Outlook Crashes My System

[WW Instructor]

Can anyone diagnose this problem?

After launching Outlook, my computer completely freezes.
Incoming mail has no attachments. No other applications
active. Alt-ctl-del does nothing. Only solution is to
power down.

Running Windows XP Home Edition. (2002 Compaq)
Pentium 4 @ 1.6ghz
256MB RAM
Norton Antivirus - current and clean
AdAware 6.1 - current and clean
CoolWeb Shredder - clean.
ZoneAlarm Firewall active.

What's my problem? How do I fix it?

Thanks.
WW Instructor

 

[Roady [MVP]]

1) try running scanpst.exe on your Personal Folder

2) try renaming outcmd.dat to .old and restart Outlook. All the Toolbars
will reset then. This is quite a common problem with Outlook . The default
location for this file is:
C:\Documents and Settings\%username%\Local Settings\Application
Data\Microsoft\Outlook

3) try recreating the profile in Control Panel-> Mail-> button Show Profiles

4) try running Outlook with the /safe switch from your Start-> Run window.
When this works run Help-> Detect and Repair

5) try disabling individual add-ons in Tools-> Options-> tab Other-> button
Advanced E-mail Options...

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com


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