I have used Redstore for the first time. I ordered a Mustek scanner, which arrived very quickly... BUT the scanned images were terrible. A red line through the middle of every one and top and botton of each scanned photo was uneven, also the scanning of transparencies did not work.
Mustek Help (wonderful, real people) went through many things with me and said everything on my computer was as it should be, it was a faulty scanner. I had to return it to Redstore at my expense via Registered Post at their insistance. After I called them today I am told that it is with their engineers still and I will be sent a report about it.
I will let you know what star rating I give Redstore when I get my scanner and my postage money, £18.50, returned to me. If my money is not returned than the cost of the scanner is high.
Further to my earlier comments - I received a replacement scanner some 2 weeks later but this was also faulty. Redstore arranged collection of the second faulty scanner on September 24th and promised I would get my money back. So far (October 27th) I have not received any money back and it is now impossible to contact them by telephone as the line is always engaged. I cannot give a star rating as, at the moment, there is no rating low enough!!!!! I will amend this comment when I receive my money back. Maybe Redstore can redeem themselves by answering my email - I will wait and see.
Further to my earlier comment, I'd like to say now that Redstore must be the absolute worst online supplier ever.
They make ebuyer look like Harrods.
I returned a faulty motherboard a year or two ago, they returned it saying there was nothing up with it. There was, I sent it back. After two months of e-mailing, writing letters and phoning them, they eventually agreed it was faulty and refunded me the money less 20% for some reason or other.
So, I was 20% down on purchase price, plus about £8.00 postage (two returns) and it took three months.
I could not be bothered to pursue the matter further, I accepted my losses and vowed never ever to use them again.
I had a reply to my email to Redstore. They had just (surprise, surprise) credited the refund price and postage to my credit card. Maybe they were wondering just what survey I said I was filling in concerning their attitude to customers. I am now waiting to see if the money is credited to my card.... I will post again when/if it is.