"...an error when printing started..." in Outlook 2007

[bteddlie]

Hello all,

New OEM install of Office 2007 on a new Dell Precision WS. When attempting
to print emails (or contacts or appts, etc) to our default printer (a Canon
copier on our network), an error message returns:

"There was an error when printing started. To check the printer setup,
double-click the Printers icon in Windows Control Panel."

- Ctrl Panel settings for Canon OK.
- Other Office apps print OK to the Canon.
- If I select a different printer as the default connected via LPT1, no
problems printing from Outlook. However, Canon still bombs when not the
default printer.
- I've added (from Ctrl Panel) the same Canon printer under a different
name with no change.
- I've created a new email profile with no change.
- All Add-Ins are checked.
- Outlook in safe mode produces same result.

Thank you in advance for any suggestions.

 

[Andrew Masiak]

Hi Brian,

I had the same problem with a Canon iR2800 PCL53 networked printer.
My resolution was to install the Postscript driver (PS3) and set this as the
default printer
It print fine now.

Regards,

Andrew