object cannot be found error

[sharon]

hi,
my mother recently puchased a dell. i have been trying to
help her get everything set up over the phone (i don't
live in her city). however, we are having trouble with
two email programs: outlook and earthlink total access. i
give her all of the info and when she tries to send a
message an error comes up and says "object cannot be
found". she has called earthlink and dell about the
problem. dell blamed earthlink and earthlink blamed
microsoft. if anyone knows what could be wrong, please
help! it is driving me nuts! i wish i could be there to
screw around with the computer on my own.
thanks!
sharon

 

[Michael Solomon \(MS-MVP Windows Shell/User\)]

Please go to the following website, scroll the list on the left to Outlook,
select it and try your question there:
http://communities.microsoft.com/newsgroups/default.asp