Outlook Faults out when other when mail is opened and other users Calendars are selected:

[Michael Edward Kohlman]

Hello all (especially MS)

Got one that has me stumped here and I'd love to see some suggestions or
possibly a confirmation that this is a bug of some kind:

Got an end-user who manages the calendars of multiple executives. As such
she has delegated access to all of their calendars. The Back-Office system
is as follows:

Active/Active/Passive Exchange 2003 SP2 Mail Server running on Windows 2003
SP1, along with 3 Front-End Servers (two SMTP and One OWA/OMA/ActiveSync
Host).

Client - Windows XP SP2, Outlook 2003 SP2, all updates pushed to system via
WSUS.

Basically Outlook Blows when the user performs the following actions:

Opens Outlook

Clicks on the Calendar Button on the Side-Bar, checks off one or more of the
additional Calendars in the "Other Calendars" menu that she wishes to
observe.

Clicks on the Mail Button on the Side-Bar

99.9% of the time Outlook will immediately blow with the following two
events logged on the system:

Event Type: Information
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1001
Date: 5/20/2006
Time: 11:51:08 AM
User: N/A
Computer: XXXXXXXXX
Description:
Bucket 285282973, bucket table 1, faulting application outlook.exe, version
11.0.8010.0, stamp 43d16d53, faulting module unknown, version 0.0.0.0, stamp
00000000, debug? 0, fault address 0x000e1000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 00 75 00 63 00 6b 00 B.u.c.k.
0008: 65 00 74 00 3a 00 20 00 e.t.:. .
0010: 32 00 38 00 35 00 32 00 2.8.5.2.
0018: 38 00 32 00 39 00 37 00 8.2.9.7.
0020: 33 00 0d 00 0a 00 42 00 3.....B.
0028: 75 00 63 00 6b 00 65 00 u.c.k.e.
0030: 74 00 54 00 61 00 62 00 t.T.a.b.
0038: 6c 00 65 00 20 00 31 00 l.e. .1.
0040: 0d 00 0a 00 ....

AND

Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 5/20/2006
Time: 11:51:14 AM
User: N/A
Computer: XXXXXXXXX
Description:
Faulting application outlook.exe, version 11.0.8010.0, stamp 43d16d53,
faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault
address 0x00410054.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 38 00 30 00 0...8.0.
0050: 31 00 30 00 2e 00 30 00 1.0...0.
0058: 20 00 34 00 33 00 64 00 .4.3.d.
0060: 31 00 36 00 64 00 35 00 1.6.d.5.
0068: 33 00 20 00 69 00 6e 00 3. .i.n.
0070: 20 00 75 00 6e 00 6b 00 .u.n.k.
0078: 6e 00 6f 00 77 00 6e 00 n.o.w.n.
0080: 20 00 30 00 2e 00 30 00 .0...0.
0088: 2e 00 30 00 2e 00 30 00 ..0...0.
0090: 20 00 30 00 30 00 30 00 .0.0.0.
0098: 30 00 30 00 30 00 30 00 0.0.0.0.
00a0: 30 00 20 00 66 00 44 00 0. .f.D.
00a8: 65 00 62 00 75 00 67 00 e.b.u.g.
00b0: 20 00 30 00 20 00 61 00 .0. .a.
00b8: 74 00 20 00 6f 00 66 00 t. .o.f.
00c0: 66 00 73 00 65 00 74 00 f.s.e.t.
00c8: 20 00 30 00 30 00 34 00 .0.0.4.
00d0: 31 00 30 00 30 00 35 00 1.0.0.5.
00d8: 34 00 0d 00 0a 00 4.....


And to avoid a bunch of uneeded suggestions, the following
diagnostic/resolution methods have been tried: (with no success)

Outlook Started in Safe Mode
All Office Plug-ins disabled
Outloook uninstalled, Office registry purged, and Outllook/Office
reinstalled.
Windows XP started in Diagnostic Startup Mode and a completely minimal
number of service running
All Offline Files (.OST, Address Book/Cache, etc...) Deleted and allowed to
re-create

What DOES work is if Cached mode is disabled, The the above actions can be
taken without blowing the machine. Nears as I've been able to establish,
Outlook works just fine in every other respect, it only blows in Cached Mode
and if the following "open Calendar" actions documented here are taken.

So, anybody got any good suggestions

Michael Edward Kohlman

 

[Milly Staples [MVP - Outlook]]

Does a new mail profile also show the same behavior?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Michael Edward Kohlman asked:

| Hello all (especially MS)
|
| Got one that has me stumped here and I'd love to see some suggestions
| or possibly a confirmation that this is a bug of some kind:
|
| Got an end-user who manages the calendars of multiple executives. As
| such she has delegated access to all of their calendars. The
| Back-Office system is as follows:
|
| Active/Active/Passive Exchange 2003 SP2 Mail Server running on
| Windows 2003 SP1, along with 3 Front-End Servers (two SMTP and One
| OWA/OMA/ActiveSync Host).
|
| Client - Windows XP SP2, Outlook 2003 SP2, all updates pushed to
| system via WSUS.
|
| Basically Outlook Blows when the user performs the following actions:
|
| Opens Outlook
|
| Clicks on the Calendar Button on the Side-Bar, checks off one or more
| of the additional Calendars in the "Other Calendars" menu that she
| wishes to observe.
|
| Clicks on the Mail Button on the Side-Bar
|
| 99.9% of the time Outlook will immediately blow with the following two
| events logged on the system:
|
| Event Type: Information
| Event Source: Microsoft Office 11
| Event Category: None
| Event ID: 1001
| Date: 5/20/2006
| Time: 11:51:08 AM
| User: N/A
| Computer: XXXXXXXXX
| Description:
| Bucket 285282973, bucket table 1, faulting application outlook.exe,
| version
| 11.0.8010.0, stamp 43d16d53, faulting module unknown, version
| 0.0.0.0, stamp 00000000, debug? 0, fault address 0x000e1000.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Data:
| 0000: 42 00 75 00 63 00 6b 00 B.u.c.k.
| 0008: 65 00 74 00 3a 00 20 00 e.t.:. .
| 0010: 32 00 38 00 35 00 32 00 2.8.5.2.
| 0018: 38 00 32 00 39 00 37 00 8.2.9.7.
| 0020: 33 00 0d 00 0a 00 42 00 3.....B.
| 0028: 75 00 63 00 6b 00 65 00 u.c.k.e.
| 0030: 74 00 54 00 61 00 62 00 t.T.a.b.
| 0038: 6c 00 65 00 20 00 31 00 l.e. .1.
| 0040: 0d 00 0a 00 ....
|
| AND
|
| Event Type: Error
| Event Source: Microsoft Office 11
| Event Category: None
| Event ID: 1000
| Date: 5/20/2006
| Time: 11:51:14 AM
| User: N/A
| Computer: XXXXXXXXX
| Description:
| Faulting application outlook.exe, version 11.0.8010.0, stamp 43d16d53,
| faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0,
| fault address 0x00410054.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Data:
| 0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
| 0008: 69 00 63 00 61 00 74 00 i.c.a.t.
| 0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
| 0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
| 0020: 75 00 72 00 65 00 20 00 u.r.e. .
| 0028: 20 00 6f 00 75 00 74 00 .o.u.t.
| 0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
| 0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
| 0040: 20 00 31 00 31 00 2e 00 .1.1...
| 0048: 30 00 2e 00 38 00 30 00 0...8.0.
| 0050: 31 00 30 00 2e 00 30 00 1.0...0.
| 0058: 20 00 34 00 33 00 64 00 .4.3.d.
| 0060: 31 00 36 00 64 00 35 00 1.6.d.5.
| 0068: 33 00 20 00 69 00 6e 00 3. .i.n.
| 0070: 20 00 75 00 6e 00 6b 00 .u.n.k.
| 0078: 6e 00 6f 00 77 00 6e 00 n.o.w.n.
| 0080: 20 00 30 00 2e 00 30 00 .0...0.
| 0088: 2e 00 30 00 2e 00 30 00 ..0...0.
| 0090: 20 00 30 00 30 00 30 00 .0.0.0.
| 0098: 30 00 30 00 30 00 30 00 0.0.0.0.
| 00a0: 30 00 20 00 66 00 44 00 0. .f.D.
| 00a8: 65 00 62 00 75 00 67 00 e.b.u.g.
| 00b0: 20 00 30 00 20 00 61 00 .0. .a.
| 00b8: 74 00 20 00 6f 00 66 00 t. .o.f.
| 00c0: 66 00 73 00 65 00 74 00 f.s.e.t.
| 00c8: 20 00 30 00 30 00 34 00 .0.0.4.
| 00d0: 31 00 30 00 30 00 35 00 1.0.0.5.
| 00d8: 34 00 0d 00 0a 00 4.....
|
|
| And to avoid a bunch of uneeded suggestions, the following
| diagnostic/resolution methods have been tried: (with no success)
|
| Outlook Started in Safe Mode
| All Office Plug-ins disabled
| Outloook uninstalled, Office registry purged, and Outllook/Office
| reinstalled.
| Windows XP started in Diagnostic Startup Mode and a completely minimal
| number of service running
| All Offline Files (.OST, Address Book/Cache, etc...) Deleted and
| allowed to re-create
|
| What DOES work is if Cached mode is disabled, The the above actions
| can be taken without blowing the machine. Nears as I've been able to
| establish, Outlook works just fine in every other respect, it only
| blows in Cached Mode and if the following "open Calendar" actions
| documented here are taken.
|
| So, anybody got any good suggestions
|
| Michael Edward Kohlman

 

[Michael Edward Kohlman]

Yes.

Another item I should have mentioed was ActiveSync 4.1 was also removed and
it was tested without that installed. Makes no difference either way.

- Michael Edward Kohlman

"Milly Staples [MVP - Outlook]"

Does a new mail profile also show the same behavior?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Michael Edward Kohlman asked:

| Hello all (especially MS)
|
| Got one that has me stumped here and I'd love to see some suggestions
| or possibly a confirmation that this is a bug of some kind:
|
| Got an end-user who manages the calendars of multiple executives. As
| such she has delegated access to all of their calendars. The
| Back-Office system is as follows:
|
| Active/Active/Passive Exchange 2003 SP2 Mail Server running on
| Windows 2003 SP1, along with 3 Front-End Servers (two SMTP and One
| OWA/OMA/ActiveSync Host).
|
| Client - Windows XP SP2, Outlook 2003 SP2, all updates pushed to
| system via WSUS.
|
| Basically Outlook Blows when the user performs the following actions:
|
| Opens Outlook
|
| Clicks on the Calendar Button on the Side-Bar, checks off one or more
| of the additional Calendars in the "Other Calendars" menu that she
| wishes to observe.
|
| Clicks on the Mail Button on the Side-Bar
|
| 99.9% of the time Outlook will immediately blow with the following two
| events logged on the system:
|
| Event Type: Information
| Event Source: Microsoft Office 11
| Event Category: None
| Event ID: 1001
| Date: 5/20/2006
| Time: 11:51:08 AM
| User: N/A
| Computer: XXXXXXXXX
| Description:
| Bucket 285282973, bucket table 1, faulting application outlook.exe,
| version
| 11.0.8010.0, stamp 43d16d53, faulting module unknown, version
| 0.0.0.0, stamp 00000000, debug? 0, fault address 0x000e1000.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Data:
| 0000: 42 00 75 00 63 00 6b 00 B.u.c.k.
| 0008: 65 00 74 00 3a 00 20 00 e.t.:. .
| 0010: 32 00 38 00 35 00 32 00 2.8.5.2.
| 0018: 38 00 32 00 39 00 37 00 8.2.9.7.
| 0020: 33 00 0d 00 0a 00 42 00 3.....B.
| 0028: 75 00 63 00 6b 00 65 00 u.c.k.e.
| 0030: 74 00 54 00 61 00 62 00 t.T.a.b.
| 0038: 6c 00 65 00 20 00 31 00 l.e. .1.
| 0040: 0d 00 0a 00 ....
|
| AND
|
| Event Type: Error
| Event Source: Microsoft Office 11
| Event Category: None
| Event ID: 1000
| Date: 5/20/2006
| Time: 11:51:14 AM
| User: N/A
| Computer: XXXXXXXXX
| Description:
| Faulting application outlook.exe, version 11.0.8010.0, stamp 43d16d53,
| faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0,
| fault address 0x00410054.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Data:
| 0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
| 0008: 69 00 63 00 61 00 74 00 i.c.a.t.
| 0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
| 0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
| 0020: 75 00 72 00 65 00 20 00 u.r.e. .
| 0028: 20 00 6f 00 75 00 74 00 .o.u.t.
| 0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
| 0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
| 0040: 20 00 31 00 31 00 2e 00 .1.1...
| 0048: 30 00 2e 00 38 00 30 00 0...8.0.
| 0050: 31 00 30 00 2e 00 30 00 1.0...0.
| 0058: 20 00 34 00 33 00 64 00 .4.3.d.
| 0060: 31 00 36 00 64 00 35 00 1.6.d.5.
| 0068: 33 00 20 00 69 00 6e 00 3. .i.n.
| 0070: 20 00 75 00 6e 00 6b 00 .u.n.k.
| 0078: 6e 00 6f 00 77 00 6e 00 n.o.w.n.
| 0080: 20 00 30 00 2e 00 30 00 .0...0.
| 0088: 2e 00 30 00 2e 00 30 00 ..0...0.
| 0090: 20 00 30 00 30 00 30 00 .0.0.0.
| 0098: 30 00 30 00 30 00 30 00 0.0.0.0.
| 00a0: 30 00 20 00 66 00 44 00 0. .f.D.
| 00a8: 65 00 62 00 75 00 67 00 e.b.u.g.
| 00b0: 20 00 30 00 20 00 61 00 .0. .a.
| 00b8: 74 00 20 00 6f 00 66 00 t. .o.f.
| 00c0: 66 00 73 00 65 00 74 00 f.s.e.t.
| 00c8: 20 00 30 00 30 00 34 00 .0.0.4.
| 00d0: 31 00 30 00 30 00 35 00 1.0.0.5.
| 00d8: 34 00 0d 00 0a 00 4.....
|
|
| And to avoid a bunch of uneeded suggestions, the following
| diagnostic/resolution methods have been tried: (with no success)
|
| Outlook Started in Safe Mode
| All Office Plug-ins disabled
| Outloook uninstalled, Office registry purged, and Outllook/Office
| reinstalled.
| Windows XP started in Diagnostic Startup Mode and a completely minimal
| number of service running
| All Offline Files (.OST, Address Book/Cache, etc...) Deleted and
| allowed to re-create
|
| What DOES work is if Cached mode is disabled, The the above actions
| can be taken without blowing the machine. Nears as I've been able to
| establish, Outlook works just fine in every other respect, it only
| blows in Cached Mode and if the following "open Calendar" actions
| documented here are taken.
|
| So, anybody got any good suggestions
|
| Michael Edward Kohlman