Why does my Outlook 2002 crash so often suddenly?

[Nancy Chou]

Hi,

2 questions:

1. Out of the blue, on a daily basis, my Outlook freezes
and has to shut down. Always I get a screen asking me to
send in the error report, which I say OK. But the real
issue now is:

a. what's the fix?
b. what is causing the crash
c. who gets the error reports such that they can be
used to diagnose my problem?

2. I tried to get free Online MSN emailed support, and it
tells me I used up my allotted # based on my product ID
#. Out of curiosity, what is my limit? How do I find
that out.

thx - Nancy

 

[Vanguard]

I'm sure that somewhere on Microsoft's web site is a list of how many free
tech requests you get based on the product. You probably only got 2. Those
are the freebies. After that you have to pay them to get support. If your
problem report exposes a bug, they may not count that call against your max
freebie tech support for the product.

When Outlook is running, are there more than 2 copies of outlook.exe in Task
Manager's Processes? That means prior instances of Outlook did not actually
get unloaded and got hung during their shutdown. Eventually having these
remnant Outlook processes will screw over the currently loaded instance of
Outlook (and can cause other nasty effects, like problems using Explorer).

Got any extensions added to Outlook (Tools -> Options -> Other -> Email
Options -> Advanced, add-ins and plug-ins)?


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Hi,

2 questions:

1. Out of the blue, on a daily basis, my Outlook freezes
and has to shut down. Always I get a screen asking me to
send in the error report, which I say OK. But the real
issue now is:

a. what's the fix?
b. what is causing the crash
c. who gets the error reports such that they can be
used to diagnose my problem?

2. I tried to get free Online MSN emailed support, and it
tells me I used up my allotted # based on my product ID
#. Out of curiosity, what is my limit? How do I find
that out.

thx - Nancy

 

[Jeff Stephenson [MSFT]]

Also, what updates do you have? SP-2 of Outlook 2002 somehow made an
existing bug much worse - there's an update at
http://support.microsoft.com/default.aspx?scid=kb;en-us;821890 that fixes
that problem.