G
Guest
Recently started using BCM. Historically I've used Outlook Journal entries
w/contacts as a basic contact manager. I was hopeful that BCM would increase
my functionality (e.g. activity reports) but I'm dissappointed that none of
my journal entries from the past can be converted to BCM history. Unless
I've missed something, I couldn't find a way to do that.
I'm also disappointed that the Outlook phone dialer function does not seem
to work well with the phone log. It would seem logical that I could use the
dialer to create a phone log automatically linked to the business contact,
just like I can do with a regular contact and journal entry. With high
volume of calls, the dialer saves me a lot of time vs. pushing buttons and
automatically populating/linking to the contact.
At this point, I think I'm going back to regular contacts/journal entries to
manage things until MS can make some improvements to BCM. I'd love to get
the reporting functionality, but not at the expense of easy access to these
to key things.
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/com...-7e1c85466a93&dg=microsoft.public.outlook.bcm
w/contacts as a basic contact manager. I was hopeful that BCM would increase
my functionality (e.g. activity reports) but I'm dissappointed that none of
my journal entries from the past can be converted to BCM history. Unless
I've missed something, I couldn't find a way to do that.
I'm also disappointed that the Outlook phone dialer function does not seem
to work well with the phone log. It would seem logical that I could use the
dialer to create a phone log automatically linked to the business contact,
just like I can do with a regular contact and journal entry. With high
volume of calls, the dialer saves me a lot of time vs. pushing buttons and
automatically populating/linking to the contact.
At this point, I think I'm going back to regular contacts/journal entries to
manage things until MS can make some improvements to BCM. I'd love to get
the reporting functionality, but not at the expense of easy access to these
to key things.
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/com...-7e1c85466a93&dg=microsoft.public.outlook.bcm