Outlook 2007 Freezes - Hard Drive Light Is On Solid

[Guest]

I have a brand new dell laptop (latitude D420). I paid a small fortune for
the Solid State Hard Drive so my computer would be blazing fast!

Ever since I have had this laptop outlook has never worked right. Im
connected to an exchange server - at completely random times outlook will
lock up. Hard Drive Light is on solid - I can move the mouse, but my clicks
and keystrokes are ignored (in outlook or anywhere else in windows - i
usually try to bring out task manager). After about 2-5 minutes ... right
before im ready to throw this expensive brick across the room - it unfreezes.
All the clicks and keystrokes I tried to do during the lockup now happen. It
will stutter a few more times then start working again normally ... for maybe
10 minutes or maybe 10 hours before having more issues. for the most part its
random.

I have noticed it happens more when unplugging from an internet connection
or switching connections with outlook open (or shutting down outlook).

I have tried everything i can think:
-Dell Hardware Diagnostics
-Reinstall Outlook
-Reinstall Office
-Reinstall windows and Office
-Setup A New Profile
-No Cyberlink Add-in exists to disable
-Disabled add-ins in outlook
-Made sure the send recieve time is not too fast
-Left task manager open to try to see what happens (cpu is not maxed nor is
the ram)
-opened the performance monitor in windows and noted hard drive was maxed
out during the lockup - but nothing else
-Also noted that i can max out the hard drive all i want with outlook closed
with no problems
-Shrunk My PST
-Ran all the updates
-I have the same version of office connecting to the same exchange account
on my desktop with problems ... but nothing like what is happening on my
laptop.
-Switching to "work offline" before disconecting from a network connection

Im hoping the fact that the whole interface freezes windows and all is some
hint as to what the problem may be.

Im at a loss - Dell is no help ...

 

[Guest]

I have every issue (and more) that you have brought up and I have done
everything you have. I can work on Outlook Express 6 for about 10 minutes
before it starts doing what it wants. I can extend this 10 minutes I use it
by renaming the folders.dbx file to folders.old (mind you I an up to .old40)
but it works for alittle while. Where can you report this. MS won't talk
unless you pay them, Dell brick wall, McAfee says not them.

 

[Nabeel Moeen]

Here is a suggestion... might be the root cause of this behavior is the same
problem i faced with outlook 2007.
I noticed that whenever this happened I had the windows live messenger Icon
appear in the system tray (I have set Windows Live Messenger to not 'Load
automatically' at startup).
Uninstalling the Messenger fixed the issue with my laptop.
Another friend who was having similar problems worked around by making sure
his Messenger WAS ALREADY RUNNING before he launched Outlook.

You could give this a shot and let us know if it works.

Regards,
Nabeel

 

[Brian Tillman]

I have every issue (and more) that you have brought up and I have done
everything you have. I can work on Outlook Express 6 for about 10
minutes before it starts doing what it wants. I can extend this 10
minutes I use it by renaming the folders.dbx file to folders.old
(mind you I an up to .old40) but it works for alittle while. Where
can you report this. MS won't talk unless you pay them, Dell brick
wall, McAfee says not them.

However, since this discussion is about Office Outlook and not Outlook
Express, it's not relevent to your problem and you are in the wrong
newsgroup. See
news://msnews.microsoft.com/microsoft.public.outlookexpress.general

 

[martin.mckenzie]

I have a brand new dell laptop (latitude D420). I paid a small fortune for
the Solid State Hard Drive so my computer would be blazing fast!

Ever since I have had this laptop outlook has never worked right. Im
connected to an exchange server - at completely random times outlook will
lock up. Hard Drive Light is on solid - I can move the mouse, but my clicks
and keystrokes are ignored (in outlook or anywhere else in windows - i
usually try to bring out task manager). After about 2-5 minutes ... right
before im ready to throw this expensive brick across the room - it unfreezes.
All the clicks and keystrokes I tried to do during the lockup now happen. It
will stutter a few more times then start working again normally ... for maybe
10 minutes or maybe 10 hours before having more issues. for the most part its
random.

I have noticed it happens more when unplugging from an internet connection
or switching connections with outlook open (or shutting down outlook).

I have tried everything i can think:
-Dell Hardware Diagnostics
-Reinstall Outlook
-Reinstall Office
-Reinstall windows and Office
-Setup A New Profile
-No Cyberlink Add-in exists to disable
-Disabled add-ins in outlook
-Made sure the send recieve time is not too fast
-Left task manager open to try to see what happens (cpu is not maxed nor is
the ram)
-opened the performance monitor in windows and noted hard drive was maxed
out during the lockup - but nothing else
-Also noted that i can max out the hard drive all i want with outlook closed
with no problems
-Shrunk My PST
-Ran all the updates
-I have the same version of office connecting to the same exchange account
on my desktop with problems ... but nothing like what is happening on my
laptop.
-Switching to "work offline" before disconecting from a network connection

Im hoping the fact that the whole interface freezes windows and all is some
hint as to what the problem may be.

Im at a loss - Dell is no help ...

I have the same issue on my Dell D430 (with solid state hard drive)
and when you disable the "Use Cached Exchange Mode" option the problem
disappears. Could be a problem with how the SSHD accesses the OST
file (mine is currently around 1.5Gb) im unsure.

 

[iain]

However, since this discussion is about Office Outlook and not Outlook
Express, it's not relevent to your problem and you are in the wrong
newsgroup. See
news://msnews.microsoft.com/microsoft.public.outlookexpress.general

Hi


I have this problem too. I dont have messenger running and I dont
have Smart Tag enabled in Outlook. However I have a resolution of
sorts. I have reconfigured Outlook not to use Cached exchange mode.
It now goes like a steam train, but is useless when I am out of the
office or offline. Fortunatley my PC was provided by Dell on
evaluation. My Infra team have got me a new one without the flash
drive and when it get delivered I will use this as the dorr stop it
obviously is.

I hope Dell/MS sort this because it detract from an otherwise
excellent product.

Iain Mackay