Outlook 2000 SP2 keeps disconnecting from ISP after send/receive

[Adam Corolla]

My folks' system is running XP with SP2 and Outlook 2000 with SP2 on a
dial-up connection.

When I have the "Check for new mail every X minutes" box checked, then every
time Outlook checks for mail it closes the modem connection to the ISP
(basically hangs up the phone line) without asking for confirmation. Even if
I check for email manually by clicking the send/receive button, it
terminates the connection with the ISP immediately after sending and
receiving main, but ONLY if the "Check for new mail every X minutes" box
checked!

I've made sure the box in Outlook that says to "disconnect after
sending/receiving email" is NOT checked. I've looked at it about a hundred
times, even tried putting a check in it, rebooting, and then unchecking it
and rebooting again, to no avail. That option doesn't actually seem to
affect anything. It's as though when I put a check mark in the box that
says "check for new mail every X minutes" it puts a hidden and unremovable
check mark in the box that says to "close the connection after doing a
send/receive."

Has anyone else encountered this? Is there a fix?

 

[Russ Valentine [MVP-Outlook]]

Fix for what?
This is how Outlook is designed. Phone line connections are designed to
disconnect automatically when you enable automatic polling to conserve
connection time.
If you do not want Outlook to manage the connection, set the connection type
to LAN or establish your connection before you launch Outlook.

 

[Adam Corolla]

My folks' system is running XP with SP2 and Outlook 2000 with SP2 on a
dial-up connection.

When I have the "Check for new mail every X minutes" box checked, then
every time Outlook checks for mail it closes the modem connection to the
ISP (basically hangs up the phone line) without asking for confirmation.
Even if I check for email manually by clicking the send/receive button, it
terminates the connection with the ISP immediately after sending and
receiving main, but ONLY if the "Check for new mail every X minutes" box
checked!

I've made sure the box in Outlook that says to "disconnect after
sending/receiving email" is NOT checked. I've looked at it about a
hundred times, even tried putting a check in it, rebooting, and then
unchecking it and rebooting again, to no avail. That option doesn't
actually seem to affect anything. It's as though when I put a check mark
in the box that says "check for new mail every X minutes" it puts a hidden
and unremovable check mark in the box that says to "close the connection
after doing a send/receive."

Has anyone else encountered this? Is there a fix?

P.S., It's a POP3 email account.

 

[Adam Corolla]

Fix for what?
This is how Outlook is designed. Phone line connections are designed to
disconnect automatically when you enable automatic polling to conserve
connection time.

Thanks!
But why isn't there any option to turn off automatic disconnect after
automatic polling? That only makes sense to me if there could never
conceivably be a situation in which you might want Outlook to check for mail
automatically but stay connected, and I can think of a number if situations
in which you would.

If you do not want Outlook to manage the connection, set the connection
type to LAN or establish your connection before you launch Outlook.

Then it won't dial the ISP automatically if it isn't connected to the ISP
when Outlook tries to check for mail. I guess there is simply no way to
force Outlook to connect automatically when attempting to do an automatic
poll and not drop the connection afterwards?

 

[Russ Valentine [MVP-Outlook]]

Sure there is. I already told you how. Set the connection type to LAN. If
there is no connection when you launch Outlook, it will establish one but
not manage it.
When you use a Phone Line connection type and set up automatic polling,
Outlook assumes you want to conserve connection time, so it manages the
connection by overriding the preference not to hang up after Send/Receive.

 

[Adam Corolla]

Sure there is. I already told you how. Set the connection type to LAN. If
there is no connection when you launch Outlook, it will establish one but
not manage it.

Ah!!! It wasn't doing that on mine, but that's because I missed the
checkbox for "connect via modem if LAN is not available."

Thanks again for your help!!

 

[Adam Corolla]

Ah!!! It wasn't doing that on mine, but that's because I missed the
checkbox for "connect via modem if LAN is not available."

Thanks again for your help!!

That didn't work. It still closes the connection if auto-polling is
enabled, even when LAN is selected as the connection.. Apparently there is
no way to do what I want it to do.

 

[Russ Valentine [MVP-Outlook]]

Odd. Seems to work for everyone else. Are you certain this is Outlook 2000?
Have you checked your DUN settings?

 

[Adam Corolla]

It is Outlook 2000 (I double-checked) and no, I didn't check DUN so maybe
there was something in there I missed. At any rate, I found out that the
people I was setting it up for (my parents) didn't seem to mind if
autopolling was off, because they always hit the S/R button anyway.

Odd. Seems to work for everyone else. Are you certain this is Outlook
2000? Have you checked your DUN settings?
--
Russ Valentine
[MVP-Outlook]

That didn't work. It still closes the connection if auto-polling is
enabled, even when LAN is selected as the connection.. Apparently there
is no way to do what I want it to do.

 

[Russ Valentine [MVP-Outlook]]

Don't know what the problem is, then. In Outlook 2000 the LAN setting forces
and retains a connection whenever autopolling is enabled. Phone Line setting
forces a connect/disconnect when autopolling is enabled.
This all changes again in Outlook 2002, and Outlook 2003 does no management
of connections.
--
Russ Valentine
[MVP-Outlook]

It is Outlook 2000 (I double-checked) and no, I didn't check DUN so maybe
there was something in there I missed. At any rate, I found out that the
people I was setting it up for (my parents) didn't seem to mind if
autopolling was off, because they always hit the S/R button anyway.

Odd. Seems to work for everyone else. Are you certain this is Outlook
2000? Have you checked your DUN settings?
--
Russ Valentine
[MVP-Outlook]

Sure there is. I already told you how. Set the connection type to LAN.
If there is no connection when you launch Outlook, it will establish
one but not manage it.

Ah!!! It wasn't doing that on mine, but that's because I missed the
checkbox for "connect via modem if LAN is not available."

Thanks again for your help!!


That didn't work. It still closes the connection if auto-polling is
enabled, even when LAN is selected as the connection.. Apparently there
is no way to do what I want it to do.

 

[Charlie]

Hi - could I jump in here? I'm having a similar problem with Outlook 2003.

I have a ADSL broadband connection via a USB modem that WindowsXP treats as
a 'dial up' connection. IE and Outlook Express handle it fine, launching it,
dialling it and then leaving it on if I shut them down. Outlook 2003 however
does not. I have to set the email accounts in Outlook to connect via my
phone line otherwise they don't work at all. In 'options' for Outlook on the
mail setup tab I set 'Always use an existing dial up connection' and DO NOT
check 'Hang up after sending or receiving'. However on either a manual or
scheduled send/receive, I have to select 'dial' and once it completes, it
disconnects.

I thought Outlook 2003 didn't manage connections??

Any suggestions welcome - edit the registry somewhere?- I can work around it
by establishing the connection from 'outside' Outlook but it niggles me that
I can't get Outlook to behave the way I want here.

Cheers

Don't know what the problem is, then. In Outlook 2000 the LAN setting
forces and retains a connection whenever autopolling is enabled. Phone
Line setting forces a connect/disconnect when autopolling is enabled.
This all changes again in Outlook 2002, and Outlook 2003 does no
management of connections.
--
Russ Valentine
[MVP-Outlook]

It is Outlook 2000 (I double-checked) and no, I didn't check DUN so maybe
there was something in there I missed. At any rate, I found out that
the people I was setting it up for (my parents) didn't seem to mind if
autopolling was off, because they always hit the S/R button anyway.

Odd. Seems to work for everyone else. Are you certain this is Outlook
2000? Have you checked your DUN settings?
--
Russ Valentine
[MVP-Outlook]


Sure there is. I already told you how. Set the connection type to
LAN. If there is no connection when you launch Outlook, it will
establish one but not manage it.

Ah!!! It wasn't doing that on mine, but that's because I missed the
checkbox for "connect via modem if LAN is not available."

Thanks again for your help!!


That didn't work. It still closes the connection if auto-polling is
enabled, even when LAN is selected as the connection.. Apparently
there is no way to do what I want it to do.

 

[Russ Valentine [MVP-Outlook]]

No documentation was ever provided for Outlook 2003 and no attention was
ever paid to dial up connections in Outlook 2003. The assumption of the
developers was that everyone now uses broadband and if they don't they
should establish their own connections in advance of launching Outlook.
I've never seen Outlook (any version) disconnect automatically when the LAN
setting is used.
--
Russ Valentine
[MVP-Outlook]

Hi - could I jump in here? I'm having a similar problem with Outlook 2003.

I have a ADSL broadband connection via a USB modem that WindowsXP treats
as a 'dial up' connection. IE and Outlook Express handle it fine,
launching it, dialling it and then leaving it on if I shut them down.
Outlook 2003 however does not. I have to set the email accounts in Outlook
to connect via my phone line otherwise they don't work at all. In
'options' for Outlook on the mail setup tab I set 'Always use an existing
dial up connection' and DO NOT check 'Hang up after sending or
receiving'. However on either a manual or scheduled send/receive, I have
to select 'dial' and once it completes, it disconnects.

I thought Outlook 2003 didn't manage connections??

Any suggestions welcome - edit the registry somewhere?- I can work around
it by establishing the connection from 'outside' Outlook but it niggles me
that I can't get Outlook to behave the way I want here.

Cheers

Don't know what the problem is, then. In Outlook 2000 the LAN setting
forces and retains a connection whenever autopolling is enabled. Phone
Line setting forces a connect/disconnect when autopolling is enabled.
This all changes again in Outlook 2002, and Outlook 2003 does no
management of connections.
--
Russ Valentine
[MVP-Outlook]

It is Outlook 2000 (I double-checked) and no, I didn't check DUN so
maybe there was something in there I missed. At any rate, I found out
that the people I was setting it up for (my parents) didn't seem to mind
if autopolling was off, because they always hit the S/R button anyway.

Odd. Seems to work for everyone else. Are you certain this is Outlook
2000? Have you checked your DUN settings?
--
Russ Valentine
[MVP-Outlook]


Sure there is. I already told you how. Set the connection type to
LAN. If there is no connection when you launch Outlook, it will
establish one but not manage it.

Ah!!! It wasn't doing that on mine, but that's because I missed the
checkbox for "connect via modem if LAN is not available."

Thanks again for your help!!


That didn't work. It still closes the connection if auto-polling is
enabled, even when LAN is selected as the connection.. Apparently
there is no way to do what I want it to do.

 

[Charlie]

Fair point - I have broadband but it's a USB modem that for some reason has
to be installed as a dial-up connection - even though all it does is 'dial'
0 and immediately connect as an ADSL connection.

If I specify 'connect using my local area network' for my outlook email
accounts no connection is made.

I'll try to find out if I can configure the connection as a LAN somehow.

Thanks

No documentation was ever provided for Outlook 2003 and no attention was
ever paid to dial up connections in Outlook 2003. The assumption of the
developers was that everyone now uses broadband and if they don't they
should establish their own connections in advance of launching Outlook.
I've never seen Outlook (any version) disconnect automatically when the
LAN setting is used.
--
Russ Valentine
[MVP-Outlook]

Hi - could I jump in here? I'm having a similar problem with Outlook
2003.

I have a ADSL broadband connection via a USB modem that WindowsXP treats
as a 'dial up' connection. IE and Outlook Express handle it fine,
launching it, dialling it and then leaving it on if I shut them down.
Outlook 2003 however does not. I have to set the email accounts in
Outlook to connect via my phone line otherwise they don't work at all. In
'options' for Outlook on the mail setup tab I set 'Always use an existing
dial up connection' and DO NOT check 'Hang up after sending or
receiving'. However on either a manual or scheduled send/receive, I have
to select 'dial' and once it completes, it disconnects.

I thought Outlook 2003 didn't manage connections??

Any suggestions welcome - edit the registry somewhere?- I can work around
it by establishing the connection from 'outside' Outlook but it niggles
me that I can't get Outlook to behave the way I want here.

Cheers

Don't know what the problem is, then. In Outlook 2000 the LAN setting
forces and retains a connection whenever autopolling is enabled. Phone
Line setting forces a connect/disconnect when autopolling is enabled.
This all changes again in Outlook 2002, and Outlook 2003 does no
management of connections.
--
Russ Valentine
[MVP-Outlook]
It is Outlook 2000 (I double-checked) and no, I didn't check DUN so
maybe there was something in there I missed. At any rate, I found out
that the people I was setting it up for (my parents) didn't seem to
mind if autopolling was off, because they always hit the S/R button
anyway.

Odd. Seems to work for everyone else. Are you certain this is Outlook
2000? Have you checked your DUN settings?
--
Russ Valentine
[MVP-Outlook]


Sure there is. I already told you how. Set the connection type to
LAN. If there is no connection when you launch Outlook, it will
establish one but not manage it.

Ah!!! It wasn't doing that on mine, but that's because I missed the
checkbox for "connect via modem if LAN is not available."

Thanks again for your help!!


That didn't work. It still closes the connection if auto-polling is
enabled, even when LAN is selected as the connection.. Apparently
there is no way to do what I want it to do.