"Open Dialogue Box" Fatal Error Messages

[Gerry]

With only Windows XP and Outlook 2002 running, as I try
to access my contacts list I repeatedly get error
messages or fatal error messages stating that I must
first close open dialogue boxes. It results in my having
to end task and back out of Outlook to try again.

I run Norton Anti-Virus and keep it updated
automatically. I also use the MS XP firewall.

Does anyone know what might be causing this problem and
what can be done about it?

Please keep you answers simple.

Thanks

 

[Russ Valentine [MVP-Outlook]]

You first.
Access your "Contacts List" how?
Were you ever able to access your Contacts and if so, what did you change
just before you started getting the error messages?

 

[Gerry]

In Outlook the majority of time that I select the address
book icon from either 'Outlook Today' or 'Inbox' screens
I get an error message that says "MS Outlook has
encountered a problem and needs to close"...and then asks
if I want to send an error report to MS or not. I
generally do send the error report.

From the 'New' email message screen, when I select the
address book icon I either get the same message as above,
or "unable to complete the operation. A fatal error has
occured". When I close that box, and then close the box
asking if I want to report the problem, my computer locks
up and I have to ctl/alt/delete to back out of Outlook
because it has locked up on me again.

I know my contacts are still there, because occassionally
I can access them through these steps. However, I cannot
tell you what I am doing different if anything when I am
successful.

This problem began a few weeks ago. I have tried to reset
my 'settings' to an earlier date prior to the problem,
but the problem persists.

Any ideas? (Thanks)

-----Original Message-----
You first.
Access your "Contacts List" how?
Were you ever able to access your Contacts and if so, what did you change
just before you started getting the error messages?
--
Russ Valentine
[MVP-Outlook]

With only Windows XP and Outlook 2002 running, as I try
to access my contacts list I repeatedly get error
messages or fatal error messages stating that I must
first close open dialogue boxes. It results in my having
to end task and back out of Outlook to try again.

I run Norton Anti-Virus and keep it updated
automatically. I also use the MS XP firewall.

Does anyone know what might be causing this problem and
what can be done about it?

Please keep you answers simple.

Thanks

.

 

[Russ Valentine [MVP-Outlook]]

Create a new profile.
--
Russ Valentine
[MVP-Outlook]

In Outlook the majority of time that I select the address
book icon from either 'Outlook Today' or 'Inbox' screens
I get an error message that says "MS Outlook has
encountered a problem and needs to close"...and then asks
if I want to send an error report to MS or not. I
generally do send the error report.

From the 'New' email message screen, when I select the
address book icon I either get the same message as above,
or "unable to complete the operation. A fatal error has
occured". When I close that box, and then close the box
asking if I want to report the problem, my computer locks
up and I have to ctl/alt/delete to back out of Outlook
because it has locked up on me again.

I know my contacts are still there, because occassionally
I can access them through these steps. However, I cannot
tell you what I am doing different if anything when I am
successful.

This problem began a few weeks ago. I have tried to reset
my 'settings' to an earlier date prior to the problem,
but the problem persists.

Any ideas? (Thanks)

-----Original Message-----
You first.
Access your "Contacts List" how?
Were you ever able to access your Contacts and if so, what did you change
just before you started getting the error messages?
--
Russ Valentine
[MVP-Outlook]

With only Windows XP and Outlook 2002 running, as I try
to access my contacts list I repeatedly get error
messages or fatal error messages stating that I must
first close open dialogue boxes. It results in my having
to end task and back out of Outlook to try again.

I run Norton Anti-Virus and keep it updated
automatically. I also use the MS XP firewall.

Does anyone know what might be causing this problem and
what can be done about it?

Please keep you answers simple.

Thanks

.