Outlook 2002 crashes when responding to "certain" messages

[Bill D]

Greetings,

I've had this issue since day one - for over a year. Win XP
home edition. Office XP, use Outlook as my email client,
nothing else. I'm at SP2 and have everything set to update
and keep up as best I can, so shouldn't be behind in
updates, etc.
When I attempt to reply to certain messages, Outlook simply
stops responding. I must "end task". I can then get back in
to Outlook and use it, but can't reply to those messages.
A. I don't have Outlook set to use Word for richtext
editing or viewing.
B. The latest crash was when I was attempting to respond to
a message that was sent by me in HTML, then he replied back
in HTML, then I attempted a reply back again.
In other cases the message I've attempted to reply to have
been sent in HTML to me by my wife from her work computer.
She also uses Outlook at work.

C. I find nothing in the KB docs that apply.

Yeah, I'm using my real email here as I already get about
80 spam messages a day average, what's a few more.......

Thoughts?

Bill

 

[Guest]

It would figure that I can't get any help once again for a
MS product. I've tried before and couldn't get any replies.
This time seems no different. Last time some joker here
finally said it was my "faulty cheap printer" and it turned
out instead to be a registry entry for Publisher. (great
way to treat someone who spends this much money on product)
Now outlook crashes and everyone is silent.
MS charges arms and legs for buggy product, wants to then
charge for support and patches to fix those bugs, and when
you try "free" support, you get what you pay
for...........nothing.
No wonder people are turning away in droves!
I was considering springing for multiple upgrades to Office
2003, but why when we can't get 2002 to work right should I
pay for another product that will certainly crash since no
one has an answer for this one.