Outlook freezes when I hit send/receive

[Krisg]

I'm running Outlook 2002 SP3 on a POP3 dsl account. It has worked perfectly
for 3 years now as of a couple days ago every time I hit send/receive Outlook
freezes.

I have spoken to my ISP and confirmed all settings are correct. Internet
access is not a problem, just email. I've downloaded all Windows updates.
When I test account settings under tools/email accounts it seems to work fine
but as soon as the test message arrives in my inbox Outlook freezes. Same
thing when I compose a message.

The only way to get out is ctrl-alt-delete and then close and re-open. I'm
also running up to date Norton Internet Security, I briefly tried turning off
email scanning but that didn't help.

Any suggestions?

 

[DL]

You've tried a Detect/Repair?
And;
scanpst.exe the inbox repair tool on your outlook data file (the *.pst)?
What size is your data file?
(by default named outlook.pst, a hidden file)

 

[Krisg]

Tried detect/repair - didn't help. I'm not sure what you mean by "scanpst.exe
the inbox repair tool on your outlook data file (the *.pst)?
What size is your data file?
(by default named outlook.pst, a hidden file)"

Can you elaborate?

Thanks!

 

[Krisg]

I have since found the inbox repair tool but I'm having difficulty running
it. I have 6 different Outlook data files archive, Outlook & Outlook1,2,3,4.
The two largest are 3 & 4 at 383,968KB & 153,488 KB.

I am not able to select them through the repair tool... Any more advice?

 

[Brian Tillman [MVP - Outlook]]

I have since found the inbox repair tool but I'm having difficulty running
it. I have 6 different Outlook data files archive, Outlook &
Outlook1,2,3,4.
The two largest are 3 & 4 at 383,968KB & 153,488 KB.

I am not able to select them through the repair tool... Any more advice?

Why can't you select them? Which one(s) is Outlook currently using? Click
File>Data File Management and look.

 

[Krisg]

I finally found the problem. It turned out to be some sort of conflict
between SKYPE and Outlook. I had downloaded SKYPE a few days ago and shortly
thereafter my problems started. SKYPE has been uninstalled and Outlook sends
& receives fine again.