outlook address book greyed out

[Carolyn Bromley]

Hi.

We are using outlook 2002 sp3 and have a problem with one user where he
cannot tick - show contacts as outlook address book as it is greyed out. I
checked the permissions and for some reason he had not permissions to his
own contacts, once given owner access the option is still greyed out ?

Tried creating a new contacts folder but same problem is inherited down the
tree ?

Any ideas please ?

Thanks

Carolyn

 

[Noel All]

See if removing and then re-adding the Outlook Address Book Service helps,
Tools || Email Accounts || 4th Radio button || Highlight OAB and remove ||
Close and restart Outlook and then re-add.

 

[Carolyn Bromley]

See if removing and then re-adding the Outlook Address Book Service helps,
Tools || Email Accounts || 4th Radio button || Highlight OAB and remove ||
Close and restart Outlook and then re-add.

 

[Carolyn Bromley]

Hi Noel,

Thanks that worked. There was not Outlook address book so just added it and
closed and opened Outlook and all fine now.

Thanks again

Carolyn