outlook email problem

[Tammy J]

while i was reading my emails on Sunday, all of a sudden, a box pops up
(Ener Network Password) and asks for my user name and password.

I have entered everything i can think of and it will not go away and I have
not been able to receive or send email since.

Can some help me asap??? i really need my email.

Tammy

 

[K. Orland]

Please provide the following details so that there is more information to
work with:

1) Version of Outlook
2) Email environment: Exchange, POP3, etc.
3) Does the user have a PST? If so, what is the size?
4) Are there any error messages/numbers?
5) Have you checked the application event viewer for any Outlook or
Office-related errors? If there are, what are the Event ID number(s) &
source(s)?
6) What troubleshooting steps have you taken yourself, so you're not told to
take steps you've already tried?
7) Is the antivirus scanning incoming/outgoing mail?
8) What is the polling frequency for mail?
9) Are there any COMs, Add Ins, synch software (for handheld), Fax software
running?
10) Are there any installed desktop search tools or toolbars in Outlook,
such as Google?

 

[pagie12]

Internet Options
Click on Security
Click on clustom level
Then scroll all the way down to User Authentication
Check the option “automatic logon with current user name and passwordâ€