Outlook 2002 coming through with reply but nothing is there

T

Tracy

Confusing situation. ISP support has never heard of this
problem, hopefully someone here has.

3 people share a mailbox. One of them sends an e-mail.
The recipient replies. The reply comes through just
showing the original e-mail but not their reply. It also
says it came from (for example) "(e-mail address removed) on
behalf of (e-mail address removed)"

Now, the weirdest thing is, not all 3 get the same thing.
One of them may get it with the reply, and the other 2
not. One of them may get it without the reply but upon
closing Outlook and re-opening it, the reply is there. I
contacted support and they walked me through looking in
webmail on the server and it showed the reply. And it
said nothing about so-and-so on behalf of so-and-so.

The settings for all 3 users are set to leave messages on
the server for a certain period of time (not that that has
anything to do with it, but just in case...).

Has anyone had any variation of this problem? Sounds like
a glitch in Outlook to me as it doesn't come from just one
specific recipient and it doesn't happen to all our users
with other e-mail addresses through the same ISP and the
ISP server shows the correct version with the reply...

Please help!
 
N

Nikki Peterson [MVP - Outlook]

Have you checked what fonts are being used? Maybe
one person is using fonts that the other does not have
installed? Maybe the installed fonts are messed up and
need to be replaced?

Are they all using the same version of Outlook/Office?
Are they all patched up to date?

Anyone using Word as their editor?
Are they sending messages from Word using the "Send
to recipient..." option?

Are they using Stationery? Do they have stationery installed
on their Outlook client?

What format is the mail being sent in (HTML, RTF, etc)?

--
Nikki Peterson [MVP - Outlook]

Confusing situation. ISP support has never heard of this
problem, hopefully someone here has.

3 people share a mailbox. One of them sends an e-mail.
The recipient replies. The reply comes through just
showing the original e-mail but not their reply. It also
says it came from (for example) "(e-mail address removed) on
behalf of (e-mail address removed)"

Now, the weirdest thing is, not all 3 get the same thing.
One of them may get it with the reply, and the other 2
not. One of them may get it without the reply but upon
closing Outlook and re-opening it, the reply is there. I
contacted support and they walked me through looking in
webmail on the server and it showed the reply. And it
said nothing about so-and-so on behalf of so-and-so.

The settings for all 3 users are set to leave messages on
the server for a certain period of time (not that that has
anything to do with it, but just in case...).

Has anyone had any variation of this problem? Sounds like
a glitch in Outlook to me as it doesn't come from just one
specific recipient and it doesn't happen to all our users
with other e-mail addresses through the same ISP and the
ISP server shows the correct version with the reply...

Please help!
 
T

Tracy

I don't think it's the fonts as they all have the exact
same version of Outlook and none are allowed to install
anything or download anything without me doing it for
them.

They all have the current updates.

They all use Word as their editor (same version).

It is not being sent by "send to recipient". It
originates in Outlook.

No Stationary is being used, it's not an option for them.

It is being sent in RTF

Thanks,
Tracy
 

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