Outlook 2003

[L from Jersey]

I upgraded office xp home to 2003 pro. When a new email message arrives, the
windows installer dialog box opens "preparing to install" at each new
message. How do I get rid of this dialog box. I tried a repair install with
no luck.

 

[Francine Otterson]

Did you insert the CD and let it finish the install, if yes. Then go to Add/Remove program under Control panel. Do you only have one version of Office? If not remove the old one and reinstall 2003 again.

Best Regards

Francine Otterson

L from Jersey wrote on Sun, 17 February 2008 22:44

 

[L from Jersey]

Thans, but I completely uninstalled office xp pro 2003, then tried to
uninstall previous xp small busines although xp pro indicated it was
uninstalling all previous. Tried to uninstall earlier versions using
original cd's but got message saying "patch program not valid" Complete
upgrade reinstall of 2003 still has same issue

 

[Francine Otterson]

You may need to go into the registry to remove it completely. Please be careful anytime you are doing anything in the registry.

Best Regards

Francine Otterson

L from Jersey wrote on Wed, 20 February 2008 22:3

Thans, but I completely uninstalled office xp pro 2003, then tried to
uninstall previous xp small busines although xp pro indicated it was
uninstalling all previous. Tried to uninstall earlier versions using
original cd's but got message saying "patch program not valid" Complete
upgrade reinstall of 2003 still has same issue

Did you insert the CD and let it finish the install, if yes. Then go to Add/Remove program under Control panel. Do you only have one version of Office? If not remove the old one and reinstall 2003 again.

Best Regards

Francine Otterson

L from Jersey wrote on Sun, 17 February 2008 22:44

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Francine Otterson
Microsoft Outlook MVP
President, San Diego Outlook User Group