Issue printing email in Outllok 2007


M

Michael Ahearn

OK ... very odd ...

1) I have three printers attached to our printer server (Windows 2003).
2) All three printers are installed on the desktop (Windows Vista w/ Office
2007. Office installed as plain-jane default install)
3) All three printers are functioning properly and I am able to print to all
of them from all Office 2007 applications

EXCEPT OUTLOOK ?!

Whenever I try to print an email from Outlook, I recieve the following:

-------------------------------------------------------------
This error can appear if a default printer has not been designated or if the
application is unable to locate an existing default printer. To correct this
problem, try one of the following in Microsoft Windows:
If a printer is not available in the Print dialog box, add a printer.
If the application cannot find an existing printer that is already
installed, set the printer as the default printer.
If a default printer is installed but the application is unable to use it,
uninstall the printer driver, and then install the latest version of the
printer driver.
If the printer is on a print server, make sure the printer is available, the
network is functioning, the server is not stalled, the printer is not out of
paper, or the printer is not suspended by the administrator. Printing issues
associated with a network printer are best handled by your local network
administrator.
For more information about setting up and troubleshooting printer
connections, see Windows Help and Support. (Click the Start button, and then
click Help and Support.)
-------------------------------------------------------------

Any ideas? Has anyone seen this behavior before?

Any help would be greatly appriciated.

Thanks,
SA
 
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M

Michael Ahearn

New Information:

This issue SEEMS to occur only on systems with fresh Office 2007
installations.
I have four users/systems in my test group. Three of them were fresh
installs, and one was an upgrade installation from Office 2003. I recieve
the error on the three fresh installs, but NOT on the UPGRADE installation.

Very confusing (and frustrating). Again, any help would be appricaited.

Thanks,
Micahel
 
M

Michael Ahearn

Well ...

I thied the following to make my system match the only one that CAN print
out of Outlook:

1) uninstalled Office 2007 (reboot)
2) installed Office 2003 (reboot)
3) configured Outlook 2003 and tested printing - everything works; I am able
to print emails
4) installed Office 2007 as an UPGRADE, as with the only working machine
(reboot)
5) configured Outlook 2007 and tested printing - I CANNOT PRINT !

Wow, this is driving me nuts. There has to be some DLL being replaced in
the install or something. I'm sure this is a simple matter, but I'm at a
loss as to where to go from here since these printing failures do not show
up in the event log. That's right ... the ONLY clue I get is the error from
Outlook - no event logged, nothing.

As mentioned in a previous post, I can print from ALL other Office
applications ... just not Outlook.

Please ... is anyone at Microsoft reading this news group? It's been two
days and not one response ...

Thanks,
Michael
 
B

Brian Tillman

Michael Ahearn said:
Whenever I try to print an email from Outlook, I recieve the
following:

Oddly enough, this happened to me a couple of days ago with Outlook 2003,
but I can't reproduce it. At the time, I was trying to see if attachment
information appears for each of the three messsage formats when trying to
print.
 
M

Michael Ahearn

How did you fix it in 2003? The same fix may work for me - who knows ...

thx.
 
B

Brian Tillman

Michael Ahearn said:
Please ... is anyone at Microsoft reading this news group? It's been
two days and not one response ...

It's likely that no one from Microsoft will see your post in these groups.
If you purchased a retail version of Outlook 2007, you have free support
from MS for 90 days from the first call.
 
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B

Brian Tillman

Michael Ahearn said:
How did you fix it in 2003? The same fix may work for me - who knows

I didn't have to fix it. The problem went away on its own.
 

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