G
Guest
Hi,
Last night I used my computer (Word/Excel -- Office 2003) and everything was
fine. Complete system Norton virus scan shows it is fine.
When I turned the computer off last night, the little "automatic update"
message was there - some MS updates would be installed prior to shutting off
the computer.
Everything appeared to go fine - update installed, computer turned itself off.
This morning, I have a big mess on my hands. Word nor Excel (or probably the
others in the suite of programs) will open a file or save a file. They lock
up. I believe my Explorer file (not IE - the Windows Explorer, I guess it is
called) was corrupted somehow.
I have uninstalled and reinstalled Office 2003. The problem persists.
I thought I'd uninstall and reinstall Windows XP Professional to fix
whatever is corrupted. Program won't let me do it. The XP CD just tells me I
have a later version on my machine than it is (because SP2 has been
downloaded from MS). If I go through Add/Remove programs, I am warned that
every horrible thing under the sun will happen to every program I have
installed if I uninstalled SP2 so that I can uninstall WinXP and reinstall.
I hope that makes a little bit of sense! I'm really frustrated as I was
going to tackle taxes today (I know- I shouldn't have waited until the last
minute) and instead I can't use my computer since nothing in the Office
product line will open a current or save a document.
Any ideas?? I'm not very technologically savvy now that computers have
advanced so far!
Thanks so much
Last night I used my computer (Word/Excel -- Office 2003) and everything was
fine. Complete system Norton virus scan shows it is fine.
When I turned the computer off last night, the little "automatic update"
message was there - some MS updates would be installed prior to shutting off
the computer.
Everything appeared to go fine - update installed, computer turned itself off.
This morning, I have a big mess on my hands. Word nor Excel (or probably the
others in the suite of programs) will open a file or save a file. They lock
up. I believe my Explorer file (not IE - the Windows Explorer, I guess it is
called) was corrupted somehow.
I have uninstalled and reinstalled Office 2003. The problem persists.
I thought I'd uninstall and reinstall Windows XP Professional to fix
whatever is corrupted. Program won't let me do it. The XP CD just tells me I
have a later version on my machine than it is (because SP2 has been
downloaded from MS). If I go through Add/Remove programs, I am warned that
every horrible thing under the sun will happen to every program I have
installed if I uninstalled SP2 so that I can uninstall WinXP and reinstall.
I hope that makes a little bit of sense! I'm really frustrated as I was
going to tackle taxes today (I know- I shouldn't have waited until the last
minute) and instead I can't use my computer since nothing in the Office
product line will open a current or save a document.
Any ideas?? I'm not very technologically savvy now that computers have
advanced so far!
Thanks so much