Outlook 2003 keeps hanging and is unuseable, need help pelase.

[John Perry]

I am running Win 2000 Pro and have just upgraded from Outlook XP to
Outlook 2003. I did this by installing on top of the old Office
programs.

All the Office 2003 programs work fine except for Outlook 2003 which
keeps hanging. Doing ctrl-alt-del shows the Outlook application as "not
responding", so I have to shut the program and restart it.

I have tried reinstalling Outlook; backing out the latest patches;
disabling Norton antivirus completely and shutting down other
unnecessary tasks, and recreating some email accounts but no luck.
Also, I see nothing relevant in the MS knowledge base

Symptom is certain email messages often with an attachment (may be text)
will always cause a hang.

A bit desperate now for help as I may now have to use a separate PC for
email. Any ideas please?

 

[Milly Staples [MVP - Outlook]]

Have you created a new mail profile, not just recreated the accounts?
upgrading often leaves the profile corrupted. Control Panel->mail
icon->show profiles->new.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, John Perry asked:

| I am running Win 2000 Pro and have just upgraded from Outlook XP to
| Outlook 2003. I did this by installing on top of the old Office
| programs.
|
| All the Office 2003 programs work fine except for Outlook 2003 which
| keeps hanging. Doing ctrl-alt-del shows the Outlook application as
| "not responding", so I have to shut the program and restart it.
|
| I have tried reinstalling Outlook; backing out the latest patches;
| disabling Norton antivirus completely and shutting down other
| unnecessary tasks, and recreating some email accounts but no luck.
| Also, I see nothing relevant in the MS knowledge base
|
| Symptom is certain email messages often with an attachment (may be
| text) will always cause a hang.
|
| A bit desperate now for help as I may now have to use a separate PC
| for email. Any ideas please?

 

[John Perry]

Milly

I have just created a new profile, and in it set up one of my POP3
accounts. All stable so far. Now, how would I use my old outlook.pst
file with mail, notes and contacts?

I presume that once I get my old pst file in use and have recreated all
my email accounts, I can just use this new profile and ignore the old
one?

Are there any gotchas? ps what does MVP - Outlook stand for?

Finally, thanks for your help.


"Milly Staples [MVP - Outlook]"

Have you created a new mail profile, not just recreated the accounts?
upgrading often leaves the profile corrupted. Control Panel->mail
icon->show profiles->new.

--?
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, John Perry asked:

| I am running Win 2000 Pro and have just upgraded from Outlook XP to
| Outlook 2003. I did this by installing on top of the old Office
| programs.
|
| All the Office 2003 programs work fine except for Outlook 2003 which
| keeps hanging. Doing ctrl-alt-del shows the Outlook application as
| "not responding", so I have to shut the program and restart it.
|
| I have tried reinstalling Outlook; backing out the latest patches;
| disabling Norton antivirus completely and shutting down other
| unnecessary tasks, and recreating some email accounts but no luck.
| Also, I see nothing relevant in the MS knowledge base
|
| Symptom is certain email messages often with an attachment (may be
| text) will always cause a hang.
|
| A bit desperate now for help as I may now have to use a separate PC
| for email. Any ideas please?

 

[Brian Tillman]

I have just created a new profile, and in it set up one of my POP3
accounts. All stable so far. Now, how would I use my old outlook.pst
file with mail, notes and contacts?

When you create your new profile and add your account, just point the
"Personal Folders" service at your old PST.