Problems opening Outlook 2002 - "debug error"

[peterm]

For some time now I have problems opening Outlook 2002. My system is XP.
I have all the updates. The problems has occurred before and after latest
updates.

When I initially open Outlook, it reports one of the following messages:

"Debug Error c\program~1\Miros#2\office10\outlook.exe. Abnormal program
terminated"

or

"The application has requested Runtime to terminate it in an unusual way -
contact manufacturers support team."

At this point Outlook shuts down. If I restart it, it is fine. The same
thing happens to my wife and son whenn they log on. The first time it wont
start, but OK after that. Powere off and restart - same problems occurs.

I have run the "fix problems" in the Help menu to no avail.

Any help appreciated.

Peter

 

[Diane Poremsky [MVP]]

Do you have Norton antispam or internet security installed? Try disabling
the outlook integration. If you use any other antispam scanner on your
email, disable it.

if that fails or you don't have either, try renaming outcmd.dat and *.srs in
C:\Documents and Settings\username\Application Data\Microsoft\Outlook.


--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

 

[peterm]

Thanks Diane,

I do have Norton Antispam as part of Internet Security. I will disable it,
which is easy. Don't know how to undo integration - will have a look.

Peter

Do you have Norton antispam or internet security installed? Try disabling
the outlook integration. If you use any other antispam scanner on your
email, disable it.

if that fails or you don't have either, try renaming outcmd.dat and *.srs
in C:\Documents and Settings\username\Application Data\Microsoft\Outlook.


--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

For some time now I have problems opening Outlook 2002. My system is XP.
I have all the updates. The problems has occurred before and after latest
updates.

When I initially open Outlook, it reports one of the following messages:

"Debug Error c\program~1\Miros#2\office10\outlook.exe. Abnormal
program terminated"

or

"The application has requested Runtime to terminate it in an unusual
way - contact manufacturers support team."

At this point Outlook shuts down. If I restart it, it is fine. The
same thing happens to my wife and son whenn they log on. The first time
it wont start, but OK after that. Powere off and restart - same problems
occurs.

I have run the "fix problems" in the Help menu to no avail.

Any help appreciated.

Peter