Outlook 2007 does not send HTML message

[Hakka]

Whe I use Outlook 2007 to merge to email, HTML messages are not send, only
text format or as an attachement, can any one suggest a sollution?

 

[Roady [MVP]]

Not without any information on what exactly you are doing. Doing a mail
merge in HTML format is supported.
My guess is that your virus scanner interferes with the mail merge process.
Disable/uninstall its integration with Outlook and try again.
See http://www.msoutlook.info/question/20

To verify that you are doing the mail merge correctly, see;
http://www.howto-outlook.com/howto/mailmerge.htm

 

[Matt Booth]

I have the same (or very similar) problem. I am using Word 2002 to merge
names from a CSV file into an email I've written in Word. I use the merge
wizard and come to the last step, where I can choose the source of the email
addresses, the subject line and the format of the email.

I select the correct field from the CSV file for the addresses, enter a
subject line, and choose HTML as the format. When I click on send, the mouse
icon changes for a few seconds as though it is doing something, but no emails
are sent (not in outbox, not in sent items, not received by intended
recipients).

If I choose plain text, or attachment, then the emails are sent with no
problem (aside from the mild annoyance of the security warning message).

Because I know the recipients are able to view HTML emails, and I want to
use formatting in the email to make it clearer to read, I want to use the
HTML format - but I can't see why it isn't sent. No error message is
displayed.

I'm using Outlook 2007. Please can you help?

Thank you

 

[Roady [MVP]]

AFAIK Word 2002 icw Outlook 2007 will indeed not allow you to send out HTML
formatted mail merges. Word and Outlook need to be the same version for
that.