Hidden dialog box in Outlook 2007 problem

[John63]

Hi, I have installed Outllok 2007 and have a connection to an exchange 2003
server, I can retrive emails but not create a new message.

When I click new email I get a dialog box message - A dialog box is open.
Close it and try again.

I cannot see any open dialog boxes...

I have tried to repair the install of Outlook 2007 and have applied all
updates but have not solved the problem.

Regards

John

 

[MyDigitalWay]

I have the same problem but when I setup a new profile for first use. I am
installing Outlook 2007 on WIndows XP SP2 and found that the problem is when
the "Install Microsoft Desktop Search" window is opened (on top of the
Name/Initials window).

My temp workaround is to move the desktop search window and fill in the
Name/Initials window.

 

[Brandon]

John,

I ran into this same problem today. Upon starting Outlook 2007 after
loading a new account I received this error. I believe the dialog box being
hidden was where it asks for users initials and name as it flashes fast and
you cannot click ok.

To get past this I opened another program in the suite such as Word 2007
where that same dialog box pops up. I enter the information and clicked ok
and that appears to be universal throughout the whole suite. I then got back
into Outlook and I could perform the necessary functions. Business Contact
manager did pop up then, but I uninstalled that as well to be safe.

Good luck!

Brandon

 

[MyDigitalWay]

The problem is related to KB946983 (Outlook 2007 Update). Removing this patch
corrects the functionality.

 

[Patrick]

I had the same problem. It was caused by the initial dialog box that you get
when you start an office application that asked for your full name and
initials. I started Word and entered the required info and it corrected the
issue in Outlook.

This issue also caused Send/Receive to never finish, it would get stuck at
97% when offline files (Cached Exchange mode) was configured.

Thanks a bunch, spent a lot of hours trying to figure this one out.

 

[Dave]

I had the same problem with Outlook and the hidden "Name and initials" dialog
box on new profiles. It was caused by the recent Outlook patch KB946983.
Removing it fixed the problem.

 

[McTaggard]

I had the same problem with Outlook and the hidden "Name and initials" dialog
box on new profiles.  It was caused by the recent Outlook patch KB946983..  
Removing it fixed the problem.








- Show quoted text -

you can remove the patch or you can open Word and fill in the dialog
box. Opening Word is the route I took. Thank you all, this was
driving me insane.

 

[Paul Adair]

I experienced the same issues however opening word or excel, where the dialog
box for initials would stay open and clickable, DID NOT fix the Outlook issue.

I actually installed KB946983 and then everything worked ok.

 

[Glenn Turner]

This hotfix fixes this behaviour on the machines I have tried it on, but I want Microsoft to re-release the update so you don't need to apply the hotfix. If you also have a premier agreement, please submit an incident so that your voice can be added to the crowd.




http://support.microsoft.com/default.aspx?scid=kb;en-us;950282

When you create a new profile in Office Outlook 2007, the creation wizard disappears before the profile is created. If you try to create a new message, you receive the following error message:

A dialog box is open. Close it and try again.

Additionally, you cannot close Outlook and you have to manually end the Outlook.exe process using Task Manager. Outlook stops responding, and the crash signature details are:

Application Name: outlook.exe
Application Version: 12.0.6300.5000
Module Name: WWLIB.DLL
Module Version: 12.0.6212.1000
Offset: 00144926

 

[Glenn Turner]

Update:

Microsoft have now recognized this as a problem with a wide impact, so they are going to fix and re-release the original March security patch via WSUS in about a month's time. The latest round of Office patches (April) had a few issues so they're working on fixing these first.

My escalation engineer told me that the Office team has a new policy... Any security update that breaks functionality will be re-released.

They're also upping the level of documentation for Office fixes, so that any functionality changes are detailed along with the binary version changes. There's a new blog for that purpose:

http://blogs.technet.com/office_sustained_engineering/default.aspx

Thank you office team for listening, and for implementing the new policy. May the other teams follow your example ...

 

[Eric]

Brandon - that was it. Thanks :!: