Outlook Express hung

[Guest]

Two days ago, while the computer was on and Outlook Express active, the power
fluctuated, the PC was turned off and Outlook Express hung upon re-boot.

I’m running Windows XP home edition, up-to-date service packs installed
(pack 2 +
updates after), on an HP computer.

The error messages below are generated when I close down the product using the
Windows task manager, I cannot do anything within Outlook Express.

Error signature …
szAppName : msimn.exe szAppVer : 6.0.2900.2180 szModName : hungapp

szModVer : 0.0.0.0 offset : 00000000

The following files will be included in this error report:
C:\DOCUME~1\Owner\LOCALS~1\Temp\WERa093.dir00\msimn.exe.mdmp
C:\DOCUME~1\Owner\LOCALS~1\Temp\WERa093.dir00\appcompat.txt


I have done the following without correcting the problem:
1. Tried to restore system to past date … would not go back to past date.
2. Using System tools (appwiz.cpl), uninstalled and reinstalled Outlook
Express, no change in hang.
3. Scanned system with Windows Defender – all OK
4. I have Norton installed and up-to-date and full system scan shows no
viruses.
5. defrag Disk … plenty of space 86% free

There are 4 messages unread in the in box. I seem to recall many years ago
being told to delete these messages from some file as this might correct the
hanging problem??
Any instructions on how to do this OR any other thing that might fix my
problem??

 

[Joe Grover]

You may want to post this in microsoft.public.outlookexpress.general so the
OE experts there can help you out. This forum is for the full Microsoft
Outlook client that comes with Microsoft Office.

Joe

 

[Guest]

Hi Jane
Since Outlook Express is part of Internet Explorer, you'll have to post in
an OE newsgroup here:

http://www.microsoft.com/windows/ie/dgbrowser/en-us/default.mspx

From there, choose your version of OE.

Microsoft Outlook is part of Microsoft Office. Outlook and Outlook Express
are not related. You'll get a better answer from the OE experts in that
newsgroup.

 

[Guest]

Thanks. Will do. Somewhat novice user, appreciate this direction.