Outlook 2003 clients cannot recover deleted items in cached mode

[capitan]

Running Outlook 2003 with Exchange 2003. Clients are not able to
recover deleted items in cached mode. If I have cached mode enabled,
the users are able to go into "Recover deleted items" and select
something to recover, but it just disappears. No error, it never shows
up (we have been waiting for days). If I turn off cached mode, restore
deleted items works beautifully and imediately. We have already tried
hitting F9, shift F9, etc. and have had not luck. Does anyone have any
suggestions? Thanks.

 

[neo [mvp outlook]]

No issues here. Out of curiosity, have you applied SP1 for Office/Outlook
2003 (which is where i'm at in patch level)?

 

[Tom Felts]

Hmm...have you seen this?
http://support.microsoft.com/?kbid=834716

It references a problem similar using O2k3 and public folders...

 

[Ben Winzenz [Exchange MVP]]

You may need to set the DumpsterAlwaysOn registry key.

Neo - do you have that key set on your pc? I know there are issues with DIR
and RPC/HTTP - that may spill over into cached mode as well. I do have the
reg key set, and I also don't have any issues when attempting to recover
items. If I hit Send/Receive or F9 immediately after recovering, it will
show up right away.

 

[capitan]

You may need to set the DumpsterAlwaysOn registry key.

Neo - do you have that key set on your pc? I know there are issues with DIR
and RPC/HTTP - that may spill over into cached mode as well. I do have the
reg key set, and I also don't have any issues when attempting to recover
items. If I hit Send/Receive or F9 immediately after recovering, it will
show up right away.

Thanks to all for the suggestions. I will try office update. I have
already tried the Dumpster always on registry key and I took a look at
the public folders article, but these are not public folders, this is
just deleted items folder in the user's outlook profile. I'll post back
with the results of office update. Thanks again.

 

[capitan]

Thanks to all for the suggestions. I will try office update. I have
already tried the Dumpster always on registry key and I took a look at
the public folders article, but these are not public folders, this is
just deleted items folder in the user's outlook profile. I'll post back
with the results of office update. Thanks again.

Unfortunately, these clients seeing this problem already have all the
latest updates. Any other suggestions? Thanks!

 

[Diane Poremsky [MVP]]

I have that key sent and can recover just find. I did notice that sometimes
recovering from public folders is slow - I need to change folders to see the
recovered messages.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

 

[capitan]

I have that key sent and can recover just find. I did notice that sometimes
recovering from public folders is slow - I need to change folders to see the
recovered messages.

Thanks for your reply, Diane. I had one of my users who has this
problem go into Outlook web access (OWA) and try to restore deleted
items there. It works great for him in OWA, which tells me that this is
not a server side thing, this is an Outlook 2003 thing.

Yes, we have tried hitting F9, shift F9, go to another folder and come
back, close the client and reopen it, etc. We have been trying to see
if the recovered deleted items show up after a while, but it has been
days and nothing appears after trying all this. Thanks for the
suggestion though.

 

[neo [mvp outlook]]

nope. just running a straight cached mode profile.

 

[Diane Poremsky [MVP]]

cache mode? try deleting the ost and letting outlook rebuild it.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

 

[capitan]

cache mode? try deleting the ost and letting outlook rebuild it.

Thanks again Diane for your reply. I did make a new test profile on one
of the computers that is experiencing this problem (which means I also
created a new ost file for it, I think) and it behaved the same. Am I
mistaken? It wouldn't use the ost from the other profile, would it?
Again, thank you so much for your help.

 

[Diane Poremsky [MVP]]

it should use a new ost, especially if the profile name is different.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

 

[capitan]

it should use a new ost, especially if the profile name is different.

Ok, let me try something different here. Where does the Outlook
database information for Restore Deleted Items (I call it this for lack
of proper terminology) reside if the Restore Deleted items option is
enabled on the server? Would this reside on the client in the Outlook
local database information, or is this stored on the server? Do you
think trying to use scanpst on the ost files would help?

 

[Brian Tillman]

Ok, let me try something different here. Where does the Outlook
database information for Restore Deleted Items (I call it this for
lack of proper terminology) reside if the Restore Deleted items
option is enabled on the server?

It's stored on the Exchaneg server.

Do you think trying to use scanpst on the ost files would help?

There's a separate SCANOST program for that, but I'd be surprised if it made
a difference, since the OST is so easily rebuilt from scratch.