Object reference error message after installation. What do I do?

[Guest]

I installed Business Contact Manager & Outlook 2003. Outlook opened great;
including access to my BellSouth email account - but without touching any
key, the error message popped up "Object reference not set to an instance of
an object" - it told me to go to "contact us" under B.C.M. help. After I
clicked okay another window popped up to submit an error report to Microsoft.
Then it required the program to reboot - then the cycle repeated. I've
re-installed the program but get the same result. I'm using Windows XP and
Office Small Business Edition 2003. Any suggestions on what to do?

 

[Raul]

Hi

Install the following hotfix

http://support.microsoft.com/default.aspx?scid=kb;EN-US;913695

 

[Guest]

Raul,
Thank you for the suggestion. I had found and downloaded that hotfix - but
the installation was not "automatic". Your suggestion caused me to look for
it - and to activate it manually. Once run, Outlook & Business Contact
Manager both worked without the error message. I think that was just what I
needed.
Best regards,
Con

 

[Guest]

I have the same problem. What location do I use to open the file/download?
Thanks

 

[Guest]

This helped me out SOOO much - Thanks, the hotpatch can be put into a
temporary directory and then 'run' from there...

 

[Guest]

OK, found the hotfix, then got the message 'please type the location where
you want to place the extracted files' what now?

 

[Guest]

And another by product is that the search pane does work now either,

 

[Guest]

It gets worse, a lot of Outlook functionality is not working. I can afford to
lose Business Contact Manager but all the info in Outlook is important to me.