Tim:
I recently (06-01-04) upgraded my Norton AntiVirus 2003
to Norton Internet Security (NIS) 2004 (which comes with
all kinds of goodies now - Norton AntiVirus, Personal
Firewall, Parental Control, Ad Blocking, etc.).
Subsequent to installation, I have been receiving the
following runtime error message when I launch Outlook
(which is part of my Office XP Professional suite):
"Runtime Error - Program: C:\Program Files\Microsoft
Office\Office 10\Outlook.exe
This application has requested the runtime to terminate
it in an unusual way. Please contact the application's
support team for more information."
Unlike your problem, which occurs when you shut down
Outlook, I was getting the message when I launced
Outlook. Since my version of Office XP Professional
(with Outlook) is an "OEM" version (i.e., it came
preinstalled on my computer at the time of purchase), I
decided to call Gateway and see if they could help me out
with my Outlook Runtime problem. This is what the
Gateway Helpline told me to do:
1. Launch Outlook
2. Click on "Tools" on the menu bar
3. Click on "Options" from the drop down list
4. Click the "Other" tab
5. Click on "Advanced Options.." under the General
Section
6. Click on "Add-In Manager.."
7. Uncheck the box titled "Exchange Extensions
property page"
8. Then, click on "Okay"
This seems to have worked. Does anyone else have any
experience with this?
Thanks,
Mike Neely
