outlook 2000 crashing when opening emails

[Guest]

Have just tred to load Outlook 2000 to pc....it has imported all emails from
Express but whe I go to use it it keeps crashing

 

[Brian Tillman]

Have just tred to load Outlook 2000 to pc....it has imported all
emails from Express but whe I go to use it it keeps crashing

Did you install in Internet Mail Only mode or Corporate/Workgroup mode?
What is the exact text of the error? What have you tried so far in an
attempt to fix it? What type of account did you add? Exactly when does it
crash? What do you click to make it crash?

 

[Mellowed]

What is your Operating System??

 

[Guest]

Have you created a profile for Outlook to use?

 

[Guest]

Vista

What is your Operating System??

 

[Guest]

Brian

Have tried to install as workgroup and individual...seems to make no
difference. Crashes when I double click on an email to open or alternatively
press say the reply button. Message is as below.To rectify have tried
downloading an updates ; selected the tile that says something like ;'woud
you like to go to MS site to see how to fix problem....nothing happens here.
Also downloaded MS 2007 ( on 60 day trial) as thought that perhaps 2000 no
longer valid.

Thanks for your assistance to date

Description:
Stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 9.0.0.6604
Application Timestamp: 3d0125d7
Fault Module Name: unknown
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 000c030e
OS Version: 6.0.6000.2.0.0.768.2
Locale ID: 3081

 

[Guest]

ok ....as a pc idiot I just followed the auto prompt to install so really
don't know what you mean here..........thanks for your effort and happy to
take advice.

 

[Mellowed]

Rosie,

Outlook 2000 will not work in Vista without a minor change of coping a
couple of files to a new location. Do the following - -

Use Explorer to navigate to C:\Program Files\Common Files\System
Copy wab32.dll and wab32res.dll to C:\Windows\System32

That should do it.

 

[Brian Tillman]

Have tried to install as workgroup and individual...seems to make no
difference. Crashes when I double click on an email to open or
alternatively press say the reply button. Message is as below.To
rectify have tried downloading an updates ; selected the tile that
says something like ;'woud you like to go to MS site to see how to
fix problem....nothing happens here. Also downloaded MS 2007 ( on 60
day trial) as thought that perhaps 2000 no longer valid.

The first thing I'd do is to delete the (usually hidden) file
%UserProfile%\Local Settings\Application Data\Microsoft\Outlook\outcmd.dat .
The next things I'd do is create a new mail profile by deleting the registry
key
HKEY_CURRENT_USER\Software\Microsoft\WIndows NT\CurrentVersion\Windows
Messaging Subsystem\Profiles\Microsoft Outlook Internet Settings and then
using the Mail applet in Control Panel to create a new profile.

 

[Brian Tillman]

Vista

Outlook 2000 doesn't work on Vista. Even if what Mellowed says appears to
work, there will be other issues.

 

[Mellowed]

Outlook 2000 doesn't work on Vista. Even if what Mellowed says appears to
work, there will be other issues.

I don't use Outlook 2000 for email, otherwise all functions seem to work
perfectly. I cannot verify the email function.

 

[Guest]

Outlook is simply a client software. You can install it but if you didn't set
up a mail profile for it to use, it can't do anything. However, since Outlook
2000 is not compatible with Vista there isn't anyone to confirm that you can
actually use it successfully with that operating system. You could follow
Mellowed's instructions but you also must create a mail profile for Outlook
to use.

Create a new profile: http://www.howto-outlook.com/faq/newprofile.htm

To get the names of the servers you must set up for incoming and outgoing
mail, you will need to obtain that for yourself from your ISP's website.

If you're trying to use Outlook with Hotmail, you must have a paid Hotmail
account.