Outlook 2007 will not print on HP 7680 printer


P

paragon09

I am using Office 2007 and Windows XP Pro and my HP printer ( Office Jet
7680) will no longer print an email. I can print an attachment in an email,
Word documents, Excel, everything but emails in Outlook. I get an error
message that says I need to load paper even though I have plenty of paper. I
was on with HP for almost 2 hours and they sent me a new printer since they
could not fix the problem. The new printer they sent me is doing the same
thing so I think the problem must be with Outlook. Has anyone else had this
problem? Do you have any suggestions as to how I could fix it? I ran the
Office Diagnostics and all of my Office updates are current. The Office 2007
does not have the detect and repair feature that Office 2003 had.
 
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B

Brian Tillman [MVP - Outlook]

I am using Office 2007 and Windows XP Pro and my HP printer ( Office Jet
7680) will no longer print an email. I can print an attachment in an email,
Word documents, Excel, everything but emails in Outlook. I get an error
message that says I need to load paper even though I have plenty of paper.
I
was on with HP for almost 2 hours and they sent me a new printer since they
could not fix the problem. The new printer they sent me is doing the same
thing so I think the problem must be with Outlook. Has anyone else had this
problem? Do you have any suggestions as to how I could fix it?

Did you completely remove and reinstall the printer driver?
I ran the Office Diagnostics and all of my Office updates are current. The
Office 2007
does not have the detect and repair feature that Office 2003 had.

Help>Office Diagnostics in Outlook 2007 is the same thing as Help>Detect and
Repair in Outlook 2003.
 
P

paragon09

Yes, I uninstalled the printer and driver --even bought a new printer and
the same thing happens. I just uninstalled Office and reinstalled it but i
still cannot print emails. I have a Canon i 960 and i can print to that but
i can't figure out what happened to my Outlook. I can print files in Outlook
and I can print remotely on go to my pc on my office computer from Outlook
but not on this one.
I tried with HP and they could not fix it. It used to work so i wondered if
maybe one of the updates caused the problem.
 
P

paragon09

I just tried to update by Office 2007 and this update would not install

Security Update for Microsoft Office Outlook 2007 (KB946983)

Could this have anything to do with my problem.
 
P

paragon09

Brian, I have tried several more times to uninstall and reinstall the
printer drivers and still have not found the problem. I did find that when i
try to print an email, the properties show a Tray 2 which i do not have and
each time i try to change it, it defaults back to Tray 2. That is why is
acts like it is going to print but cannot find any paper. Do you know where
i could change that Outlook printer property that says Tray 2. All of the
other places i print it says Automatically select. Any suggestions?
 
P

paragon09

Brian, I just wanted to let you know that i finally found out what the
problem was. After getting a new printer, reinstalling, downloading a new
driver and doing alot of other things my IT person said to check the paper
tray settings. I found that when i clicked on Properties for some reason the
Memo style printing in Outlook had made Tray 2 the default tray and when the
printer tried to print it could not find any paper there. I changed under
Memo style Page setup the paper source to Default Automatically Select and
now my Outlook prints. I just wanted to let you know in case someone else
has this problem. I don't know what caused this setting to change because my
printer had always printed in Outlook just fine until this happened but now
it does so that is all that counts. I really appreciate these forums and
your trying to help out.
 
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B

Brian Tillman [MVP - Outlook]

Brian, I have tried several more times to uninstall and reinstall the
printer drivers and still have not found the problem. I did find that when
i
try to print an email, the properties show a Tray 2 which i do not have and
each time i try to change it, it defaults back to Tray 2. That is why is
acts like it is going to print but cannot find any paper. Do you know where
i could change that Outlook printer property that says Tray 2. All of the
other places i print it says Automatically select. Any suggestions?

Physical attributes of the printer are not defined by the individual
applications but are controlled by the driver software. Open the Printers and
Faxes folder, right-click your printers, choose Properties, then click
Printing Preferences. Look through that dialogue to choose what defaults your
printer should use. You should consider asking in
microsoft.public.windowsxp.print_fax
 
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