Outlook 2007 not saving email passwords

[Fred Marshall]

Windows XP
This issue has been dealt with using all the "known" methods to no avail.
Outlook has been removed and reinstalled.
Before reinstalling it, Outlook Express was set up and IT keeps the
passwords fine.
After reinstalling it, the same issue remains.

Immediately after typing in the account information, clicking on the Test
Account Settings brings up the dialog asking for the password as if it had
never been typed in at all.

Any good suggestions?

Thanks,

Fred

 

[Brian Tillman [MVP - Outlook]]

This issue has been dealt with using all the "known" methods to no avail.

Known to you, perhaps, but not necessarily all know methods. Please tell us
what methods you've used so we can suggest any you may not know.

 

[Fred Marshall]

Known to you, perhaps, but not necessarily all know methods. Please
tell us what methods you've used so we can suggest any you may not
know.

OK.

Set up a new Profile. No change.

Edited the registry in a couple of areas.
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\
set Incompatibility Level to various levels with no affect.
But I think this doesn't have to do with *email* passwords.....
- Removed the identity from Protected Storage System with no affect.
But, I understand this doesn't apply to Outlook 2007.

Assured that Office 2007 SP1 is installed.

Still getting the same results.

When I enter a new email account, the Test Settings button immediately
causes the dialog to open that asks for the password. So, it's as if it's
not being recorded whatsoever!!

I hope this helps.

Fred

 

[Fred Marshall]

Also uninstalled / reinstalled Office 2007

Confirmed install of Office 2007 SP1

 

[Brian Tillman [MVP - Outlook]]

When I enter a new email account, the Test Settings button immediately
causes the dialog to open that asks for the password. So, it's as if it's
not being recorded whatsoever!!

What type of account?

 

[Fred Marshall]

What type of account?

It's an administrator type user's pop account.

 

[Brian Tillman [MVP - Outlook]]

It's an administrator type user's pop account.

Take a look at these:
http://support.microsoft.com/kb/236032
http://groups.google.com/group/microsoft.public.outlook/browse_thread/thread/94fa225d8f9a438a

 

[Fred Marshall]

Take a look at these:
http://support.microsoft.com/kb/236032
http://groups.google.com/group/microsoft.public.outlook/browse_thread/thread/94fa225d8f9a438a

Brian,

The google groups thread allowed me to fix the password problem! However,
Outlook then refused to Send/Receive mail. Sometimes there's a message
like:

The operation failed to complete. Parameters are invalid.......

Testing the accounts seems to work and the messages do go out - as confirmed
using Outlook Express on the same computer. But Outlook Send/Receive
results in no activity at all.

Thanks,

Fred

 

[Fred Marshall]

Brian,

This is a very valuable solution - it was hard to find! Thanks for your
help with it. As in my earlier message, I'm still dealing with Outlook. In
the mean time, I thought I'd comment on this thread:

http://groups.google.com/group/microsoft.public.outlook/browse_thread/thread/94fa225d8f9a438aThe one thing that wasn't clear to me - and I resolved by looking at otherentries in the registry - is whether the fix is referring to "keys" or"strings" or ..... ?At first, I added keys to the keys and then strings to the new keys.Later, I decided that the idea was to add strings to the keys and no newkeys.I hope this makes sense - as I'm not sure I'm using the best terminology.Thanks again,Fred

 

[Brian Tillman [MVP - Outlook]]

The google groups thread allowed me to fix the password problem! However,
Outlook then refused to Send/Receive mail. Sometimes there's a message
like:

The operation failed to complete. Parameters are invalid.......

Have you tried a new mail profile?

 

[Brian Tillman [MVP - Outlook]]

The one thing that wasn't clear to me - and I resolved by looking at
otherentries in the registry - is whether the fix is referring to "keys"
or"strings" or ..... ?At first, I added keys to the keys and then
strings to the new keys.Later, I decided that the idea was to add strings to
the keys and no newkeys.
I hope this makes sense - as I'm not sure I'm using the best
terminology.Thanks again,Fred

I'm not sure of the best terminology either, but I count anything in the
registry that can "contain" something a "key". In my definition, a key can
be a node in a registry path, such as "User Shell Folders", or it can be a
container that holds a value, like the key "AppData" whose value is
"%UserProfile%\Application Data". Whether this is correct terminology or not,
however, I don't know.

 

[Fred Marshall]

Have you tried a new mail profile?

Brian,

We tried everything we could drag up.

Finally reinstalled Windows and then Office. I'm rather convinced that the
OS had been compromised somehow and wasn't going to respond in normal ways
when least expected.

Thanks,

Fred