Outlook Appointments off by 1 Hour on some Users Outlook Calendar


M

mbotticello

I have some users that have SOME appointments (both recurring and single
instance) that are off by 1 hour. I have tried the Outlook Time Zone Move
program on 3 separate computers (all runing Win XP Pro/Outlook 2007) and the
program "finds no appointments that need fixing"...but there are clearly one
or more that need fixed if I manually look in their calendar. The weird
thing is that when I run the tool on my Outlook (Windows 7 Ult/Outlook 2007)
it still shows no appointments need fixing but it gives me a "details" button
to show my appointments where I can manually check the ones I want to adjust,
which worked. None of the other 3 users I ran the program on had this
"details" option...it just gave the option to click "ok" and it closed out of
the program???
All of the users Computes have XP SP3 and the latest upeates and are running
the latest Outlook updates also.
Aside from having the users manually change their appointments is there
anything else I can do to update the clients that are affected?
Thank you for any responses!
 
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D

Diane Poremsky [MVP]

Are all appointments affected or just ones between now and early April? Do
the computers have the windows time zone update installed?
See http://support.microsoft.com/gp/cp_dst


--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you sync your mailbox with a smartphone or pda?
http://forums.slipstick.com/showthread.php?t=39473
 
M

mbotticello

It is not all appointments, just some. However after further review the
recurring appointments go back to the correct time in early April? I will
double check but I am almost positive the users have the windows Time Zone
Update installed. Correct me if I am wrong but the way to check this is to
go into the Date/Time settings, Time Zone tab and see if there is "GMT-06:00
Guadalajara, Mexico City, Monterrey - New" and "GMT-06:00 Guadalajara, Mexico
City, Monterrey - Old"...if this is showing then the patch is
installed...right?
--
Mark J. Botticello


Diane Poremsky said:
Are all appointments affected or just ones between now and early April? Do
the computers have the windows time zone update installed?
See http://support.microsoft.com/gp/cp_dst


--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you sync your mailbox with a smartphone or pda?
http://forums.slipstick.com/showthread.php?t=39473



mbotticello said:
I have some users that have SOME appointments (both recurring and single
instance) that are off by 1 hour. I have tried the Outlook Time Zone Move
program on 3 separate computers (all runing Win XP Pro/Outlook 2007) and
the
program "finds no appointments that need fixing"...but there are clearly
one
or more that need fixed if I manually look in their calendar. The weird
thing is that when I run the tool on my Outlook (Windows 7 Ult/Outlook
2007)
it still shows no appointments need fixing but it gives me a "details"
button
to show my appointments where I can manually check the ones I want to
adjust,
which worked. None of the other 3 users I ran the program on had this
"details" option...it just gave the option to click "ok" and it closed out
of
the program???
All of the users Computes have XP SP3 and the latest upeates and are
running
the latest Outlook updates also.
Aside from having the users manually change their appointments is there
anything else I can do to update the clients that are affected?
Thank you for any responses!
 
D

Diane Poremsky [MVP]

I hadn't heard that method, but it could be true - I have those zones on my
xp system.

I check the registry - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\Time Zones - if the US time zones have a + sign beside
them, its installed. (The subkey is called Dynamic DST)

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you sync your mailbox with a smartphone or pda?
http://forums.slipstick.com/showthread.php?t=39473

mbotticello said:
It is not all appointments, just some. However after further review the
recurring appointments go back to the correct time in early April? I will
double check but I am almost positive the users have the windows Time Zone
Update installed. Correct me if I am wrong but the way to check this is
to
go into the Date/Time settings, Time Zone tab and see if there is
"GMT-06:00
Guadalajara, Mexico City, Monterrey - New" and "GMT-06:00 Guadalajara,
Mexico
City, Monterrey - Old"...if this is showing then the patch is
installed...right?
--
Mark J. Botticello


Diane Poremsky said:
Are all appointments affected or just ones between now and early April?
Do
the computers have the windows time zone update installed?
See http://support.microsoft.com/gp/cp_dst


--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you sync your mailbox with a smartphone or pda?
http://forums.slipstick.com/showthread.php?t=39473



mbotticello said:
I have some users that have SOME appointments (both recurring and
single
instance) that are off by 1 hour. I have tried the Outlook Time Zone
Move
program on 3 separate computers (all runing Win XP Pro/Outlook 2007)
and
the
program "finds no appointments that need fixing"...but there are
clearly
one
or more that need fixed if I manually look in their calendar. The
weird
thing is that when I run the tool on my Outlook (Windows 7 Ult/Outlook
2007)
it still shows no appointments need fixing but it gives me a "details"
button
to show my appointments where I can manually check the ones I want to
adjust,
which worked. None of the other 3 users I ran the program on had this
"details" option...it just gave the option to click "ok" and it closed
out
of
the program???
All of the users Computes have XP SP3 and the latest upeates and are
running
the latest Outlook updates also.
Aside from having the users manually change their appointments is there
anything else I can do to update the clients that are affected?
Thank you for any responses!
 
M

MintHillVOL

Mark,

Having the same problem here and did some trouble shooting. Here's what's
happening:

If your PC has automatically adjusted to Daylight Savings Timer but other
you get e-mail from (even in the same organization on the same servier)
haven't, any calendar event they send to you will show on your calendar as
one hour later than on theirs. The calendar looks for the Daylight Savings
bit to be set and when it isn't, it adjusts the time on your PC by one hour
FORWARD. Example: Their PC has NOT been updated and they send you a meeting
request for 11:00 AM. On their PC, the meeting is scheduled for 10:00 AM, but
when you get the meeting request and respond to it an have it automatically
added to your calendare, YOUR calendar will show the meeting starting at
11:00 AM. To reall confuse things, your confirmation to the meeting organizer
will LOOK like you agreed to meet at 10:00.

If your PC has NOT been set for Daylight Savings time and your receive a
calendar event from some one who has adjusted for it, your appointment time
will be one hour BEHIND the actual time on the other PC. So, if they send you
a meeting invitation for 8:30 AM, it shows up on your calendar as starting at
7:30 AM.

Confusing? No, just a bug in Windows. The idea was to synchronize between
areas who adopt Daylight Savings and those who don't so that everyone is
really on the same time. It never occurred to the designers that because
Daylight Savings start and stop times were altered a couple of years ago (and
more communities opted out of Daylight Savings time) it would make automatic
adjustment nearly impossible. End result was that companies turned off the
automatic adjustment and left it up to the individual user to Spring Forward
or Fall Back on the right day.

Two years later and we're seeing the result.

Hope this clears it up!

Joe Zvanut


--
Thanx,

#1


mbotticello said:
It is not all appointments, just some. However after further review the
recurring appointments go back to the correct time in early April? I will
double check but I am almost positive the users have the windows Time Zone
Update installed. Correct me if I am wrong but the way to check this is to
go into the Date/Time settings, Time Zone tab and see if there is "GMT-06:00
Guadalajara, Mexico City, Monterrey - New" and "GMT-06:00 Guadalajara, Mexico
City, Monterrey - Old"...if this is showing then the patch is
installed...right?
--
Mark J. Botticello


Diane Poremsky said:
Are all appointments affected or just ones between now and early April? Do
the computers have the windows time zone update installed?
See http://support.microsoft.com/gp/cp_dst


--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you sync your mailbox with a smartphone or pda?
http://forums.slipstick.com/showthread.php?t=39473



mbotticello said:
I have some users that have SOME appointments (both recurring and single
instance) that are off by 1 hour. I have tried the Outlook Time Zone Move
program on 3 separate computers (all runing Win XP Pro/Outlook 2007) and
the
program "finds no appointments that need fixing"...but there are clearly
one
or more that need fixed if I manually look in their calendar. The weird
thing is that when I run the tool on my Outlook (Windows 7 Ult/Outlook
2007)
it still shows no appointments need fixing but it gives me a "details"
button
to show my appointments where I can manually check the ones I want to
adjust,
which worked. None of the other 3 users I ran the program on had this
"details" option...it just gave the option to click "ok" and it closed out
of
the program???
All of the users Computes have XP SP3 and the latest upeates and are
running
the latest Outlook updates also.
Aside from having the users manually change their appointments is there
anything else I can do to update the clients that are affected?
Thank you for any responses!
 
Ad

Advertisements

D

Diane Poremsky [MVP]

Confusing? No, just a bug in Windows. The idea was to synchronize between
areas who adopt Daylight Savings and those who don't so that everyone is
really on the same time. It never occurred to the designers that because
Daylight Savings start and stop times were altered a couple of years ago
(and
more communities opted out of Daylight Savings time) it would make
automatic
adjustment nearly impossible. End result was that companies turned off the
automatic adjustment and left it up to the individual user to Spring
Forward
or Fall Back on the right day.

It's not a bug - its bad practices by users. A properly configured computer
will correctly update the appointments without a problem. Unfortunately, not
everyone using older computers installed the updates for 2007 and too many
people use the wrong time zone and adjust the clock for local time or turn
off autoadjustment for DST. If they pick the correct time zone and DST
setting, it works well.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you sync your mailbox with a smartphone or pda?
http://forums.slipstick.com/showthread.php?t=39473
 
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