documents and Settings\username\Application Data\Microsoft\Outlook


--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/
 
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G

Guest

Thank you Diane.
It worked fine.

Sam.
-----Original Message-----
search for the dll and rename it, then find extend.dat and delete it. Then
restart outlook.

The files should be here:
C:\Program Files\Common Files\Symantec Shared\Antispam\msouplug.dll
C:\Documents and Settings\username\Application Data\Microsoft\Outlook


--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)


Outlook & Exchange Solutions Center: http://www.slipstick.com
Join OneNote Tips mailing list: http://www.onenote- tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

I can not open outlook 2002 SP3 on a Wxp professional SP1
PC.
The problem happened after I installed and later
uninstalle Norton Internet Security 2004.

Every attempt to open Outlook I am receiving an error
message with "Microsoft Outlook has encountered a problem
and needs to close. We are sorry for the inconvenience."

Error Signature:
AppName: outlook.exe AppVer: 10.0.6626.0 ModName:
msouplug.dll
ModVer: 2004.1.0.147 Offset: 00016d58


I tried to copy of the outlook.pst on a different PC and
it look fine.

I reinstalled Office, but it does not halp.

Need any help.


.
 

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