Outlook Connector stole my email!

G

Guest

Hello all, I'm having quite a frustrating problem. I just recently set up
Outlook 2007 to work with my two email inboxes - one a Hotmail account, the
other a generic POP3/SMTP. When asked for my name/email at the beginning, I
used my Hotmail address.

This worked fine, but when I restarted Outlook I noticed that it told me I
had to pay to use this so-called "Outlook Connector" service. Forget that!
So my next step was trying to get rid of the thing, to which I was told I
needed to set a path for some data file (under Tools->Account Settings->Data
Files tab). I'm not sure what that message really meant so I just used the
default Personal Folder(1) choice. Then I believe I deleted it.

Next I added my POP3 email manually, using the Personal Folders(1).pst file
to save under when I was asked. This inbox was getting near capacity so I
was looking forward to getting it set up to transfer all of my email to my
hard disk. The set up went smoothly, and I did a Send/Receive to get my
email. It had to download 2,500 or so messages (42mB worth) so I had to wait
a little bit.

When it was finally done, I clicked on the Inbox button to view my messages.
It was empty. Weird. I began clicking on every folder under the Mail tab
trying to find where my messages went, but to no avail. Then I noticed that
a window had popped up notifying me I had unread mail. When I clicked on
that, all my mail that I just downloaded populated the Inbox pane and I was
able to look through it. I was relieved and assumed that it was waiting on
my confirmation before populating the Inbox button.

I sifted through my email for a couple of minutes then closed Outlook. Upon
a restart, my mail was nowhere to be found. I have looked everywhere, but
nothing seems to work. I ended up browsing through my hard disk to see what
could have happened to the ~42mB worth of email. The only file big enough to
hold my email is a file called "outlook.nst", which is 57.5 mB. The Personal
Folders(1).pst file that I thought the email would have went to is only
0.5mB. Google searches of "outlook.nst" have shown a lot of info about Lotus
Notes (which I have never used). I'm pretty sure the file is generated by
the Outlook Connector.

I immediately copied the file as outlook.nst.bak and left the original where
it was. I've tried all sorts of combinations of redoing my Outlook
configurations with Outlook Connector and trying to make it get my email back
out of the outlook.nst file but to no avail so far.

I've tried to open the file manually but of course it shows up as a bunch of
scrambled unicode text. If someone could help me to rescue my emails, I
would be very thankful!
 
R

Roady [MVP]

Then I believe I deleted it.
If that was the folder containing your mail, then it is gone.

Note that the Outlook Connector is not related in any way to your POP3
account. Also the Outlook Connector is free of use to sync mail and
contacts. You only have to pay for it is you want to sync your Calendar as
well.

Removing your Outlook Connector account is sufficient. I'm not sure why you
started to play around with data files as well.
 
G

Gordon

Note that the Outlook Connector is not related in any way to your POP3
account. Also the Outlook Connector is free of use to sync mail and
contacts. You only have to pay for it is you want to sync your Calendar as
well.

I think Outlook Connector still gives the "pay" message if the user hasn't
converted their free Hotmail account to a free Hotmail Live account...
 
G

Guest

I deleted the Outlook Connector email account (my Hotmail account) from
Outlook (Tools->Account Settings->Remove). I didn't delete any data files.
I only started looking through them when I was unable to access my emails.

Is there any other explanation as to why the outlook.nst file would be so
large? I only have like 2 contacts.
 
G

Guest

I've been using Windows Live since the beta...

Gordon said:
I think Outlook Connector still gives the "pay" message if the user hasn't
converted their free Hotmail account to a free Hotmail Live account...
 
G

Guest

Seems like the only thing it lets you do without paying is refreshing your
contacts. Here's the message it gives me:

======================================

Outlook Connector Version 1.8.3501.0

Account: (e-mail address removed)

Signed in successfully at 9/8/2007 9:16:10 AM


Mail: Error at 9:22 AM.

Calendar: Error at 9:16 AM.

Contacts: Last successfully refreshed at 9:22 AM.


Errors :

Time: 9/8/2007 9:16:11 AM
Error in Mail
Outlook Connector is available only to subscribers.


Time: 9/8/2007 9:16:12 AM
Error in Calendar
Outlook Connector is available only to subscribers.


Time: 9/8/2007 9:16:12 AM
Error in Mail
Outlook Connector is available only to subscribers.


Time: 9/8/2007 9:21:50 AM
Error in Mail
Outlook Connector is available only to subscribers.


Time: 9/8/2007 9:22:09 AM
Error in Mail
Outlook Connector is available only to subscribers.

======================================
 
R

Roady [MVP]

The nst-file is a supporting file for the Outlook Connector but the actual
Hotmail data is cached in an ost-file. The nst-file shows as 0KB on my
machine.
 
G

Gordon

Abe V said:
Seems like the only thing it lets you do without paying is refreshing your
contacts. Here's the message it gives me:

======================================

Outlook Connector Version 1.8.3501.0

then that's the old one, like I said. My version is 12.0.4518.1047.....
uninstall it, download and install the latest.
 
G

Guest

Thanks for the info. On a side note after I got rid of the Outlook Connector
mailbox I re-added my Hotmail account using basic HTTP settings (instead of
the Outlook Connector's MAPI) and that worked fine.

I wish I could remember the exact steps I did so I could recreate this
scenario, but I have a really hard time thinking that the .nst file being so
large is just a coincidence. I'm going to try starting over on my wife's
laptop with her clean Outlook install and maybe I can come up with something
reproduceable.
 
G

Guest

I've solved this problem. I was correct - my email was trapped in the
outlook.nst file. My solution was to rename outlook.nst to "outlook.ost" (I
read somewhere that .nst files behave like .ost files), and then use a
program to convert this .ost file to a .pst file, which can be read by
Outlook 2007.

The funny thing is, Microsoft doesn't even provide a tool for converting
..ost files to .pst files. To get this functionality you have to pay
$200-600! The program I used was "MailRecovery", which is actually a
combined package of tools. "ExchangeRecovery" converted the .ost file to
..pst and "OutlookRecovery" did some recovery on the .pst file so that I could
open it properly.

You can bet I'll be uninstalling Office Connector... the risk of losing all
of my email isn't worth the extra "synch" bonuses I get with the MAPI
protocol!
 
G

Guest

then that's the old one, like I said. My version is 12.0.4518.1047.....
uninstall it, download and install the latest.

I did this, but it had no effect. After the upgrade I was able to access my
Hotmail email like you said, but the outlook.nst file that was hiding my
email was never accessed by the new Outlook Connector and my lost email never
came streaming into my inbox like I had hoped. Thank you for the suggestion
though.
 
M

Milly Staples [MVP - Outlook]

Microsoft easily allows you to convert a .ost file to a .pst file as long as you still have access to your Exchange profile. Why do you say otherwise? If you no longer have an Exchange profile, then you failed to convert your .ost prior to losing that profile.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Abe V asked:

| I've solved this problem. I was correct - my email was trapped in the
| outlook.nst file. My solution was to rename outlook.nst to
| "outlook.ost" (I read somewhere that .nst files behave like .ost
| files), and then use a program to convert this .ost file to a .pst
| file, which can be read by Outlook 2007.
|
| The funny thing is, Microsoft doesn't even provide a tool for
| converting .ost files to .pst files. To get this functionality you
| have to pay $200-600! The program I used was "MailRecovery", which
| is actually a combined package of tools. "ExchangeRecovery"
| converted the .ost file to .pst and "OutlookRecovery" did some
| recovery on the .pst file so that I could open it properly.
|
| You can bet I'll be uninstalling Office Connector... the risk of
| losing all of my email isn't worth the extra "synch" bonuses I get
| with the MAPI protocol!
 
R

Roady [MVP]

The nst-file doesn't do anything in this story. The Outlook Connector caches
your online Hotmail items; it does not remove anything from the Hotmail
server. If your items are not displayed in Hotmail itself, the Outlook
Connector will not automagically recreate them for you.
 
G

Guest

Actually I already fixed this myself and my POP3 email WAS in the .nst file,
so I don't know what you're talking about. I don't really give a rip about
my Hotmail account, I only cared about my other email that dissappeared. I
realize that my other email was not even supposed to be touched by Outlook
Connector, but by some strange turn of events it ended up in the .nst file
WHICH is controlled by Outlook Connector.

Roady said:
The nst-file doesn't do anything in this story. The Outlook Connector caches
your online Hotmail items; it does not remove anything from the Hotmail
server.

Wrong. If you bothered to read the last post you would see that I already
fixed this myself, and guess what? My email that dissappeared from my
non-Hotmail account WAS in the .nst file. What created the .nst file?
Outlook Connector. Is that logical enough for you? I would really like to
know how my non-Hotmail, totally separate POP3 email ended up there.
If your items are not displayed in Hotmail itself, the Outlook
Connector will not automagically recreate them for you.

Oh it's not gonna automagically recreate some Hotmail email that I never
lost in the first place? Darn those 'puters! Did you even read the post?
FFS you're so off base on this one I really hope that you were being sarcastic
 
G

Guest

Exchange profile? The email that I lost was POP3 on a non-Exchange server,
lady.

The Outlook Connector uses a very similar file format (identical as far as I
can tell, .nst) to .ost and it was THAT program that failed to convert the
file back into my .pst. How that happened I have no clue, because Connector
was only in charge of my Hotmail account (and that version of Connector
wouldn't even download my email, it just told me I needed to pay up!) but it
siphoned my completely separate POP3 account's email into that strange .nst
file.

I'd like to see you point out a standalone program that converts .ost files
to .pst for free. I tried letting "Outlook Connector" synch all day with the
Hotmail server so don't give me that crap. The Outlook Connector is a
buggy piece of crap that owes me $200 for unneccessary software installation.
They should rename it to Outlook Blackmail-Connector because it kidnaps your
email and blackmails you into buying ridiculously expensive software to fix
it's own inbred misgivings.

Honestly, your comment is so ridiculously off-topic it makes me want to
punch myself
in the face.

Yeah next time I'll fire up my own personal Exchange server that I have
lying around and synch it up with my non-Exchange email account... that'll do
the trick!!!11111111

Maybe next time read the thread before shooting your mouth off in some
kneejerk "must defend Microsoft" response

Milly Staples said:
Microsoft easily allows you to convert a .ost file to a .pst file as long as you still have access to your Exchange profile. Why do you say otherwise? If you no longer have an Exchange profile, then you failed to convert your .ost prior to losing that profile.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Abe V asked:

| I've solved this problem. I was correct - my email was trapped in the
| outlook.nst file. My solution was to rename outlook.nst to
| "outlook.ost" (I read somewhere that .nst files behave like .ost
| files), and then use a program to convert this .ost file to a .pst
| file, which can be read by Outlook 2007.
|
| The funny thing is, Microsoft doesn't even provide a tool for
| converting .ost files to .pst files. To get this functionality you
| have to pay $200-600! The program I used was "MailRecovery", which
| is actually a combined package of tools. "ExchangeRecovery"
| converted the .ost file to .pst and "OutlookRecovery" did some
| recovery on the .pst file so that I could open it properly.
|
| You can bet I'll be uninstalling Office Connector... the risk of
| losing all of my email isn't worth the extra "synch" bonuses I get
| with the MAPI protocol!
 
F

F. H. Muffman

Abe V said:
I'd like to see you point out a standalone program that converts .ost
files
to .pst for free.

Google.
ost pst converter free
First hit.

Of course, I'm not the 'you' you were talking to, but I figured I'd answer
anyways.
The Outlook Connector is a
buggy piece of crap that owes me $200 for unneccessary software
installation.
They should rename it to Outlook Blackmail-Connector because it kidnaps
your
email and blackmails you into buying ridiculously expensive software to
fix
it's own inbred misgivings.

I've been using it for about 4 months now and haven't seen anything like
what you saw. At all.

And, I'm sorry for not understanding, what exactly cost you $200?
Honestly, your comment is so ridiculously off-topic it makes me want to
punch myself in the face.

Feel free.
Yeah next time I'll fire up my own personal Exchange server that I have
lying around and synch it up with my non-Exchange email account... that'll
do
the trick!!!11111111

Maybe next time read the thread before shooting your mouth off in some
kneejerk "must defend Microsoft" response

I'm not about to defend Microsoft. I will, however, defend my own personal
experience. And, out of habit, reply to anyone who abuses exclamation
points.
 
B

Brian Tillman

Abe V said:
Actually I already fixed this myself and my POP3 email WAS in the
.nst file, so I don't know what you're talking about. I don't really
give a rip about my Hotmail account, I only cared about my other
email that dissappeared. I realize that my other email was not even
supposed to be touched by Outlook Connector, but by some strange turn
of events it ended up in the .nst file WHICH is controlled by Outlook
Connector.

Sounds like the Hotmail account was chosen as the delivery location, which
could make POP mail wind up in the Hotmail folders.
 
G

Guest

Google.
ost pst converter free
First hit.

OST2PST error
Internal error (code=0000000E)

It's pretty arrogant how you think I didn't try anything free before saying
that. I guess I should have said "working" solution. You do realize that
program is copyrighted in the year 2000? Hmm wonder why it didn't work...?
Of course, I'm not the 'you' you were talking to, but I figured I'd answer
anyways.

Your mistake I guess
I've been using it for about 4 months now and haven't seen anything like
what you saw. At all.

Guess you've never had a basic statistics course before? I guess since
you've never had a problem noone else on the planet has? You should write a
book on that theory
And, I'm sorry for not understanding, what exactly cost you $200?

The 3rd-party software to convert the .ost file to .pst
Feel free.

I only came out of my fetal position to respond to this post
I'm not about to defend Microsoft. I will, however, defend my own personal
experience. And, out of habit, reply to anyone who abuses exclamation
points.

I don't have anything against Microsoft specifically. But from looking at
my problem, it appears corrupted .ost files are a somewhat common problem
that a very simple tool could fix. I don't mind using third party software,
but when the cheapest is $200 it's just a bit outlandish.

And it is more than a little frustrating when Microsoft "MVP"'s respond to
your issue after reading the last sentence of what you wrote. It does
nothing but muddy the waters...

In any case, I figured it out on my own without any MVP help or the guy from
India on the support chat line. Thanks for your tender concern though
 

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