outlook 2003 sp2 - cannot open forwarded emails

[Guest]

Hi all,

I have a laptop with Outlook 2003. Everytime I try to open a forwarded email
message (double click envelope), I get the following error message:-

"The form required to view the message cannot be displayed. Contact your
administrator."

The same email attachment can be opened on my desktop with Outlook. Any
ideas??

TIA!

 

[Christian Goeller]

I have a laptop with Outlook 2003. Everytime I try to open a forwarded email
message (double click envelope), I get the following error message:-

"The form required to view the message cannot be displayed. Contact your
administrator."

Delete the file "FRMCACHE.DAT" - that's Outlook's cache for forms - that
you find in

C:\Documents and Settings\%Username%\Local Settings\Application
Datas\Microsoft\Outlook

Restart Outlook - the file will be recreated now by Outlook - and you
should be able to open the mails. If not, try to solve the problem by
doing a repair of Outlook

? | Detect and Repair

If this doesn't help too create a new profile

Control Panel | Mail | Show profiles

 

[Guest]

I dont see that file in that folder. I guess I have to repair Outlook and/or
create a new profile?

TIA

 

[Milly Staples [MVP - Outlook]]

Ensure you turn on showing hidden files in the Windows
Explorer ->tools->options->view.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.


After furious head scratching, (e-mail address removed) asked:

| I dont see that file in that folder. I guess I have to repair Outlook
| and/or create a new profile?
|
| TIA
|
| || (e-mail address removed), you wrote on Mon, 10 Apr 2006 15:50:04
|| -0500:
||
||| I have a laptop with Outlook 2003. Everytime I try to open a
||| forwarded email
||| message (double click envelope), I get the following error message:-
||
||| "The form required to view the message cannot be displayed. Contact
||| your administrator."
||
|| Delete the file "FRMCACHE.DAT" - that's Outlook's cache for forms -
|| that you find in
||
|| C:\Documents and Settings\%Username%\Local Settings\Application
|| Datas\Microsoft\Outlook
||
|| Restart Outlook - the file will be recreated now by Outlook - and you
|| should be able to open the mails. If not, try to solve the problem by
|| doing a repair of Outlook
||
|| ? | Detect and Repair
||
|| If this doesn't help too create a new profile
||
|| Control Panel | Mail | Show profiles
||
|| --
|| Best Regards
|| Christian Goeller

 

[Christian Goeller]

I dont see that file in that folder.

Sorry! The file is in

C:\Documents and Settings\%Username%\Local Settings\Application
Datas\Microsoft\FORMS

If you don't see this folder you have to enable the showing of hidden
files and folders (see Mill's suggestion).