outlook 2003 "has encountered a problem", ntdll.dll module

[Guest]

Suddenly I cannot start outlook (I have outlook 2003 and it was working
until 1 1/2 hour ago)...

I have done some research but none of the stuff I found (including
http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=805551&SiteID=17)
seem to help. What I get as the error info is as follows:

AppName: outlook.exe AppVer: 11.0.8010.0 AppStamp:43d16d53
ModName: ntdll.dll ModVer: 5.1.2600.2180 ModStamp:411096b4
fDebug: 0 Offset: 0000eddc

Then the dump info is something like:


Module 1: OUTLOOK.EXE
...... followed by some details.....
Module 2: ntdll.dll
.............
Module 3: kernel32.dll
.............
Module 4: OUTLLIB.DLL
.............
Module 5: msvcrt.dll
.............
Module 6: advapi32.dll

.....through...
Module 155: OUTLPH.DLL
.............


Then there is thread information, and what seems like a full dump....

It also says that it will send the file
C:\DOCUME~1\<username>\LOCALS~1\Temp\3254812.cvr ... The file is about 2K and
is binary.

I am running Outlook 2003 SP2 (build 11.8010.8036, I think).

This is very frustrating....

 

[Guest]

Hi Kathleen,

Thanks for your reply. Here is the info. I suspected the ntdll.dll but I
don't know why it is causing the problem...

In any case, the even ID is 1000 generated by "Microsoft Office 11". THe
properties for the event reads:

" Faulting application outlook.exe, version 11.0.8010.0, stamp 43d16d53,
faulting module ntdll.dll, version 5.1.2600.2180, stamp 411096b4, debug? 0,
fault address 0x0000eddc.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp."

I checked ntdll.dll and acording to one website
(http://process.networktechs.com/ntdll.dll.php), it should be safe it is in
"a" system directory. And it is in 3 directories.
There are 3 files with that name (all the same size and mod-date).

\WINDOWS\I386\NTDLL.DLL (last accessed 3 minutes ago)
\WINDOWS\system32\ntdll.dll (last accessed 2 minutes ago)
\WINDOWS\I386\SYSTEM32\NTDLL.DLL (last access a few seconds ago)

The MD5 checksum (using WinMD5sum) for all 3 files is the same
(bb5cbffc096497506167bce1d9690ef2).

So it seems they are the same but being used by different components of
windows with different frequency.

Thanks

Matt

 

[Hal Hostetler [MVP P/I]]

This error appears to have something to do with installing IE7. I'm pasting
part of a conversation I had in another Outlook group with the same problem
and how the poster was able to correct it:

----------------------------------------------------------------------------
-----------------------
Hal,

Thank you for the reply. I went to uninstall IE7, but it gave a message
that too may other programs were dependent on the install. As such I got
worried that I may break something else. I kept rumaging for updates and
kept installing updates and testing the outlook. Finally one of them
worked.
I have no idea which one. I am just happy it started working.

Thanks again for your reply.

Warm Regards,
Armen

Have you tried uninstalling IE7?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"(e-mail address removed)" <[email protected]@discussions.microsoft.com>
wrote in message news:[email protected]...

----------------------------------------------------------------------------
-----------------------

Unfortunately, I have no idea what update he's referring to, however, I've
seen some other posts indicating it may be a "Recommended" update (NOT a
critical update that would be installed automatically) on the Windows Update
site.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Guest]

I searched the support KB of microsoft and found out that apparently there
is a hot fix for this: http://support.microsoft.com/kb/898778/en-us

But the article says I need to contact support for hotfix to get the file
Office2003-kb898778-glb.exe

I cannot find the above hot fix anywhere on microsoft site (using search box
of various support and download sites).

Any information?

Thanks.

Matt

 

[Sue Mosher [MVP-Outlook]]

Read the article again, particularly this part:

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[David Biddulph]

That hotfix was included with the security update issued in July 2006 (via
http://update.microsoft.com/microsoftupdate/):
http://support.microsoft.com/kb/917151

 

[Guest]

Hello Matt,
I've been dealing with exact same issue since Feb 8, 2007. Your thread has
been helpful but my problem still remains unresolved. Have you resolved
yours? I did read what Kathleen wrote and followed the link to
Microsoft...they redirect me to my computer manufacturer since Outlook 2003
was preinstalled...I am waiting for a reply from them...you may see my thread
called "Outlook 2003 Headache-need aspirin"