T
Tracy
Confusing situation. ISP support has never heard of this
problem, hopefully someone here has.
3 people share a mailbox. One of them sends an e-mail.
The recipient replies. The reply comes through just
showing the original e-mail but not their reply. It also
says it came from (for example) "(e-mail address removed) on
behalf of (e-mail address removed)"
Now, the weirdest thing is, not all 3 get the same thing.
One of them may get it with the reply, and the other 2
not. One of them may get it without the reply but upon
closing Outlook and re-opening it, the reply is there. I
contacted support and they walked me through looking in
webmail on the server and it showed the reply. And it
said nothing about so-and-so on behalf of so-and-so.
The settings for all 3 users are set to leave messages on
the server for a certain period of time (not that that has
anything to do with it, but just in case...).
Has anyone had any variation of this problem? Sounds like
a glitch in Outlook to me as it doesn't come from just one
specific recipient and it doesn't happen to all our users
with other e-mail addresses through the same ISP and the
ISP server shows the correct version with the reply...
Please help!
problem, hopefully someone here has.
3 people share a mailbox. One of them sends an e-mail.
The recipient replies. The reply comes through just
showing the original e-mail but not their reply. It also
says it came from (for example) "(e-mail address removed) on
behalf of (e-mail address removed)"
Now, the weirdest thing is, not all 3 get the same thing.
One of them may get it with the reply, and the other 2
not. One of them may get it without the reply but upon
closing Outlook and re-opening it, the reply is there. I
contacted support and they walked me through looking in
webmail on the server and it showed the reply. And it
said nothing about so-and-so on behalf of so-and-so.
The settings for all 3 users are set to leave messages on
the server for a certain period of time (not that that has
anything to do with it, but just in case...).
Has anyone had any variation of this problem? Sounds like
a glitch in Outlook to me as it doesn't come from just one
specific recipient and it doesn't happen to all our users
with other e-mail addresses through the same ISP and the
ISP server shows the correct version with the reply...
Please help!